Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - gst e returns
My GST login is not syncing with BUSY properly, what should I do?
In BUSY you need to just enter the GST Portal Username to use some feature such as GSTR Data download for reconciliation, Direct Upload GSTR1, etc. So you need to check API access on GST portal if not working these features.
Do I need to submit the return on portal after uploading from BUSY?
Yes, after uploading the return from BUSY, you need to log in to the GST portal and submit the return with your DSC/OTP for the filing to be completed successfully.Further you can also consult to your CA or Accountant for that.
Can I change any data in the GSTR- file or is it non-editable?
Yes, you can change data in the GSTR-1 file before filing it on the GST portal. However, you cannot revise GSTR-1 after filing it. . You can only amend the invoices or other details in the next month’s or quarter’s GSTR-1.
Are other customers also facing this digit error in the latest version?
There is no information available to determine if other customers are facing the 16 digit error in the latest version of BUSY.
Note : In Gst portal you can enter 16 digit invoice number more than that is not allowed.
Why am I getting error "Online error report generation requested" after uploading gstr on gst portal ?
After uploading Gstr 1 data on gst portal if your report contains any error then it will show to generate error report
then you have to download that report and open that report in Gst offline tool and get is rectified
How is data categorized into different sections like BB, BC etc. when exporting to Excel template?
When exporting data to the Excel template, the software categorizes the data into different sections like B2B, B2C, etc. based on the type of transactions. Each section has its own sheet in the Excel template where the relevant data is populated.
What is the difference between the template file path and the output file path in BUSY?
The template file path refers to the location where the template file is saved on your computer. The output file path, on the other hand, refers to the location where the generated output file will be saved after using the template.
I am unable to view tax-free items properly in the billing software. What should I do?
If you are unable to view tax free items in billing software, you need to check:
Step 1 : Check the sale/purchase type configuration
Step 2 : Check tax category configuration in item master
Step 3 : Check bill sundry configuration
Why am I unable to view my tax filings on gst portal for a specific month?
If you are unable to view tax filings on gst portal make sure you have filed it properly and if facing same issue it means there is some technical glitch in that case you need to contact gst portal support helpline
How do I correct/modify a return already filed through BUSY if I notice an error later?
You can only generate or upload GST returns from BUSY, but you need to file them through the portal. If you find any errors after filing the returns, you may need to consult with your CA or accountant for any amendments.