Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - gst e returns
I uploaded my JSON file but am getting an error. How do I download the error report?
To download the error report for your JSON file you need to click on the Generate
Error report option then after 15 minutes the same option will show as download error
report then click on it to download
How can I fix the issue of not being able to submit GST returns in BUSY?
Through BUSY, you can upload your GST return data directly to the GST portal. If you encounter difficulties while submitting your GST returns, it is highly recommended to seek assistance from a qualified Chartered Accountant or tax professional.
I am getting error related to vendor's invalid GSTIN while filing GSTRWhat should I do?
If facing error of invalid GSTIN while generating GSTR1 return from BUSY, then you can validate the GSTIN from the party master and correct it if wrongly entered. You can also check the GSTIN from the GST portal.
I don't have access to portal password. How can I submit return after BUSY upload?
If you don't have access to the portal password, you can either ask your CA or Accountant to submit the return on your behalf or obtain the password from your CA or Accountant and submit the return yourself.
How to enable API from GST portal for gstr direct upload
Please follow the below steps:
Step 1: Open/login your gst portal
Step 2: lick on view profile option
Step 3: Then click on manage API access
Step 4: Enable API access for 30 days and then click on confirm.
The invoice number validation is failing. What could be the reason?
The reason for the invoice number validation failing could be an error in the JSON structure validation. Further you can check that your invoice number should not exceed the limit of 16 digit including spaces and special characters.
Who do I contact for any other GST filing queries?
If you have any query related to GST return generation or filing in BUSY, you can reach out to us anytime on our helpline number: 8282828282 or 011 40964096. You can also send us an email at support@busy.in.
Can I make changes after uploading GST return from BUSY?
Yes, you can make changes after uploading the GST return from BUSY. If you need to modify and re-upload the GST return, you can make the necessary corrections and upload the updated return on the Gst portal again.
Who do I contact for support if I face any issues or bugs in the software?What should I do if I am getting a rate validation error while generating GSTR in BUSY?
If need any assistance you can contact us on our centeralized 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
BUSY does not show any rate validation error while generating GSTR1.
I made some changes in the tax amounts but now my GST filing page has turned red. What should I do in this case? Can I still proceed to file?
If the GST filing page is turning red after changes in tax amounts, it means that the file has not been filed yet. The filing cannot proceed until the errors are resolved and the file is successfully filed.