Frequently Asked
Questions

Q: Why do I need to call every month to get remote access for filing returns? Why can't this access be given permanently?

From BUSY you can file return self and it is very easy to file return from BUSY for file return from BUSY please follow these steps: 1. Go in Display then go in Gst Report 2. Then Go in Gst Return then go in gstr e-return 3. Then select type of return like json ,direct upload,govt template and csv 4. Then mention date range and check error and generate file like json 5. Open Gst portal and upload json file Note- Direct upload and json format not available in basic model Note - Direct upload only available in Gstr 1 e-return

Q: Can you provide guidance on changing the purchase type for a voucher in BUSY to exclude it from GST return?

Yes, we can help you to change the purchase type for a voucher in BUSY to exclude it from GST return. To do this can follow these steps: Step 1: First you need to create a new Purchase Type by going to Administration menu and click on Masters. Step 2: Select Purchase Type and click on Add. Step 3: Enter the necessary details such name, region, etc and set Y on Skip in GST Reports. Step 4: Now, open the voucher and change purchase type and select the new one. The voucher will exclude the vouche from the GST reports. Note: Take latest backup before making any changes.

Q: The GST portal is not accepting my invoices due to an error in document numbering. How can I correct this?

Follow below steps to correct the error in document numbering that is causing the GST portal to reject your invoices: Step 1: Your voucher number should not be more than 16 characters as portal does not accept invoices with voucher numbers longer than 16 digits. Step 2: Special character should not be mention in voucher number Step 3: Voucher number should not start with 0 as portal does not accept 0 as the starting number of invoice. Step 4: Voucher number should not be repeat during that GST filling period. Step 5: Voucher number should not be blank as portal does not accept invoices with blank voucher numbering.

Q: What is the correct way to update HSN codes to avoid issues with the GST portal?

If you want to update all HSN codes in advance before generating GSTR1 to avoid any issues with BUSY, you can follow the steps below: Step 1: Go to the Transaction menu. Step 2: Click on GST Miscellaneous Utilities. Step 3: Click on the Validate HSN online option, then click on Multiple HSN. Step 4: Click on the Load data option, all items will appear in the window. Now click on the Select all option and then click on the Validate online option. This will allow you to check the status of your HSN code, whether it is valid or invalid. If it is invalid, you can correct it from the item master.

Q: How does the GST Offline Tool work?

The GST Offline Tool is a software application that allows you to prepare your GST returns offline without connecting to the internet. You can use the tool to enter details of your transactions, generate JSON files, and upload them to the GST portal. You can also download JSON files from the portal and view them in the tool. The tool has various features such as error detection, auto-population, summary reports, and help videos. From BUSY you can export CSV files of GSTR1 and import in GST Offline Tool to prepare the return. For more clarification about the tool you may need to consult with your CA or Accountant.

Q: What are the troubleshooting steps if unable to generate return?

If you are unable to generate returns then follow the given steps : Step 1: Go to Administration menu Step 2: Click on Configuration option Step 3: Then click on Feature and option Step 4: Then click on GST/VAT feature Step 5: Make sure to mention gst no. in the given field of GSTIN Step 6: Then make sure to mention Gst portal username in the given option Step 7: After that, when generating return, make sure to check possible errors if any then resolved it Step 8: If still unable to generate return then you can download gstr offline tool from gst website and check the possible errors

Q: My GST offline utility is not working properly and crashes frequently. What should I do to fix this?

If the GST offline utility is not working properly and crashes frequently, you can try the following steps to fix the issue: 1. Ensure that you have the latest version of the GST offline utility installed. 2. Check if your computer meets the system requirements for running the utility. 3. Restart your computer and try running the utility again. 4. If the issue persists, try reinstalling the GST offline utility. 5. Make sure that you have a stable internet connection while using the utility. 6. If none of the above steps work, you can contact the customer support team for further assistance in resolving the issue.

Q: I am getting validation errors while uploading GST returns via the software. How to resolve this?

If you are getting validation errors while uploading GST return then please follow the given steps Step 1: Please check the error report before filing. If you find any errors please correct them. Step 2: Ensure that there are no entries in the B2B section related to any party whose GSTIN is suspended or cancelled. Step 3: Verify that the specified HSN in the item master adheres to the AATO rule. Step 4: Confirm that you have enabled API access on the GST portal. Step 5: Make sure you have entered your GST portal username in the GST VAT option.

Q: I want to automate GST filing from BUSY. What API integration is required for this?

To automate GST filing from BUSY , you need to enable API access on the GST portal. This will allow BUSY to connect and upload the GST returns automatically. you need to follow these steps: Step 1: Go to Administration mneu Step 2: Configuration and then click on Features/option Step 3: Click on GST/VAT then enter your GST portal user Name in GST portal username Field and save Step 4: Log in to GST portal Step 5: Then click on View Profile option Step 6: Click on Manage API Access, and then you have enable it for 30 days and save then click on confirm tab.

Q: Is there a specific Excel version required for generating GSTR- file in BUSY?How do I generate GSTR- file using plain Excel utility in BUSY? Please guide me through the steps.

Yes, MS office version 10 or above is required to generate GSTR1 file in BUSY. To generate GSTR 1 in plain excel in BUSY, you can follow these steps: Step 1: Go to Display and then click on GST report option Step 2: Select the GST return tab and click on GSTR1 e Return Step 3: Select format as per plain excel and then mention date range, return file path and press on OK tab. Step 4: Afterward, a window will appear for check possible erros for HSN summary , document summary and transaction . Step 5: At last , proceed to generate GSTR1 after rectify error.

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Why do I need to call every month to get remote access for filing returns? Why can't this access be given permanently?

