Frequently Asked
Questions

Q: I am unable to print bills in bulk from print utility feature in BUSY. Whats should I do?

To print bills in bulk from the Print Utility feature in BUSY, you can follow these steps: Step 1: Go to the Print/Email/SMS menu and click on Print Utilities. Step 2: Select Invoice/Documents and choose the invoice mode for which you want to print. Step 3: Choose the Invoice printing basis, such as Date-wise or Voucher number-wise. Step 4: Select the Account Master Range and Item Master range in the given columns. Specify the format for printing and the date range for printing, then give the print command. Step 5: Printing will be successful. Note: The printer should be on, and you should specify the correct print driver while printing.

Q: How can I troubleshoot the issue of Eway bill not getting printed due to operation timeout error?

You can check Eway bill printing issue for Operation Timed Out with these following steps: Step 1: Go in Administration then select Configuration. Step 2: Then select feature & option. Step 3: Then select GST VAT & then check GSP configuration. Step 4: Check same as you have mentioned correct or not. Step 5: If faces wrong GSP then create new GSP credentials from Eway bill portal under registration. Step 6: Then mention same in BUSY & then check. Step 7: Sometimes it's an issue on govt. portal so wait for same or try with direct portal. Step 8: You can create JSON for Eway bill from BUSY & then upload it on portal of Eway bill.

Q: How do I save a copy of the generated chalan and e-way bill in BUSY?

To save a copy of the generated chalan and e-way bill in BUSY you can follow these step: Step 1: you can go to the respective voucher and click on the Print option. Step 2: then select the required voucher to print and then click on export option. Step 3: Now select the PDF to export and it will save to desired location that you mentioned in path. Step 4:To copy of E- way bill print resave your voucher and it will show you the prompt for printing E way bill after click on yes option and it will open in default specify PDF software and you can save in systen.

Q: I am unable to print the e-way bill from BUSY. It opens in a separate tab and shows "reason not found". How can I resolve this?

If you are facing issues while printing Eway bill through BUSY then you require to check the below points : 1. Make Sure you have stable internet connectivity 2. Please check that you have installed the PDF reader such as Adobe 3. NET Framework should be updated and for the same you can refer to below steps : Step 1: Write Turn windows features on or off in start command Step 2: Click on .NET framework 3.5 (Include .NET 2.0 and 3 4. If the same issue still persist then copy the eway bill number and try to print from the portal to analyze if there is any backend issue or not

Q: I am unable to print the Eway bill. It gives an error saying "operation timeout." How can I resolve this?

You can check Eway bill print operation timed out error by these following steps: Step 1: Go in Administration then select Configuration. Step 2: Then select feature & option. Step 3: Then select GST VAT & then check GSP configuration. Step 4: Check same as you have mentioned correct or not. Step 5: If faces wrong GSP then create new GSP credentials from Eway bill portal under registration. Step 6: Then mention same in BUSY & then check. Step 7: Sometimes it's an issue on govt. portal so wait for same or try with direct portal. Step 8: You can create JSON for Eway bill from BUSY & then upload it on portal of Eway bill.

Q: How can I reprint previously generated E-Way bills in BUSY? What steps should I follow?

In order to reprint the Eway for the already generated Invoice please refer to the steps below : 1. Go to Transaction menu 2. Click on GST Miscl. Utilities 3. Eway Bill management 4. Click on Generate and print Eway bill tab 5. Select the option Automatic or Josn 6. Select voucher type date range and load the list 7. Select the Invoices and click on the Print Eway bill tab 8. Here you will find the another tab Print Invoices which you can use to print the Tax Invoice. 9. You can also open the voucher in modify mode and for printing Eway bill of the same you require to resave the Invoice.

Q: How do I reprint or find a previously generated Eway bill?

To find and print the Eway for the already generated Invoice please refer to the steps below : 1. Go to Transaction menu 2. Click on GST Miscl. Utilities 3. Eway Bill management 4. Click on Generate and print Eway bill tab 5. Select the option Automatic or Josn 6. Select voucher type date range and load the list 7. Select the Invoices and click on the Print Eway bill tab 8. Here you will find the another tab Print Invoices which you can use to print the Tax Invoice. 9. You can also open the voucher in modify mode and for printing Eway bill of the same you require to resave the Invoice.

