Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - gst e returns
Is there a BUSY community forum I can post queries to? How do I specify the file path of e return template to generate gstr ?
There is no BUSY community forum to post queries further for queries you have to contact us on our 24/7 support no 8282828282 and can email also on support@busy.in
Find out the steps to specify the ereturn template path to generate gstr1
Step 1 : Go to Display
Step 2 : Then go to gst reports
Step 3 : Then go to Gst returns
Step 4 : Then select Gstr1 e return
Step 5 : Then select method of generation of gstr1 as per govt template
Step 6 : Then specify the e return template file path and specify the path for e return file also
I am unable to upload invoices on the GST portal. What could be the issue and how can I resolve it?
If you are unable to upload your gst return invoices on GST portal please ensure given below points:
1. In case you are uploading GST return through direct upload make sure gst portal username is specified in GST/VAT configuration
2. API access should be enable from GST portal and internet connection should be stable
3. If uploading the GST return through government template make sure you have the latest template or tool
4. Make sure you are using latest release of BUSY
5. If uploading GST return through CSV and excel make sure your excel version is up to date if still same issue persist repair your excel and check
The data saved in JSON format is not getting reflected completely when I upload the file. What could be wrong?
Step 1. Make sure your BUSY software is updated in latest release.
Step 2. Check your hsn code length in your BUSY data is according to your turnover or not.
Step 3. Check available options while generating return from BUSY software and press y to yes or N to no as per your preference.
Step 3. Check possible error at the time of return file then check error
If there is any voucher tax amount related issue then you can resave it to solve the issue.
Step 4. If you are using offline tool to file return then it have to be updated in latest version.
I am unable to upload my invoice on the portal. How can I resolve this?
If you are unable to upload your gst return invoices on GST portal please ensure given below points:
1. In case you are uploading GST return through direct upload make sure gst portal username is specified in GST/VAT configuration
2. API access should be enable from GST portal and internet connection should be stable
3. If uploading the GST return through government template make sure you have the latest template or tool
4. Make sure you are using latest release of BUSY
5. If uploading GST return through CSV and excel make sure your excel version is up to date if still same issue persist repair your excel and check
What information do you need from me to troubleshoot the issue with uploading GST returns?
Find out the information needed in case of troubleshooting your gst return
Steps 1 : First your company gstin no and gst portal username is mentioned in BUSY
Steps 2 : You have acess to your gst portal as can ask to log in portal for checking error
Steps 3 : You are regular tax payer or composite tax payer
Steps 4 : You file return monthly or Quaterly .
Steps 5 : Your company turnover as you can maintain hsn length as per your turnover
Steps 6 : can ask if there any negative balance entry present in your data or any party gst no is cancelled
How do I file GST returns directly from BUSY software?.
For file GST returns directly from BUSY Please follow the below steps
step 1: Go to the GST reports under display menu
step 2: open GST returns option in GST reports
step 3: then click on GSTR 1 e-return option There you can see some option to genereate GST e-return file
step 4: you can click on DIrect upload option
step 5: then select month which you want to filed GST e-return & click on OK
step 6: after click on ok some options showing like Check error in transactions, check error in HSN summary , check error in documents summary and proceed with direct upload
How do I generate GST returns in BUSY?
To generate GST returns in BUSY you can follow these steps:
Step 1:Open the BUSY Accounitng Software on your system.
Step 2:Open the selected company.
Step 3:Go to Display menu,
Step 4:Select GST Reports,
Step 5:select GST Returns,
Step 5:Here,you will find all the options to generate returns,GSTR1,GSTR2,GSTR3B,GSTR ITC-4,GSTR-6,GSTR-9(ANNUAL RETURN),All these reports are for viewing purposes,you can check your data in this reports.
Step 6:The report displayed in the section below is for generating returns,there is a returns to generate GSTR1-e-RETURN,GSTR2 e-RETURN,GSTR3B e-RETURN,ITC-04 e-RETURN,GSTR6 e-RETURN,
Step 7:You can generate file through JSON, As per government template,CSV and plain excel but only the Gstr1 return can also upload as direct from BUSY.
How to navigate the different returns in BUSY?
To navigate the returns forms in BUSY, You can follow the below steps :
Step 1. Go to Display Menu
Step 2. Then click on GST Report
Step 3. Select the GST Return
Step 4. On clicking the GST Returns option, following Returns Forms appear:
GSTR-1
GSTR-2
GSTR-3B
GSTR-ITC-04
GSTR 4 Quaterly Return
GSTR 4 Annual Return
GSTR-6 Annual Return
GSTR-9 Annual Return for regular tax type
GSTR 9A Annual Return for Composition tax type
Form CMP 08
Refund Statement
GSTR-1 eReturn
GSTR-2 eReturn
GSTR-3B eReturn
GSTR-ITC-04 eReturn
GSTR 4 e-return Quaterly Return
GSTR 4 e-return Annual Return
GSTR-6 e-Return
Refund Statement eReturn
The tax amounts shown in the software do not match with the physical bill. How can I resolve this discrepancy?
To resolve the discrepancy between the tax amounts shown in the software and the physical bill, you can try the following steps:
Step 1 : Double-check the tax rates and calculations in the software to ensure they are accurate.
Step 2 : Verify that the tax settings in the software match the tax regulations and requirements for your region.
Step 3 : Compare the line items and amounts on the physical bill with the corresponding entries in the software to identify any discrepancies.
Step 4 : If you find any errors or differences, correct them in the software by adjusting the tax amounts or updating the invoice details.
What details do I need to provide about parties for GST calculation in BUSY?
To calculate GST in BUSY, you need to provide the following details about parties:
1. Party Name: The name of the party involved in the transaction.
2. Party State: The state in which the party is registered for GST.
3. Party GSTIN: The Goods and Services Tax Identification Number (GSTIN) of the party.
4. Party Type: Whether the party is a registered dealer, composition dealer, or unregistered dealer.
5. Party Account Group: The account group should be sundry debtors or sundry creditors in the account masters.
These details are necessary to accurately calculate GST based on the applicable tax rates and rules for the specific party and transaction.