Frequently Asked Questions

If an e-way bill expires before delivery, you will need to regenerate it. To regenerate an expired e-way bill, you can follow the procedure provided by the e-way bill system. 
Step 1 : This typically involves logging into the e-way bill portal
Step 2 : Selecting the option to regenerate the bill
Step 3 : Providing the necessary details. 
Step 4 : Make sure to provide the required documents for the same consignment when regenerating the expired e-way bill.

To resolve the issue if your distance not auto populating in your invoice you need to follow below steps:
Step 1: Ensure that you had mention Bill to Place and Pin code properly in the eway bill configuration window.
Step 2: The Bill to station and pin code field should be updated in party master and click on check distance to update distance.
Step 3: Then while entering the bill the distance will automatically get picked in transport details window.

You need to check below steps if generated invoice not reflected in BUSY:
 Step 1: Ensure IRN has been generated successfully.
 Step 2: Check it on portal.
 Step 3: It might be due to server isssue , as it generated on backend but not reflect on BUSY, so go on portal and ensure that is it generated or not.
 Step 4: If it is generated on portal then mention IRN number manually on that voucher in BUSY.

There are several reasons why the e way bill is not generating automatically in BUSY. Some of the reason are:
1. You have set the amount limit in the e way bill configuration and the invoice amount not match that criteria.
2. Generate E way Bill After Saving option is disable in voucher configuration.
3. The E way bill required option is disable in transport details window during voucher entry.
4. The GSP id and password mentioned in BUSY are invalid.

To setup e-way bill in BUSY, please follow these steps:
Step 1: Go to Administration and then click on Configuration.
Step 2: Select Feature and Options and choose GST and VAT.
Step 3: Enable E-way bill required option and then click on configure and specify the from Place and Pincode.
Step 4: Enable E-way bill in the Voucher Series Configuration.
If you have disabled E-way bill capability in the GST and VAT Configuration, the e-way bill generation option will not be displayed.

Yes, there is some penalties If E- way bill is mandatory but did not generate.
When it is mandatory to crate E-way bill conditions mentioned below:
1) Generating e-Way bill is mandatory if the value of goods being transported exceeds Rs. 50,000. 
2) E-way bill is also mandatory if the supplier is not GST-registered but the receiver is GST-registered. 
3) If the supplier has not generated the e way bill, the transporter is required to generate the same 

If showing request timed out while generating ewaybill then follow the step
1 go to administration menu and click on configuration 
2 Click on feature option and click to GST VAT 
3 click on GSP configuration and change default gsp if you already made two 
gsp id for pinaccle and webtel 
4 If you have only one gsp then go to ewaybill portal and create a new gsp and 
set it default gsp in BUSY for ewaybill generation

To setup e-way bill in BUSY, please follow these steps:
Step 1: Go to Administration and then click on Configurations.
Step 2: Select Feature and Options and choose GST and VAT.
Step 3: Enable E-way bill required option and then click on configure and specify the from Place and Pincode.
Step 4: Enable E-way bill in the Voucher Series Configurations.
If you have disabled E-way bill capability in the GST and VAT Configurations, the e-way bill generation option will not be displayed.

To optimize settings and improve e-invoice generation performance in BUSY, you can follow these steps:
 Step 1: Make sure you have the latest version of BUSY installed in your system
 Step 2: Check your internet connection to ensure it is stable
 Step 3: Ensure that BUSY should be excluded from antivirus and firewall 
 Step 4: Avoid the mistakes while doing the entry 
 Step 5: make sure E-invoice configuration is properly cofigured as required

Yes, We can cancel Eway bill Either directly from BUSY or from E way Bill Portal.
From BUSY : We have to open that e way bill voucher in modify mode then click on cancel option for voucher after that it will ask for eway bill cancellation.
From E Way Bill Portal : The customer needs to login the portal then mention the Eway bill number for cancellation.
Note : E Way bill can be cancel within 24 Hours.