Frequently Asked
Questions

Q: My GSP configuration is not reflecting in BUSY after entering details. What could be wrong?

Your GSP configuration not reflecting in BUSY after entering the details then follow the below mentioned process: 1. Press CTRL+ F and then click on Features and option 2. Select GST/VAT and then check the GSP configuration, GSP should be validated 3. If GSP not validate then create a new GSP or change the GSP password and then validate GSP

Q: I'm unable to connect BUSY to the e-invoicing portal. How do I fix this?

BUSY does not offer a direct provision for connecting with the E invoice portal. If you encounter difficulties logging into the E invoice portal, consider checking your internet connectivity and verifying your E invoice login credentials. In the event of any technical issues on the portal, it is recommended to wait for a while and try logging in again later.

Q: How can I resolve validation errors when generating the GSTR- annual return file?

Here are steps to help you address and resolve validation errors: Step 1: Compare the data in your GSTR-9 with your ledger accounts to identify and rectify any discrepancies. Step 2: Use the GST portal's GSTIN verification tool for this purpose. Step 3: After making the necessary corrections and validations, regenerate the GSTR-9 annual return file in your accounting software.

Q: How can I ensure that I do not make mistakes while entering credentials manually on the portal?

To ensure that you do not make mistakes while entering credentials manually on the portal, it is important to double-check the information you are entering. Make sure to enter the credentials accurately, paying attention to uppercase and lowercase letters, special characters, and any spaces. Take your time and review the entered information before submitting it to avoid any errors.

Q: Why am I facing issues with validation even after changing my password multiple times?

If you have changed the password multiple times for GSP but still unable to validate the same then follow the steps below: Step 1: Log in to the eway bill portal Step 2: Freeze the previously generated credentials Step 3: Create the new credentials and meet the password requirement Step 4: Specify the new credentials in BUSY and Validate now.

Q: How to claim the GST input on purchase vouchers.

Steps to claim GST input on purchase voucher Step 1: Go to transaction menu and select purchase from it. Step 2: Then click on add option and add the voucher with relevant information. Step 3: Make sure to select the ITC eligibity as input goods and services. Step 4: click on save button to save the voucher.

Q: How to change GSP in BUSY if required?

Here are the steps for change GSP in BUSY: Step 1: Go to Administration Menu Step 2: Click on Configuration Step 3: Then click on Feature and option Step 4: Then click on GST/VAT Feature Step 5: Then click on GSP configuration box and specify the new gsp credential Step 6: Afterward save the configuration by click on save button

Q: GSP configuration issues in BUSY. Steps for correct setup?

To set up GSP configuration in BUSY, Step1: Go to Administration, then Configuration, Step2: Select the feature and option and select GST VAT. Step3: Click on GSP Configuration and enter the GSP ID for Webtel and Pinnacle. Step4: Verify OTP and create two GSP IDs. Step5: And save the page that configure..

Q: I am unable to upload my sales invoice quantity for HSN code It shows quantity as on the GST portal. How can I resolve this?

HSN code 9984 pertains to services, and as services do not have any physical presence, it is expected that the quantity would default to 0 on the GST Portal. For further clarification or assistance, it is recommended to contact a Chartered Accountant or a tax consultant, particularly regarding any queries related to the GST Portal.

Q: Do I need to update my GSP username and API in BUSY every time I regenerate it?

Yes. you need to update GSP everty time when you update it in BUSY, steps to follow to update the GSP in BUSY. Step 1: Go to administration menu and select configuration option. Step 2: Then from configuration option select GST/VAT. Step 3: Then navigate to eway bill required option and select the configure button to update GSP.

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My GSP configuration is not reflecting in BUSY after entering details. What could be wrong?

Your GSP configuration not reflecting in BUSY after entering the details then follow the below mentioned process: 
1. Press CTRL+ F and then click on Features and option 
2. Select GST/VAT and then check the GSP configuration, GSP should be validated 
3. If GSP not validate then create a new GSP or change the GSP password and then validate GSP

I'm unable to connect BUSY to the e-invoicing portal. How do I fix this?

BUSY does not offer a direct provision for connecting with the E invoice portal. If you encounter difficulties logging into the E invoice portal, consider checking your internet connectivity and verifying your E invoice login credentials. In the event of any technical issues on the portal, it is recommended to wait for a while and try logging in again later.

How can I resolve validation errors when generating the GSTR- annual return file?

Here are steps to help you address and resolve validation errors:
 Step 1: Compare the data in your GSTR-9 with your ledger accounts to identify and rectify any discrepancies.
 Step 2: Use the GST portal's GSTIN verification tool for this purpose.
 Step 3: After making the necessary corrections and validations, regenerate the GSTR-9 annual return file in your accounting software.

How can I ensure that I do not make mistakes while entering credentials manually on the portal?

To ensure that you do not make mistakes while entering credentials manually on the portal, it is important to double-check the information you are entering. Make sure to enter the credentials accurately, paying attention to uppercase and lowercase letters, special characters, and any spaces. Take your time and review the entered information before submitting it to avoid any errors.

Why am I facing issues with validation even after changing my password multiple times?

If you have changed the password multiple times for GSP but still unable to validate the same then follow the steps below:
Step 1: Log in to the eway bill portal
Step 2: Freeze the previously generated credentials 
Step 3: Create the new credentials and meet the password requirement 
Step 4: Specify the new credentials in BUSY and Validate now.

How to claim the GST input on purchase vouchers.

Steps to claim GST input on purchase voucher
 Step 1: Go to transaction menu and select purchase from it.
 Step 2: Then click on add option and add the voucher with relevant information.
 Step 3: Make sure to select the ITC eligibity as input goods and services.
 Step 4: click on save button to save the voucher.

How to change GSP in BUSY if required?

Here are the steps for change GSP in BUSY:
Step 1: Go to Administration Menu 
Step 2: Click on Configuration 
Step 3: Then click on Feature and option 
Step 4: Then click on GST/VAT Feature 
Step 5: Then click on GSP configuration box and specify the new gsp credential
Step 6: Afterward save the configuration by click on save button

GSP configuration issues in BUSY. Steps for correct setup?

To set up GSP configuration in BUSY, 
 Step1: Go to Administration, then Configuration, 
 Step2: Select the feature and option and select GST VAT. 
 Step3: Click on GSP Configuration and enter the GSP ID for Webtel and Pinnacle. 
 Step4: Verify OTP and create two GSP IDs. 
 Step5: And save the page that configure..

I am unable to upload my sales invoice quantity for HSN code It shows quantity as on the GST portal. How can I resolve this?

HSN code 9984 pertains to services, and as services do not have any physical presence, it is expected that the quantity would default to 0 on the GST Portal. For further clarification or assistance, it is recommended to contact a Chartered Accountant or a tax consultant, particularly regarding any queries related to the GST Portal.

Do I need to update my GSP username and API in BUSY every time I regenerate it?

Yes. you need to update GSP everty time when you update it in BUSY, steps to follow to update the GSP in BUSY.
Step 1: Go to administration menu and select configuration option.
Step 2: Then from configuration option select GST/VAT.
Step 3: Then navigate to eway bill required option and select the configure button to update GSP.

Frequently AskedQuestions