Frequently Asked Questions

Check the invoice number on the E-way Bill Portal. If it shows as generated, cancel it within 24 hours after generation. Sometimes issues occur if you have already created the E-way bill. For example, if you have already generated invoice number 101 for a sale, and then you try to generate an E-way bill with the same invoice number but in a different voucher type, such as for a sales return or purchase, issues may arise.

To ensure that the party master data is properly configured for generating invoices without errors in BUSY, you need to make sure that all the necessary details are filled in correctly. This includes entering the party's location, pin code, GSTIN, and other relevant information accurately. Additionally, ensure that the billing and shipping addresses are correctly specified, especially if they are in different states. Double-checking and updating the party master data will help in generating error-free e-invoice.

To update UQC for e-invoicing then follow the given steps :
 Step 1: When generating e-invoice, in the check possibel error window showing error then click on the specific error 
 Step 2: Then the update error window appear in the middle of the screen
 Step 3: Then click on Update UQC option 
 Step 4: Then specify correct UQC and click on OK button 
 Step 5: Then you can proceed to generate e-invoice

If E-waybill generation fails at first attempt you can again generate it by follow these steps:
Step 1: Go to transactin tab open the invoice from modify or list option for which you want to generate an E-waybill
Step 2:Then save the invoice and after that a transport window will appear then select E-waybill required as yes 
Step 3:Then proceed and after that it will give you a prompt to generate it again and you can generate e-waybill

To resolve the authorised token error when trying to generate an eway you need to follow below given steps:
Step 1: Go to administration menu and select configuration from it.
Step 2: From configuration menu select feature and option and then click on GST/VAT tab.
Step 3: Click on e invoice configuration and validate the GSP id again and resave the configuration.
Step 4: If stil faces the same problem try with disable antivirus or exclude BUSY from antivirus properties.

To check if an E way bill is already generated for voucher in BUSY ,You can follow the below steps:
Step 1: Go to transaction then click on required Voucher type
Step 2: Select modify tab and open the invoice in modify mode
Step 3: Check the transport window, If the E way bill number is updated there, it means the E way bill has been generated. Additionally, you can the E-way bill print preview after saving the invoice.

Find out the steps to resolve hsn code error while generating e way 
 Step1 : Open that voucher in modify mode
 Step 2 : Open one by one item in modify mode through alt plus m and validate all items hsn one by one 
 Step 3 : If any item hsn showing invalid rectify that hsn code and renter that item in that voucher also
 Step 4 : Then can generate e way bill

First update the address of company 
 To Update the address of your company you can follow the steps. 
 Step 1. Company menu click 
 Step 2. Edit company 
 Step 3. Update the address in address field 
 Step 4. Save the configuratun 
 Now you need to cancel the e invoice as well as voucher because you can not modify e invoice. 
 After that generate new voucher generate e invoice on that.

To optimize settings and improve e-invoice generation performance in BUSY, you can follow these steps:
 Step 1: Make sure you have the latest version of BUSY installed in your system
 Step 2: Check your internet connection to ensure it is stable
 Step 3: Ensure that BUSY should be excluded from antivirus and firewall 
 Step 4: Avoid the mistakes while doing the entry 
 Step 5: make sure E-invoice configuration is properly cofigured as required

Yes, We can cancel Eway bill Either directly from BUSY or from E way Bill Portal.
From BUSY : We have to open that e way bill voucher in modify mode then click on cancel option for voucher after that it will ask for eway bill cancellation.
From E Way Bill Portal : The customer needs to login the portal then mention the Eway bill number for cancellation.
Note : E Way bill can be cancel within 24 Hours.