Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - gst e returns
What can I do when the portal is not accepting negative values in my data in BUSY?
If the portal is not accepting negative values in your data in BUSY, you can consult with your Chartered Accountant (CA) or accountant who can advise on how to adjust the values so that there are no issues while filing the GST returns on the government portal.
The exported Excel file is not importing properly in the offline tool how can I fix this?
To import the Excel file into the offline tool, use either the government template option or the CSV file option. Plain Excel may not import directly in the offline tool. If opting for the CSV file, ensure that data is uploaded section wise in the offline tool.
I get the same error every month when generating GST reports. Why does this keep happening?
If you face issue while generating gst return from BUSY you may check following things:
1: Update BUSY release in latest.
2: Check transaction summary , hsn summary , document summary error while generate gstr1 e return.
3: Check HSN Code of items , it should be according to AATO.
I get an error saying "Invalid data found" when trying to upload. What is causing this?
Get an error saying Invalid data found when trying to upload data then make sure while upload data there is option check possible error you can check all the option in errors like check transaction, HSN summary and document summary. and verify details are correct or not.
Why is there a difference between my account balances in BUSY versus my balance sheet?
There may be a difference between account balances in BUSY and the balance sheet due to various reasons such as incorrect entries, missing transactions, or incorrect calculations. if all calculation are correct then you can run update master balances utility from house keeping menu to update balances.
Why is the tax rate column not displayed in the HSN summary of GSTR?
In the HSN summary, the tax rate column is defined in the new GST template. If the tax rate column is not displaying in the HSN summary of GSTR1, it indicates that you need to update your BUSY software release to ensure the proper presentation of data.
How do I check if all invoices are included in GST returns in BUSY?
You can verify if all the invoices are included in the GST returns in BUSY by comparing the amount in the sales register with the amount in the GST return. If there is any difference, you can match the invoices one by one to find the discrepancy.
How can I update or make changes to a saved GSTR- file?
To update or make changes to a saved GSTR-1 file, you can open the file in the software you used to create it (such as BUSY) and make the necessary edits. Once you have made the changes, you can save the file again with the updated information.
Why is the invoice not getting uploaded directly to the GST portal?
The invoice may not be getting uploaded directly to the GST portal due to technical issues or errors in the software. It is recommended to troubleshoot the issue by checking for any error messages, ensuring the invoice details are accurate, and retrying the upload after some time.
What is the difference between GST One e-Return and GST One?
In BUSY we have GSTR1 and for return option it shows GSTR1 e-return ,The difference between both is given below:
1: GSTR 1 is for view purpose only through which you can check your data before return
2: GSTR1 E-return to upload return on portal with gievn method.