Frequently Asked Questions

In BUSY, the process of getting GST bills approved before generating E-Invoices involves creating a new supply invoice and entering all the relevant details such as place of supply, GSTIN, vehicle number, etc. Once the invoice is saved, a pop-up will appear asking if you want to generate an E-Invoice or E-Way bill. You can choose to generate or not generate these documents. The E-Invoice and E-Way bill will only be generated after the GST bill is approved.

If you are unable to find the option for Eway bill generation then check the below points carefully:
1. Go to Administration
2. Click on Configuration. 
3. Select 'Feature and Options.' 
4. Choose GST/VAT. 
5. Check that you have enabled the Eway bill generation from here.
6. Check that Transportation details is enabled
7. Go to Voucher series configuration and check that yu have enbled Transprtation details from here 
8. Make Sure you are using the latest version and release of BUSY

BUSY has a report which shows the details of E way bills you have generated. To view this report, you need to follow these steps:
Step 1: Go to Transaction menu and click on GST Misc Utilties.
Step 2: Select E way Bill Management and click on E way Bill Details( Generated by Self).
Step 3: Enter the date range and download the report then can view report.
Note: Details can not be downloaded prior to 180 days from the current date.

To change the GSP configuration in BUSY, you need to follow these steps:
Step 1: Go to Administration and click on Configuration.
Step 2: Select Feature / Options and then GST / VAT. Here you will find the option of GSP Configuration along with Eway bill and E invoice option.
Step 3: You can change the GSP user id and password of Webtel and Pinnacle.
Step 4: Make sure you have create the GSP credentials from Eway bill or E invoice portal.

Currently, there is no such provision in BUSY for insurance details
To change vehicle number or transporter details:
Step 1: Open the voucher where you want to modify the vehicle number and transporter details
Step 2: During the voucher saving process, navigate to the transport details window
Step 3: In this window, you will be able to change the vehicle number and transporter details as needed
Step 4: Once changes are made, proceed to save the voucher with the updated transport information.

If showing reason - while generating an e way bill from BUSY, then you need to check these steps:
Step 1: Switch then GSP IDs from Webtel to Pinnacle or Pinnacle to Webtel.
Step 2: If both are correct still facing issue then might be problem on portal. In that case you need to check after some time.
Step 3: You can generate JSON file of e way bill and upload it to portal and generate the e way bill.

If your E-way bill is not getting synced from BUSY to the government portal, you should check the following
1. Ensure that you have a stable internet cnnection 
2. Check the error message or notification in BUSY 
3.Verify that you have entered the correct login credential for the goverment portal 
4. Ensure that you have emnteed correct GSTIN
5. Wait for some time it may take a while for the E-way bill to reflect the GST portal after sync

If the eway bill generation is failing with an error string pattern mismatch so need to check the transporter GSTIN ID must be correctly mentioned.
To resolve the same you can follow below steps:
Step 1: Go to Administration then click on Miscellaneous data entry.
Step 2: Then click on Input Transporter GSTIN/ID option and check if there are any special character or space mentioned in Transporter GSTIN /ID.
Step 3: Rectify the field and save configuration and regenerate eway bill

To get help with resolving e-bill generation errors, you would need to provide details such as your serial no. and any specific error messages or codes that you are encountering with screenshots of errors
To access technical Support related to BUSY , please feel free to contact our 24/7 customer support helpline at 8282828282 or send an email to support@busy.in. We are here to assist you promptly. And BUSY serial number required to get support from BUSY team.

Yes, there is some penalties If E- way bill is mandatory but did not generate.
When it is mandatory to crate E-way bill conditions mentioned below:
1) Generating e-Way bill is mandatory if the value of goods being transported exceeds Rs. 50,000. 
2) E-way bill is also mandatory if the supplier is not GST-registered but the receiver is GST-registered. 
3) If the supplier has not generated the e way bill, the transporter is required to generate the same