Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - gsp gov portal
I am trying to add the GSP ID and validate it but keep getting errors. What could be the reason?
Kindly specify the exact error which you are facing currently, Further you can check below instructions to validate GSP ID without getting an error:
1: Ensure you have stable internet connection.
2: Exclude BUSY from anti virus or through winodw security.
3: Check you have mention the GSP ID username and password correctly.
4: Re- create GSP ID after freeze previous one.
If still issue persists then can share concern on support@busy.in
How do I check the estimated annual turnover shown in the GST portal from within BUSY?
We cannot check the annual turnover shown in the GST portal within BUSY but we can check the turnover according to the data entered in BUSY.
Please follow the below steps to check Annual turnover or total gross revenue in BUSY.
Step 1: Go to Display then click on Final result
Step 2: Click on profit and loss then select Horizontal standard
Step 3: Open the report after specify Date
Step 4: Check the Total sales value
What is the solution for not generating an e-invoice after enable all configuration in BUSY.
If you are unable to generating E-invoice even enable all configuration in BUSY, you need to check the steps:
Note: Make sure to mention all necessary details in voucher.
Step 1: Check the errors while generating e-invoice.
Step 2: Check station and pincode correctly mentioned in party master and transport detail window.
Step 3: Check valid HSN code mention in item master.
Step 4: Check your internet connection is stable and working properly.
Where can i specify GSP configuration in a new company?
To specify GSP configuration in a new company follow below steps:
Step1: Go to Administration menu and click on configuration submenu.
Step2: Then click on feature and option and select gst and vat feature.
Step3: Now make sure to enable e-way bill or e-invoice option as Y then click on GSP configuration box.
Step4: Here you can specify GSP id of webtel and pinnacle in the respective field then press ok and save the configuration by click on save option.
When generating e way bill showing invalid GSP credentials error in BUSY. How do i resolve this?
To resolve invalid GSP credentials error in BUSY, you need to follow these steps:
Step 1: Go to Administration then click on Configuration.
Step 2: Select Features / Options and click on GST / VAT tab.
Step 3: Click on GSP Configuration and check user id and password is correct or not. You can also validate them.
Step 4: If not validating then you need to change the password from the e way bill portal and mention in BUSY.
How long does it take to fix the issue with validation of user ID and password in the GST portal?
In Order to Validate the GSP credentials you can follow the steps as below:
1. Go to Administration
2. Click on Configuration and features and option
3. Now move to GST and VAT configuration
4. Click on the GSP Configuration
5. Here you can find the Validate Tab for both of the GSP’S
6. Validate the GSP credentials from here.
7. If the same is showing incorrect credentials then you require to create the credentials again from the portal.
How can I validate my user ID and password in the GST portal? What should I do to troubleshoot this?
In Order to Validate the GSP credentials you can follow the steps as below:
1. Go to Administration
2. Click on Configuration and features and option
3. Now move to GST and VAT configuration
4. Click on the GSP Configuration
5. Here you can find the Validate Tab for both of the GSP’S
6. Validate the GSP credentials from here.
7. If the same is showing incorrect credentials then you require to create the credentials again from the portal.
My invoice is not visible in the portal. What could have gone wrong and how can I see my invoices?
If your invoice is not visible in the portal, there could be a few reasons for this. It's possible that there was an issue with the upload process or that the invoice was not successfully submitted. To see your invoices, you can try refreshing the portal or contacting the portal's customer support for assistance. They should be able to help you troubleshoot the issue and ensure that your invoices are visible in the portal.
I tried logging into the E invoice website but it did not work. What could have gone wrong?
There could be several reasons why you were unable to log into the E-invoice website. It is possible that you entered the wrong username or password. Another possibility is that there may be an issue with the website itself, such as a technical glitch or maintenance. It is also worth checking if your internet connection is stable. If the problem persists, it is recommended to contact the website's support team for further assistance.
Need to create Pinnacle ID for e-invoicing. How to get it?
For create pinnacle GSP id please follow these steps:
1. OPen E-way bill portal
2. Then Go in Registration
3. Then click on for GSP
4. Then Mention otp which was you received on your registered mobile number or on registered mail id
5. Then click on add new and take gsp vendor name pinnancle finserv advisor private limited
6. Mention suffix and password and create id