Frequently Asked
Questions

Q: How do I change the GSP configuration in BUSY?

To change the GSP configuration in BUSY, you need to follow these steps: Step 1: Go to Administration and click on Configuration. Step 2: Select Feature / Options and then GST / VAT. Here you will find the option of GSP Configuration along with Eway bill and E invoice option. Step 3: You can change the GSP user id and password of Webtel and Pinnacle. Step 4: Make sure you have create the GSP credentials from Eway bill or E invoice portal.

Q: Why am I unable to find the E-Way bill generation option in BUSY?

If you are unable to find the option for Eway bill generation then check the below points carefully: 1. Go to Administration 2. Click on Configuration. 3. Select 'Feature and Options.' 4. Choose GST/VAT. 5. Check that you have enabled the Eway bill generation from here. 6. Check that Transportation details is enabled 7. Go to Voucher series configuration and check that yu have enbled Transprtation details from here 8. Make Sure you are using the latest version and release of BUSY

Q: What is the right process to create a Transporter ID in BUSY for E-Way bill generation?

For transaporter Id creation in BUSY for E-way bill please follow below mention steps:- Step 1:- Transaction Tab then Sales invoice create invoice Step 2:- When save invoice transaporter details window appears click on add option and enter name and Id of transporter. Then create automatic E-way bill For change in transporter Id or bulk Transaporter id addition please follow below mention steps:- Step 1:- Administration Tab Step 2:- Miscellaneous Data Entry Step 3:- Update Transporter Details

Q: The contact name and PIN code I entered are not reflecting in e-invoice window . What should I change in BUSY?

To add pincode and to pick party name in e invoice you can follow the steps. Step 1. Open party master in modify mode Step 2. Mention pincode in bottom side of party master in pincode field Step 3. And in voucher mention pincode in transport details Step 4. While creating e invoice pick account name by choosing relevant option which you have filled in party master. Now you can generate e invoice.

Q: How to change insurance details if original e-way bill is cancelled after insurance is done?How to update vehicle number and transporter details if E-way bill is re-generated?

Currently, there is no such provision in BUSY for insurance details To change vehicle number or transporter details: Step 1: Open the voucher where you want to modify the vehicle number and transporter details Step 2: During the voucher saving process, navigate to the transport details window Step 3: In this window, you will be able to change the vehicle number and transporter details as needed Step 4: Once changes are made, proceed to save the voucher with the updated transport information.

Q: Unable to generating e way bill from BUSY and it showing reason - . What should i do?

If showing reason - while generating an e way bill from BUSY, then you need to check these steps: Step 1: Switch then GSP IDs from Webtel to Pinnacle or Pinnacle to Webtel. Step 2: If both are correct still facing issue then might be problem on portal. In that case you need to check after some time. Step 3: You can generate JSON file of e way bill and upload it to portal and generate the e way bill.

Q: My E-way bills are not getting synced from BUSY to the government portal. What should I do?

If your E-way bill is not getting synced from BUSY to the government portal, you should check the following 1. Ensure that you have a stable internet cnnection 2. Check the error message or notification in BUSY 3.Verify that you have entered the correct login credential for the goverment portal 4. Ensure that you have emnteed correct GSTIN 5. Wait for some time it may take a while for the E-way bill to reflect the GST portal after sync

Q: The Eway bill generation is failing with an error string pattern mismatch. How can I resolve this?

If the eway bill generation is failing with an error string pattern mismatch so need to check the transporter GSTIN ID must be correctly mentioned. To resolve the same you can follow below steps: Step 1: Go to Administration then click on Miscellaneous data entry. Step 2: Then click on Input Transporter GSTIN/ID option and check if there are any special character or space mentioned in Transporter GSTIN /ID. Step 3: Rectify the field and save configuration and regenerate eway bill

Q: Are there any penalties or consequences for not generating an e-way bill in BUSY?

Yes, there is some penalties If E- way bill is mandatory but did not generate. When it is mandatory to crate E-way bill conditions mentioned below: 1) Generating e-Way bill is mandatory if the value of goods being transported exceeds Rs. 50,000. 2) E-way bill is also mandatory if the supplier is not GST-registered but the receiver is GST-registered. 3) If the supplier has not generated the e way bill, the transporter is required to generate the same

Q: What details do you need from me to diagnose problems with E-way bill generation in BUSY?

To get help with resolving e-bill generation errors, you would need to provide details such as your serial no. and any specific error messages or codes that you are encountering with screenshots of errors To access technical Support related to BUSY , please feel free to contact our 24/7 customer support helpline at 8282828282 or send an email to support@busy.in. We are here to assist you promptly. And BUSY serial number required to get support from BUSY team.

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How do I change the GSP configuration in BUSY?