Q: I am unable to print my e way bill from BUSY after generating e way bill. How can I resolve this?

The E-Invoice and E-Way Bill are not printing after generation, you can try following steps to resolve it: Step 1: Check by switching GSP ID in GSP configuration from the GST/VAT feature. Step 2: Right-click on any PDF file and change the default PDF reader in properties. Step 3: Try to reinstall the PDF reader. Step 4: Ensure that you have the necessary rights and permissions to print an E-Way Bill. Step 5: Check your printer settings.Ensure that your printer is properly connected and set as the defualt printer in your computer s settings. Step 6: If the issue still persists, you can contact customer support.

Q: I am unable to generate or print the correct E invoice in BUSY how to solve it?

To resolve the issue of generate or print the correct E Way bill in BUSY you can follow these steps: Step 1: Ensure that all the details in the invoice are correct including supplier and receiver details. Step 2: Click on the Do you want to generate E Way bill yes. Step 3: After generating the E way bill click on Do you want to print E Way bill. Step 4: Go to Administration. Step 5: Select Configuration. Step 6: Click on Features/Options. Step 7: Select GST/VAT Click on GSP Configuration validate Both GSP ID. If still facing same issue then contact to customer support.

Q: Why am I facing problems with printing invoices and e-way bills in BUSY after using it without issues earlier?

If you are facing problems while printing the invoice and eway bill in BUSY then check the below steps. Step 1: Make sure that printer is properly configured in BUSY from hardware configuration. Step 2: If the printing issue is coming only in one company then after the data backup run the update master balance from housekeeping. If the issue coming in all companies but printing properly from other application then remove and reinstall the BUSY. Step 3: Check if the printing issue is coming from other application also then its printer issue, You have to remove and reinstall it in the system.

Find Solutions to Common Issues Related to taxation - e way bill print

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I am unable to print bills in bulk from print utility feature in BUSY. Whats should I do?

To print bills in bulk from the Print Utility feature in BUSY, you can follow these steps: 
Step 1: Go to the Print/Email/SMS menu and click on Print Utilities. 
Step 2: Select Invoice/Documents and choose the invoice mode for which you want to print. 
Step 3: Choose the Invoice printing basis, such as Date-wise or Voucher number-wise. 
Step 4: Select the Account Master Range and Item Master range in the given columns. Specify the format for printing and the date range for printing, then give the print command. 
Step 5: Printing will be successful. 
Note: The printer should be on, and you should specify the correct print driver while printing.

How can I troubleshoot the issue of Eway bill not getting printed due to operation timeout error?

You can check Eway bill printing issue for Operation Timed Out with these following steps:
Step 1: Go in Administration then select Configuration.
Step 2: Then select feature & option.
Step 3: Then select GST VAT & then check GSP configuration.
Step 4: Check same as you have mentioned correct or not.
Step 5: If faces wrong GSP then create new GSP credentials from Eway bill portal under registration.
Step 6: Then mention same in BUSY & then check.
Step 7: Sometimes it's an issue on govt. portal so wait for same or try with direct portal.
Step 8: You can create JSON for Eway bill from BUSY & then upload it on portal of Eway bill.

How do I save a copy of the generated chalan and e-way bill in BUSY?

To save a copy of the generated chalan and e-way bill in BUSY you can follow these step:
Step 1: you can go to the respective voucher and click on the Print option. 
Step 2: then select the required voucher to print and then click on export option.
Step 3: Now select the PDF to export and it will save to desired location that you mentioned in path. 
Step 4:To copy of E- way bill print resave your voucher and it will show you the prompt for printing E way bill after click on yes option and it will open in default specify PDF software and you can save in systen.

I am unable to print the e-way bill from BUSY. It opens in a separate tab and shows "reason not found". How can I resolve this?

