Frequently Asked
Questions

Q: How do I handle the situation when certain documents or invoices are not visible on the GST portal even though they exist in my accounting system?

To handle situation for invoice not visible on portal check: Step 1 : DOuble check entry Step 2 : Date range Step 3 : Data upload confirmation Step 4 : GSTIN validation Step 5 : GSTR 1 filing

Q: How can I adjust it so that my stock does not get affected and I can also take the ITC?

To adjust the liability without affecting the stock and to claim ITC, you can use the feature of ITC tagging in BUSY. This will allow you to claim the liability in the next month without affecting the stock.

Q: I am unable to find certain fields like exempt sales, nil rated sales etc. in the GST-B report. Are these fields unavailable or is there a way to add them?

Yes, you can check the nil rated and exempt sales data nin GSTR 3b spearately. In section 3.1 part B will display zero rated outward supplies and part C will display nill rated and exempt outward supplies.

Q: How do I update to the latest GSTR template in BUSY software for filing GSTR reports?How to convert from digits HSN codes to digits HSN codes in the software?

To generate the GST return from BUSY, you need to download the latest government template from the GST portal. You have to change the HSN coded in the item master either one by one or in Bulk.

Q: What could be the issue if I am unable to upload GSTR return data from an older version of BUSY to the GST portal?

If you are facing difficulties in uploading GST returns from an older version of BUSY to the GST portal, it is possible that the older version of BUSY is not compatible with the latest GST portal requirements.

Q: What should I do if one of my supplier's GST number is showing as inactive or cancelled in BUSY during the filing process?

If one of your supplier gst no is showing invalid or cancelled at the time of filing you can mark that party as unregistered or mention correct gst no in that party master and then generate return

Q: My sales return through credit note is not reflecting in the auto populated GSTR draft. How to ensure it reflects correctly before filing?

If sale return through credit note not reflecting in GSTR1 : Step 1 : Check credit note details Step 2 : Relevant tax period Step 3 : Matching invoice and credit note Step 4 : Check GSTIN

Q: My GST returns were showing blank before but after regenerating vouchers, the values are now reflecting. Is this the right approach?

Sometimes,Inventory voucher posting may not reflect in the gst reports. In such cases, we run a dual voucher regenration process to ensure that the vocuhers are correctly posted and the values start showing in the reprots .

Q: How can I resolve the error message stating that the GST Form B is not saved properly before downloading?

To resolve the error message stating that the GST Form 3B is not saved properly before downloading, please click on the form and save it again. Make sure to save it properly before attempting to download it.

Q: How can I get help from customer support if I face any issues while filing returns on BUSY?

If you need any help while generating return from BUSY , then you can reach out to us on our centeralized 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

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How do I handle the situation when certain documents or invoices are not visible on the GST portal even though they exist in my accounting system?

To handle situation for invoice not visible on portal check:
 Step 1 : DOuble check entry
 Step 2 : Date range
 Step 3 : Data upload confirmation
 Step 4 : GSTIN validation
 Step 5 : GSTR 1 filing

How can I adjust it so that my stock does not get affected and I can also take the ITC?

To adjust the liability without affecting the stock and to claim ITC, you can use the feature of ITC tagging in BUSY. This will allow you to claim the liability in the next month without affecting the stock.

I am unable to find certain fields like exempt sales, nil rated sales etc. in the GST-B report. Are these fields unavailable or is there a way to add them?

Yes, you can check the nil rated and exempt sales data nin GSTR 3b spearately. In section 3.1 part B will display zero rated outward supplies and part C will display nill rated and exempt outward supplies.

How do I update to the latest GSTR template in BUSY software for filing GSTR reports?How to convert from digits HSN codes to digits HSN codes in the software?

To generate the GST return from BUSY, you need to download the latest government template from the GST portal.
 You have to change the HSN coded in the item master either one by one or in Bulk.

What could be the issue if I am unable to upload GSTR return data from an older version of BUSY to the GST portal?

If you are facing difficulties in uploading GST returns from an older version of BUSY to the GST portal, it is possible that the older version of BUSY is not compatible with the latest GST portal requirements.

What should I do if one of my supplier's GST number is showing as inactive or cancelled in BUSY during the filing process?

If one of your supplier gst no is showing invalid or cancelled at the time of filing you can mark that party as unregistered or mention correct gst no in that party master and then generate return

My sales return through credit note is not reflecting in the auto populated GSTR draft. How to ensure it reflects correctly before filing?

If sale return through credit note not reflecting in GSTR1 :
 Step 1 : Check credit note details
 Step 2 : Relevant tax period
 Step 3 : Matching invoice and credit note
 Step 4 : Check GSTIN

My GST returns were showing blank before but after regenerating vouchers, the values are now reflecting. Is this the right approach?

Sometimes,Inventory voucher posting may not reflect in the gst reports. In such cases, we run a dual voucher regenration process to ensure that the vocuhers are correctly posted and the values start showing in the reprots .

How can I resolve the error message stating that the GST Form B is not saved properly before downloading?

To resolve the error message stating that the GST Form 3B is not saved properly before downloading, please click on the form and save it again. Make sure to save it properly before attempting to download it.

How can I get help from customer support if I face any issues while filing returns on BUSY?

If you need any help while generating return from BUSY , then you can reach out to us on our centeralized 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Frequently AskedQuestions