To change the GSP configuration in BUSY, you need to follow these steps:
Step 1: Go to Administration and click on Configuration.
Step 2: Select Feature / Options and then GST / VAT. Here you will find the option of GSP Configuration along with Eway bill and E invoice option.
Step 3: You can change the GSP user id and password of Webtel and Pinnacle.
Step 4: Make sure you have create the GSP credentials from Eway bill or E invoice portal.

Why am I unable to find the E-Way bill generation option in BUSY?

If you are unable to find the option for Eway bill generation then check the below points carefully:
1. Go to Administration
2. Click on Configuration. 
3. Select 'Feature and Options.' 
4. Choose GST/VAT. 
5. Check that you have enabled the Eway bill generation from here.
6. Check that Transportation details is enabled
7. Go to Voucher series configuration and check that yu have enbled Transprtation details from here 
8. Make Sure you are using the latest version and release of BUSY

What is the right process to create a Transporter ID in BUSY for E-Way bill generation?

For transaporter Id creation in BUSY for E-way bill please follow below mention steps:-
 Step 1:- Transaction Tab then Sales invoice create invoice
 Step 2:- When save invoice transaporter details window appears click on add option and enter name and Id of transporter. Then create automatic E-way bill
 For change in transporter Id or bulk Transaporter id addition please follow below mention steps:-
 Step 1:- Administration Tab
 Step 2:- Miscellaneous Data Entry 
 Step 3:- Update Transporter Details

The contact name and PIN code I entered are not reflecting in e-invoice window . What should I change in BUSY?

To add pincode and to pick party name in e invoice you can follow the steps. 
 Step 1. Open party master in modify mode 
 Step 2. Mention pincode in bottom side of party master in pincode field 
 Step 3. And in voucher mention pincode in transport details 
 Step 4. While creating e invoice pick account name by choosing relevant option which you have filled in party master. 
 Now you can generate e invoice.

How to change insurance details if original e-way bill is cancelled after insurance is done?How to update vehicle number and transporter details if E-way bill is re-generated?

Currently, there is no such provision in BUSY for insurance details
To change vehicle number or transporter details:
Step 1: Open the voucher where you want to modify the vehicle number and transporter details
Step 2: During the voucher saving process, navigate to the transport details window
Step 3: In this window, you will be able to change the vehicle number and transporter details as needed
Step 4: Once changes are made, proceed to save the voucher with the updated transport information.

Unable to generating e way bill from BUSY and it showing reason - . What should i do?

If showing reason - while generating an e way bill from BUSY, then you need to check these steps:
Step 1: Switch then GSP IDs from Webtel to Pinnacle or Pinnacle to Webtel.
Step 2: If both are correct still facing issue then might be problem on portal. In that case you need to check after some time.
Step 3: You can generate JSON file of e way bill and upload it to portal and generate the e way bill.

My E-way bills are not getting synced from BUSY to the government portal. What should I do?

If your E-way bill is not getting synced from BUSY to the government portal, you should check the following
1. Ensure that you have a stable internet cnnection 
2. Check the error message or notification in BUSY 
3.Verify that you have entered the correct login credential for the goverment portal 
4. Ensure that you have emnteed correct GSTIN
5. Wait for some time it may take a while for the E-way bill to reflect the GST portal after sync

The Eway bill generation is failing with an error string pattern mismatch. How can I resolve this?

If the eway bill generation is failing with an error string pattern mismatch so need to check the transporter GSTIN ID must be correctly mentioned.
To resolve the same you can follow below steps:
Step 1: Go to Administration then click on Miscellaneous data entry.
Step 2: Then click on Input Transporter GSTIN/ID option and check if there are any special character or space mentioned in Transporter GSTIN /ID.
Step 3: Rectify the field and save configuration and regenerate eway bill

Are there any penalties or consequences for not generating an e-way bill in BUSY?

Yes, there is some penalties If E- way bill is mandatory but did not generate.
When it is mandatory to crate E-way bill conditions mentioned below:
1) Generating e-Way bill is mandatory if the value of goods being transported exceeds Rs. 50,000. 
2) E-way bill is also mandatory if the supplier is not GST-registered but the receiver is GST-registered. 
3) If the supplier has not generated the e way bill, the transporter is required to generate the same

What details do you need from me to diagnose problems with E-way bill generation in BUSY?

To get help with resolving e-bill generation errors, you would need to provide details such as your serial no. and any specific error messages or codes that you are encountering with screenshots of errors
To access technical Support related to BUSY , please feel free to contact our 24/7 customer support helpline at 8282828282 or send an email to support@busy.in. We are here to assist you promptly. And BUSY serial number required to get support from BUSY team.

Frequently AskedQuestions