Frequently Asked
Questions

Find Solutions to Common Issues Related to taxation - e way bill generation

FAQs

My login credentials are resulting in an invalid error when trying to generate the E-Way Bill. What can cause this and how do I troubleshoot it?

To troubleshoot the invalid login credentials error when generating an E-Way Bill, follow these steps: 
Verify that your login credentials are correct and up-to-date. 
If your credentials are correct, try resetting your GSP ID and password. 
To reset your GSP ID and password, follow these steps: 
a. Login to the E-Way Bill / E-invoice portal. 
b. Go to GSP registration and complete the registration process. 
c. After following the ID and password reset steps, use GSP webtel and the pinnacle for BUSY GSP.

I want to generate multiple E-Way bills in bulk through BUSY. Is there a way to do batch generation of E-Way bills?

For generating E-way bill in bulk please refer to the steps below :
1. Go to Transaction menu 
2. Click on GST Miscl. Utilities
3. Eway Bill management
4. Click on Generate and print Eway bill tab
5. Select the option Automatic or Josn
6. Select voucher type date range and load the list 
7. Enable the option exclude vouchers already having eway bill number to filter only those vouchrs on which require to generate eway bill
8. Select the Invoices and click on the generate Eway bill tab

Do I need to enter HSN codes while generating E-Way bills in BUSY?

Yes, HSN code is mandatory to be entered in Item master for E way generation purpose.
To update the HSN code in item master, follow these steps:
Step 1: Go to Administration then click on master menu
Step 2: Choose item option then select modify tab
Step 3: After access the relevant item in modify mode, Update the correct hsn code and save the configuration.
Note- You can open the Item master in modify mode during voucher entry by pressing the ALT+M shortcut key at the item grid.

Proper validation of HSN codes during e-invoice generation in BUSY. Correct validation steps.

During e-invoice generation in BUSY, proper validation of HSN codes is necessary. The correct validation steps include checking that the HSN code is numeric, has a minimum of 2 characters and a maximum of 8 characters, and is valid on both the e-invoice portal and the GST portal. It is important to ensure that the HSN code is correct for each item and that it is not left blank. Any errors in the HSN code can result in the e-invoice being rejected.

I want to generate multiple invoices but only some require E-Way Bills. How can I selectively generate E-Way Bills?

To selectively generate E-Way Bills for multiple invoices, you can follow these steps in BUSY:
 1. Go to the Transactions tab.
 2. Click on GST Miscellaneous Utility.
 3. Select the Generate/Print E-Way Bill option.
 4. Choose the invoices for which you want to generate E-Way Bills.
 5. Click on the Generate button.
 6. The E-Way Bills will be created for the selected invoices.
 Please note that you can choose to generate E-Way Bills only for the invoices that require them.

I want to check my latest EV billing invoice but the portal is down. What should I do?

To check your latest E-way billing invoice, if the portal is down, then you have to confirm whether the invoice was generated from the portal or from BUSY. If it's from BUSY, you can check from BUSY.
 Step 1: Go to the particular sale invoice bill from the transaction option, and in that, click on the modify option and enter your latest bill for which you have generated an E-way bill.
 Step 2: It shows the latest E-way billing invoice in BUSY.

The EV bill printing is failing with error "operation timeout." What could be the reason for this?

If the error message Operation Timed out is showing while generating Eway bill then you can check the steps as mentioned below:
1. Check your internet connection as the same should be stable.
2. You can tey to check with selecting one by one GSP Gst Suvidha Provider from gst/vat GSP configuration option
2: You can also generate the JSON and try to upload on the portal as sometimes due to portal maintainance or backend issues such error messages appear while generate Eway bill automatically.

Can I delete or cancel an e-debit note in BUSY? If yes, what is the process?

You can cancel debit note with e-waybill by following these steps
1.Open company in BUSY and go to transactions
2.Select debit note voucher and open the voucher
3.You can use shortcut to cancel debit note voucher while open it by control plus X
4.Then to cancel vouhcer option will be displayed
5.If e waybill is also generated for debit note,then you can cancel e waybill too from BUSY and then voucher with reason
6.Now you can check debit note voucher including e waybill will be cancelled from BUSY

The E-way bills are not getting generated even after entering purchase details. What should I do to fix this issue?

The E-way bills are not getting generated even after entering purchase details due to not enable generaring e-way bill after saving option for purchase voucher series. for enable e-way bill option for purchase follow these steps: 
Step 1: Go to adminstration menu. 
Step 2: Click on Configuration Menu 
Step 3: then click on voucher series configuration and then purchase voucher and then select vch series. 
Step 4: then select voucher configuration and enable generating e-way bill after saving fro purchase vch series

What are the E-Way bill validity rules in BUSY?

E way Bill validity period is depend on distance to be traveled.
1. If the Distance is up to 100 km, then the E way bill validity period is 1 Day.
2. If the Distance is between 100km to 300km, then the E way bill validity period is 3 days.
3. If the Distance is between 300km to 500km, then the E way Bill validity period is 5 days.
4. If the Distance is above 500km, then the E way Bill validity period is 10 days.