If you are facing issues while printing Eway bill through BUSY then you require to check the below points : 
1. Make Sure you have stable internet connectivity
2. Please check that you have installed the PDF reader such as Adobe
3. NET Framework should be updated and for the same you can refer to below steps :
Step 1: Write Turn windows features on or off in start command 
Step 2: Click on .NET framework 3.5 (Include .NET 2.0 and 3
4. If the same issue still persist then copy the eway bill number and try to print from the portal to analyze if there is any backend issue or not

I am unable to print the Eway bill. It gives an error saying "operation timeout." How can I resolve this?

You can check Eway bill print operation timed out error by these following steps:
Step 1: Go in Administration then select Configuration.
Step 2: Then select feature & option.
Step 3: Then select GST VAT & then check GSP configuration.
Step 4: Check same as you have mentioned correct or not.
Step 5: If faces wrong GSP then create new GSP credentials from Eway bill portal under registration.
Step 6: Then mention same in BUSY & then check.
Step 7: Sometimes it's an issue on govt. portal so wait for same or try with direct portal.
Step 8: You can create JSON for Eway bill from BUSY & then upload it on portal of Eway bill.

How can I reprint previously generated E-Way bills in BUSY? What steps should I follow?

In order to reprint the Eway for the already generated Invoice please refer to the steps below :
1. Go to Transaction menu 
2. Click on GST Miscl. Utilities
3. Eway Bill management
4. Click on Generate and print Eway bill tab
5. Select the option Automatic or Josn
6. Select voucher type date range and load the list 
7. Select the Invoices and click on the Print Eway bill tab
8. Here you will find the another tab Print Invoices which you can use to print the Tax Invoice. 
9. You can also open the voucher in modify mode and for printing Eway bill of the same you require to resave the Invoice.

How do I reprint or find a previously generated Eway bill?

To find and print the Eway for the already generated Invoice please refer to the steps below :
1. Go to Transaction menu 
2. Click on GST Miscl. Utilities
3. Eway Bill management
4. Click on Generate and print Eway bill tab
5. Select the option Automatic or Josn
6. Select voucher type date range and load the list 
7. Select the Invoices and click on the Print Eway bill tab
8. Here you will find the another tab Print Invoices which you can use to print the Tax Invoice. 
9. You can also open the voucher in modify mode and for printing Eway bill of the same you require to resave the Invoice.

I am unable to print my e way bill from BUSY after generating e way bill. How can I resolve this?

The E-Invoice and E-Way Bill are not printing after generation, you can try following steps to resolve it: 
Step 1: Check by switching GSP ID in GSP configuration from the GST/VAT feature. 
Step 2: Right-click on any PDF file and change the default PDF reader in properties. 
Step 3: Try to reinstall the PDF reader. 
Step 4: Ensure that you have the necessary rights and permissions to print an E-Way Bill. 
Step 5: Check your printer settings.Ensure that your printer is properly connected and set as the defualt printer in your computer s settings. 
Step 6: If the issue still persists, you can contact customer support.

I am unable to generate or print the correct E invoice in BUSY how to solve it?

To resolve the issue of generate or print the correct E Way bill in BUSY you can follow these steps:
 Step 1: Ensure that all the details in the invoice are correct including supplier and receiver details.
 Step 2: Click on the Do you want to generate E Way bill yes.
 Step 3: After generating the E way bill click on Do you want to print E Way bill. 
 Step 4: Go to Administration.
 Step 5: Select Configuration.
 Step 6: Click on Features/Options.
 Step 7: Select GST/VAT Click on GSP Configuration validate Both GSP ID.
 If still facing same issue then contact to customer support.

Why am I facing problems with printing invoices and e-way bills in BUSY after using it without issues earlier?

If you are facing problems while printing the invoice and eway bill in BUSY then check the below steps.
 Step 1: Make sure that printer is properly configured in BUSY from hardware configuration.
 Step 2: If the printing issue is coming only in one company then after the data backup run the update master balance from housekeeping. If the issue coming in all companies but printing properly from other application then remove and reinstall the BUSY.
 Step 3: Check if the printing issue is coming from other application also then its printer issue, You have to remove and reinstall it in the system.

Frequently AskedQuestions