Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill print
The E-Way bill number shows in BUSY but the PDF file doesn't open. What should I do to print this bill?
If you are unable to print Eway bill from BUSY then please analyze the below points :
Step 1: Make sure that you have generated the Eway bill within the BUSY not from the portal or any other software.
Step 2: BUSY can print those E-way bill which you have generated through BUSY itself and those which have been created through the portal can be printed by the portal only.
Step 3: In case the same has been generated in BUSY then check the below steps :
A : Go to the control panel.
B : Select the Programs and Features option.
C : Click on the option for Turn Windows features on or off.
D: Then select an option. Netframework 3.5 includes.NET2.0 and 3.0 & then tick both options in it as Windows Communication Foundation HTTP Activation and Windows Communication Foundation Non-HTTP Activation
E : Then restart the system & then check
unable to Print EWay Bill what to do?
If you are unable to print Eway bill from BUSY then please analyze the below points :
Step 1: Make sure that you have generated the Eway bill within the BUSY not from the portal or any other software.
Step 2: BUSY can print those E-way bill which you have generated through BUSY itself and those which have been created through the portal can be printed by the portal only.
Step 3: In case the same has been generated in BUSY then check the below steps :
A : Go to the control panel.
B : Select the Programs and Features option.
C : Click on the option for Turn Windows features on or off.
D: Then select an option. Netframework 3.5 includes.NET2.0 and 3.0 & then tick both options in it as Windows Communication Foundation HTTP Activation and Windows Communication Foundation Non-HTTP Activation
E : Then restart the system & then check
I am unable to print the e-Way bill even after generating it. How can I resolve this?
If you've generated an e-Way bill but are facing issues while trying to print it, there might be a few troubleshooting steps to resolve this problem:
Step 1: Check if the PDF is working properly in the system or if it is BUSY also if it is not working you need to reinstall the PDF.
Step 2: First of all, you need to check whether turning window features on or off from the control panel as follows:
Go to the control panel.
a: Go to the control panel.
b: Select the Programs and Features option.
c: Click on the option for Turn Windows features on or off.
d: Then select an option. Netframework 3.5 includes.NET2.0
and 3.0 & then tick both options in it as Windows
Communication Foundation HTTP Activation and
Windows Communication Foundation Non-HTTP Activation
e: Then restart the system & then check
The E-Way bill printout gets stuck and does not complete printing. How can I fix this issue?
If you are facing issues while printing E-way bill then check the below steps:
Step 1 : Check your printer settings and ensure it is properly connected to your computer.
Step 2 : Verify that you have selected the correct printer and paper size in the software.
Step 3 : Make sure you have the latest version of BUSY installed and no other instances of older versions available.
Step 4 : If the issue persists, try printing a test page from another application to determine if it is a software-specific problem and also try to print normal invoice instead of E-way bill.
Step 5 : Restart the software and try printing again.
Step 6 : Check if there are any error messages or notifications related to printing in BUSY.
Step 7 : If it shows any error message, you can share the share the same with us on suppport@busy.in
Why is the e-Way bill print not coming in the billing invoice, even after generating it together?
If the e-Way bill print not coming in the billing invoice, even after generating it together. Here are a few common reasons and solutions:
Step 1: Check if the PDF is working properly in the system or if it is BUSY also if it is not working you need to reinstall the PDF.
Step 2: First of all, you need to check whether turning window features on or off from the control panel as follows:
Go to the control panel.
a: Go to the control panel.
b: Select the Programs and Features option.
c: Click on the option for Turn Windows features on or off.
d: Then select an option. Netframework 3.5 includes.NET2.0
and 3.0 & then tick both options in it as Windows
Communication Foundation HTTP Activation and
Windows Communication Foundation Non-HTTP Activation
e: Then restart the system & then check
How can I resolve the issue of the E-Way bill not being printed due”Header was not Found ?
There could be several reasons behind this error message. Some possible causes include:.
If error message show E-Way bill not being printed due”Header was not Found follow the below steps:
Step :1
Software or system issues: The software or system used for generating or printing the E-Way bill might have encountered a technical or compatibility problem, causing the header to be inaccessible.
Step :2
Invalid or outdated template: If the E-Way bill template being used is outdated, incompatible, or invalid, it may lead to issues in locating the header, resulting in the error message.
Step:3
The API header information was not Found -Create new GSP USER ID and set into e-way bill configuration .
Note : If the issue persists, reach out to the technical support team or helpline provided by the E-Way bill software/service provider. They can assist you in troubleshooting the problem and provide specific solutions.
I am unable to print the generated E-Way bill from BUSY. The print option does not work. What can I do to resolve this?
If I am unable to print the generated E-Way bill from BUSY. You may want to follow these general steps.
Step 1: Check if the PDF is working properly in the system or if it is BUSY also if it is not working you need to reinstall the PDF.
Step 2: First of all, you need to check whether turning window features on or off from the control panel as follows:
Go to the control panel.
a: Go to the control panel.
b: Select the Programs and Features option.
c: Click on the option for Turn Windows features on or off.
d: Then select an option. Netframework 3.5 includes.NET2.0
and 3.0 & then tick both options in it as Windows
Communication Foundation HTTP Activation and
Windows Communication Foundation Non-HTTP Activation
e: Then restart the system & then check
I generated an invoice but I am unable to print or download the e-way bill from it. What should I do?
If the issue is in printing and downloading an invoice after generating the e-way bill from it, You can try the following steps:
Step 1 : Check if the PDF is working properly in the system or from BUSY also if not working you need to reinstall the PDF.
Step 2 : First of all Need to check whether turn window features on or off from
the control panel as follows:
Sub step 1 : Go to the control panel.
Sub step 2 : Select the Programs and Features option.
Sub step 3 : Click on the option for Turn Windows features on or off.
Sub step 4 : Then select an option.Netframework 3.5 includes.NET2.0
and 3.0 & then tick both options in it as Windows
Communication Foundation HTTP Activation and
Windows Communication Foundation Non-HTTP Activation
Sub step 5 : Then restart the system & then check.
How can I resolve the issue of an operation timeout when printing the E-Way bill?
Consider the following steps to troubleshoot and resolve the operation timeout issue:
If error message show operation timeout when printing the E-Way bill follow the below steps:
Step :1
Check network and connectivity: Ensure that your network connection is stable and working correctly. If possible, try printing the E-Way bill from a different device or location to rule out any network-related issues.
Step :2
Retry the printing process: Attempt to print the E-Way bill again after making the necessary alteration of GSP Services and ensuring a stable network connection. Sometimes, the timeout error could be a temporary issue, and a retry might be successful
Step:3
Save as PDF: Instead of automatically printing, save the E-Way bill as a PDF document on e-way bill portal . Once saved, you can open the PDF file separately and print it using PDF reader software or tools.
I am unable to print my E way bill. What should I do to resolve this issue?
If you are unable to print eway bill then please check the below points:
Step 1: Check if the PDF is working properly in the system or if it is BUSY also if it is not working you need to reinstall the PDF.
Step 2: First of all, you need to check whether turning window features on or off from the control panel as follows:
Go to the control panel.
1: Go to the control panel.
2: Select the Programs and Features option.
3: Click on the option for Turn Windows features on or off.
4: Then select an option. Netframework 3.5 includes.NET2.0 and 3.0 & then tick both options in it as Windows Communication Foundation HTTP Activation and Windows Communication Foundation Non-HTTP Activation
5: Then restart the system & then check
