Frequently Asked Questions

Solutions to common issues related to Taxation — Gst E Returns.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

Is there any penalty if I miss the GSTR- filing deadline? 

Yes, If you miss the deadline for filing GSTR-9, you will incur a penalty of 200 INR per day.
 Further ,It is advisable to seek guidance from the GST helpline number or a qualified tax consultant regarding the same.

What is the correct path to copy the GSTR- template? 

You can copy the GSTR1 template in any folder of your system drive, but make sure you have full rights to access that folder. You just need to specify the template path in BUSY to generate the GST1 return.

How to configure and use GST Offline Tool in BUSY? 

BUSY allows you to generate GST eReturns according to the government template and CSV files that you can import into the GST Offline Tool.
 To configure and use this tool, you may need to consult your CA or accountant.

Want to generate a Government Template file. 

To generate a Government Template file follow the below steps:
Download the latest govt template of GSTR-1 and keep the same in the template folder.
While generating the GSTR-1 Govt template make sure the template folder assigned currently generates the return.

Who do I contact for support if I face any issues or bugs in the software?What should I do if I am getting a rate validation error while generating GSTR in BUSY? 

If need any assistance you can contact us on our centeralized 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
 BUSY does not show any rate validation error while generating GSTR1.

I made some changes in the tax amounts but now my GST filing page has turned red. What should I do in this case? Can I still proceed to file? 

If the GST filing page is turning red after changes in tax amounts, it means that the file has not been filed yet. The filing cannot proceed until the errors are resolved and the file is successfully filed.

How do I handle the situation when certain documents or invoices are not visible on the GST portal even though they exist in my accounting system? 

To handle situation for invoice not visible on portal check:
 Step 1 : DOuble check entry
 Step 2 : Date range
 Step 3 : Data upload confirmation
 Step 4 : GSTIN validation
 Step 5 : GSTR 1 filing

How can I adjust it so that my stock does not get affected and I can also take the ITC? 

To adjust the liability without affecting the stock and to claim ITC, you can use the feature of ITC tagging in BUSY. This will allow you to claim the liability in the next month without affecting the stock.

I am unable to locate a particular entry in the GST summary. What should I check to troubleshoot this? 

For checking particular Entry in GST Summary, please follow below mentioned points:
 Step 1: Go to Display Menu.
 Step 2: Click on GST reports.
 Step 3: Click on GST Summary.
 Step 4:Enter required date range and open report.

I uploaded my JSON file but am getting an error. How do I download the error report? 

To download the error report for your JSON file you need to click on the Generate 
Error report option then after 15 minutes the same option will show as download error 
report then click on it to download
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