Frequently Asked
Questions

Q: Does BUSY automatically validate returns and point out errors? Or do I have to manually review?

BUSY does not automatically validate the return and point out errors; you have to review the return manually and check for errors. Furthermore, you can identify possible errors during GST return generation, including transactions, HSN summary, and document summary.

Q: Why aren't invoices generated in BUSY automatically uploaded to the GST portal, and what's the solution?

For uploaded E invoice on Gst portal follow these steps: 1: Check E invoice details in BUSY and match with portal. 2: Again upload data on portal directly from BUSY with and skip e invoice option No.

Q: How do I revise a filed GSTR- on the portal using BUSY? What is the process?

There is no provision to revise a filed GSTR-1 in BUSY Accounitng Software,you can make changes or modifications only to BUSY data itself and To revise GSTR-1 on the portal, you will need to consult with your Chartered Accountant.

Q: Why am I not able to see section when downloading the GSTR- file in excel?

Section 3 is available in 3b report as per govt. but if have any govt. document of section 3 in available in GSTR1 then please share with we can amend this is any new change of govt. for GSTR1.

Q: Who do I contact for support if I face any issues or bugs in the software?What should I do if I am getting a rate validation error while generating GSTR in BUSY?

If need any assistance you can contact us on our centeralized 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in. BUSY does not show any rate validation error while generating GSTR1.

Q: I made some changes in the tax amounts but now my GST filing page has turned red. What should I do in this case? Can I still proceed to file?

If the GST filing page is turning red after changes in tax amounts, it means that the file has not been filed yet. The filing cannot proceed until the errors are resolved and the file is successfully filed.

Q: How do I handle the situation when certain documents or invoices are not visible on the GST portal even though they exist in my accounting system?

To handle situation for invoice not visible on portal check: Step 1 : DOuble check entry Step 2 : Date range Step 3 : Data upload confirmation Step 4 : GSTIN validation Step 5 : GSTR 1 filing

Q: How can I adjust it so that my stock does not get affected and I can also take the ITC?

To adjust the liability without affecting the stock and to claim ITC, you can use the feature of ITC tagging in BUSY. This will allow you to claim the liability in the next month without affecting the stock.

Q: I am unable to locate a particular entry in the GST summary. What should I check to troubleshoot this?

For checking particular Entry in GST Summary, please follow below mentioned points: Step 1: Go to Display Menu. Step 2: Click on GST reports. Step 3: Click on GST Summary. Step 4:Enter required date range and open report.

Q: I uploaded my JSON file but am getting an error. How do I download the error report?

To download the error report for your JSON file you need to click on the Generate Error report option then after 15 minutes the same option will show as download error report then click on it to download

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Does BUSY automatically validate returns and point out errors? Or do I have to manually review?

BUSY does not automatically validate the return and point out errors; you have to review the return manually and check for errors. Furthermore, you can identify possible errors during GST return generation, including transactions, HSN summary, and document summary.

Why aren't invoices generated in BUSY automatically uploaded to the GST portal, and what's the solution?

For uploaded E invoice on Gst portal follow these steps: 
 1: Check E invoice details in BUSY and match with portal. 
 2: Again upload data on portal directly from BUSY with and skip e invoice option No.

How do I revise a filed GSTR- on the portal using BUSY? What is the process?

There is no provision to revise a filed GSTR-1 in BUSY Accounitng Software,you can make changes or modifications only to BUSY data itself and To revise GSTR-1 on the portal, you will need to consult with your Chartered Accountant.

Why am I not able to see section when downloading the GSTR- file in excel?

Section 3 is available in 3b report as per govt. but if have any govt. document of section 3 in available in GSTR1 then please share with we can amend this is any new change of govt. for GSTR1.

Who do I contact for support if I face any issues or bugs in the software?What should I do if I am getting a rate validation error while generating GSTR in BUSY?

If need any assistance you can contact us on our centeralized 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
 BUSY does not show any rate validation error while generating GSTR1.

I made some changes in the tax amounts but now my GST filing page has turned red. What should I do in this case? Can I still proceed to file?

If the GST filing page is turning red after changes in tax amounts, it means that the file has not been filed yet. The filing cannot proceed until the errors are resolved and the file is successfully filed.

How do I handle the situation when certain documents or invoices are not visible on the GST portal even though they exist in my accounting system?

To handle situation for invoice not visible on portal check:
 Step 1 : DOuble check entry
 Step 2 : Date range
 Step 3 : Data upload confirmation
 Step 4 : GSTIN validation
 Step 5 : GSTR 1 filing

How can I adjust it so that my stock does not get affected and I can also take the ITC?

To adjust the liability without affecting the stock and to claim ITC, you can use the feature of ITC tagging in BUSY. This will allow you to claim the liability in the next month without affecting the stock.

I am unable to locate a particular entry in the GST summary. What should I check to troubleshoot this?

For checking particular Entry in GST Summary, please follow below mentioned points:
 Step 1: Go to Display Menu.
 Step 2: Click on GST reports.
 Step 3: Click on GST Summary.
 Step 4:Enter required date range and open report.

I uploaded my JSON file but am getting an error. How do I download the error report?

To download the error report for your JSON file you need to click on the Generate 
Error report option then after 15 minutes the same option will show as download error 
report then click on it to download

Frequently AskedQuestions