From BUSY you can file return self and it is very easy to file return from BUSY for file return from BUSY please follow these steps: 
 1. Go in Display then go in Gst Report 
 2. Then Go in Gst Return then go in gstr e-return 
 3. Then select type of return like json ,direct upload,govt template and csv 
 4. Then mention date range and check error and generate file like json 
 5. Open Gst portal and upload json file 
 Note- Direct upload and json format not available in basic model 
 Note - Direct upload only available in Gstr 1 e-return

Can you provide guidance on changing the purchase type for a voucher in BUSY to exclude it from GST return?

Yes, we can help you to change the purchase type for a voucher in BUSY to exclude it from GST return. To do this can follow these steps:
 Step 1: First you need to create a new Purchase Type by going to Administration menu and click on Masters.
 Step 2: Select Purchase Type and click on Add.
 Step 3: Enter the necessary details such name, region, etc and set Y on Skip in GST Reports.
 Step 4: Now, open the voucher and change purchase type and select the new one.
 The voucher will exclude the vouche from the GST reports.
 Note: Take latest backup before making any changes.

The GST portal is not accepting my invoices due to an error in document numbering. How can I correct this?

Follow below steps to correct the error in document numbering that is causing the GST portal to reject your invoices:
 Step 1: Your voucher number should not be more than 16 characters as portal does not accept invoices with voucher numbers longer than 16 digits.
 Step 2: Special character should not be mention in voucher number
 Step 3: Voucher number should not start with 0 as portal does not accept 0 as the starting number of invoice.
 Step 4: Voucher number should not be repeat during that GST filling period.
 Step 5: Voucher number should not be blank as portal does not accept invoices with blank voucher numbering.

What is the correct way to update HSN codes to avoid issues with the GST portal?

If you want to update all HSN codes in advance before generating GSTR1 to avoid any issues with BUSY, you can follow the steps below:
Step 1: Go to the Transaction menu.
Step 2: Click on GST Miscellaneous Utilities.
Step 3: Click on the Validate HSN online option, then click on Multiple HSN.
Step 4: Click on the Load data option, all items will appear in the window. Now click on the Select all option and then click on the Validate online option.
This will allow you to check the status of your HSN code, whether it is valid or invalid. If it is invalid, you can correct it from the item master.

How does the GST Offline Tool work?

The GST Offline Tool is a software application that allows you to prepare your GST returns offline without connecting to the internet. You can use the tool to enter details of your transactions, generate JSON files, and upload them to the GST portal. You can also download JSON files from the portal and view them in the tool. The tool has various features such as error detection, auto-population, summary reports, and help videos.
 From BUSY you can export CSV files of GSTR1 and import in GST Offline Tool to prepare the return. For more clarification about the tool you may need to consult with your CA or Accountant.

What are the troubleshooting steps if unable to generate return?

If you are unable to generate returns then follow the given steps :
Step 1: Go to Administration menu
Step 2: Click on Configuration option 
Step 3: Then click on Feature and option 
Step 4: Then click on GST/VAT feature 
Step 5: Make sure to mention gst no. in the given field of GSTIN 
Step 6: Then make sure to mention Gst portal username in the given option 
Step 7: After that, when generating return, make sure to check possible errors if any then resolved it 
Step 8: If still unable to generate return then you can download gstr offline tool from gst website and check the possible errors

My GST offline utility is not working properly and crashes frequently. What should I do to fix this?

If the GST offline utility is not working properly and crashes frequently, you can try the following steps to fix the issue:
 1. Ensure that you have the latest version of the GST offline utility installed.
 2. Check if your computer meets the system requirements for running the utility.
 3. Restart your computer and try running the utility again.
 4. If the issue persists, try reinstalling the GST offline utility.
 5. Make sure that you have a stable internet connection while using the utility.
 6. If none of the above steps work, you can contact the customer support team for further assistance in resolving the issue.

I am getting validation errors while uploading GST returns via the software. How to resolve this?

If you are getting validation errors while uploading GST return then please follow
 the given steps
 Step 1: Please check the error report before filing. If you find any errors please 
 correct them. 
 Step 2: Ensure that there are no entries in the B2B section related to any party 
 whose GSTIN is suspended or cancelled. 
 Step 3: Verify that the specified HSN in the item master adheres to the AATO rule. 
 Step 4: Confirm that you have enabled API access on the GST portal. 
 Step 5: Make sure you have entered your GST portal username in the GST VAT
 option.

I want to automate GST filing from BUSY. What API integration is required for this?

To automate GST filing from BUSY , you need to enable API access on the GST portal. This will allow BUSY to connect and upload the GST returns automatically. you need to follow these steps:
 Step 1: Go to Administration mneu
 Step 2: Configuration and then click on Features/option
 Step 3: Click on GST/VAT then enter your GST portal user Name in GST portal username Field and save
 Step 4: Log in to GST portal
 Step 5: Then click on View Profile option
 Step 6: Click on Manage API Access, and then you have enable it for 30 days and save then click on confirm tab.

Is there a specific Excel version required for generating GSTR- file in BUSY?How do I generate GSTR- file using plain Excel utility in BUSY? Please guide me through the steps.

Yes, MS office version 10 or above is required to generate GSTR1 file in BUSY.
 To generate GSTR 1 in plain excel in BUSY, you can follow these steps:
 Step 1: Go to Display and then click on GST report option
 Step 2: Select the GST return tab and click on GSTR1 e Return
 Step 3: Select format as per plain excel and then mention date range, return file path and press on OK tab.
 Step 4: Afterward, a window will appear for check possible erros for HSN summary , document summary and transaction .
 Step 5: At last , proceed to generate GSTR1 after rectify error.

Frequently AskedQuestions