Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
How do I get assistance with technical problems in setting up E-Invoicing correctly in BUSY?
You can get assistance with technical problems in setting up E-Invoicing correctly in BUSY
Step1: Make sure you have a stable internet connection.
Step2: Double-check your login credentials to ensure they are entered correctly.
Step3: Check the updated party master details to ensure they are correct and complete.
Step4: Verify that the party master details include the necessary information required for E-Invoice generation, such as GSTIN, address, and station and pin code.
Step5: Ensure that the party master details are saved and updated in the system.
Why am I getting authentication errors when generating e-invoices from BUSY?
There can be several reasons of authentication errors when generating e-invoices from BUSY.
1. Ensure that The gsp configuration is correct in gst/vat tab
To check the configuration of gsp you can follow the steps.
Step 1. Go to administration menu click
Step 2. Configuration click
Step 3. Features or options click
Step 4. Gst/Vat click
Step 5. Click on gsp configuration
Step 6. Ensure the gsp user id and password is correct
Step 7. Validate both gsp.
Why am I unable to validate the gsp in e-invoice configuration in BUSY? What should I check?
If you unable to validate the gsp in e-invoice configuration in BUSY software.
1. Ensure that the gsp user id and password is correct.
2. After checking the gsp user id and password still same issue then try to freeze existing gsp id and make another gsp user id in e way bill portal.
Then specify it in BUSY.
2. Ensure that your internet connection is stable
3. If you have antivirus on your system then check it's settings exclude BUSY software.
I am not able to view my previous e-way bills on BUSY. How can I access them?
If you wants to view your previous eway bills need to follow below mentioned steps:
Step 1: Go to Transactions menu then click on GST Misc Utilities.
Step 2: Then click on eway bill and e invoice management menu.
Step 3: Then select Generate/Print eway bill and click on automatic.
Step 4: Further select the voucher type and date range and click on Load List.
Step 5: It will show the entire voucher list with eway bill number as you can check which are generated or not.
My billing and shipping addresses are not reflecting properly in e-way bills, how do I fix this?
To enter the shipping address separately you need to follow below mentioned stps:
Step 1: Press F2 and then select Voucher Series Configuration
Step 2;' Slect vouche tupe and then select Series
Step 3: Clicl on Voucher Configuration
Step 4: Enable Separate billing shipping details
Step 5: Click on Save
Step 6: After Enabling this feature in Voucher Billing shippng window will be appear
Step 7: Select As per billing Shipping detail and then enter the Shipping address in that window and Save the voucher
Step 8: Generate the E-way bill of this voucher
Does BUSY support multiple users and branch accounting?The E-Way bill portal is not accessible. What should I do?
Yes, BUSY supports multiple users and branch accounting. To resolve the issue of the E-Way bill portal not being accessible, you can try the following troubleshooting steps:
1. Check your internet connection and ensure it is stable.
2. Clear your browser cache and cookies.
3. Try accessing the E-Way bill portal from a different browser or device.
4. Contact your internet service provider to check if there are any connectivity issues.
5. If the issue persists, reach out to BUSY customer support for further assistance.
I need to link a previously generated e-way bill to a new invoice. How can I associate them?
You cant link a previously generated ewaybill in a new invoice in BUSY
but if you generate a waybill direct from portal and want to link the same in BUSY invoice then
open the invoice from list of voucher and save then while the transport deatils box will open
enable Y on ewaybill and fill the ewaybill number generated from portal along with date but
need to ensure that you have enabled ewaybill required option and enbaled Input transport
details option.
How do I link my GSP ID to my BUSY? Where can I enter the ID?
To link your GSP IDs with BUSY then follow the given steps:
Step 1: Go to Administration Menu
Step 2: Click on configuration
Step 3: Then click on Feature and option
Step 4: Then click on GST/VAT feature
Step 5: Then make sure to enable e-way bill or e-invoice option and click on GSP configuration box
Step 6: Then mentioned GSP ID on the respective field then click on OK button
Step 7: Then save the configuration by click on save button
I forgot my GSP password configured in BUSY. How can I retrieve or reset it?
If you forgot you GSP password , you can login company with superuser to see password if you want to reset password follow the below steps to reset it:
Step 1: Go to Ewaybill Portal then login Id and go to registration option
Step 2: Select for GSP option and mention otp
Step 3: Then select change password option and GSP id then mention new password
Note: Password should be minimum 8 characters and should contain upper case, lower case, special character and numeric.
Step 4: Then save information
I want to manually enter E invoice details into the portal because auto generation failed whats the process to do this ?
If you are facing issue in generating auto E invoice then you can follow the steps
to do it manually
Step1 Open the voucher in modify mode and save
Step2 while the Einvoice generation option will open select JSON
Step3 Check error details and rectify then generate Einvoice in JSON format in a
specific path
Step4 open E invoice portal and click to e invoice generation option
select the option choose manually and select the JSON path and generate