Frequently Asked
Questions

Q: I made changes in the software but they are not reflecting in filed GST returns. Why is this happening?

Here are some common reasons and solutions: Step 1: Any errors or missing information can prevent GSTR-1 file generation. Step 2: Missing invoices can lead to incomplete GSTR-1 data. Step 3: Make sure you have the latest version of BUSYinstalled. Step 4: Confirm that you are using the correct file format when attempting to generate the GSTR-1 file. Step 5: Check if there are any server issues on the government's GST portal or if you are experiencing internet connectivity problems. Step 6: Make sure that you have selected the correct return period and date range for which you want to generate the GSTR-1 file.

Q: Why am I unable to generate GSTR- file for filing GST returns in BUSY? What could be the reason?

Here are some common reasons and solutions: Step 1: Any errors or missing information can prevent GSTR-1 file generation. Step 2: Missing invoices can lead to incomplete GSTR-1 data. Step 3: Make sure you have the latest version of BUSYinstalled. Step 4: Confirm that you are using the correct file format when attempting to generate the GSTR-1 file. Step 5: Check if there are any server issues on the government's GST portal or if you are experiencing internet connectivity problems. Step 6: Make sure that you have selected the correct return period and date range for which you want to generate the GSTR-1 file.

Q: I want to file GST returns using BUSY. What steps should I follow to generate the GST reports?

You can generate the GST returns from BUSY through JSON, CSV and goverment templates from below steps. Step 1: Click on Display Menu Step 2: Then Gst Reports Step 3: Then Gst Returns Step 4: Then GSTR-1 E retrun or GSTR 3B Ereturn Step 4: Select the option as per Govt Template. You will get the gst templates from the GST portal. Step 5: Specify the GST template path & Ereturn Folder Path. Step 6: Download the GST Offline Tool from GST Portal Step 7: Select the Excel Generated template data from BUSY. Step 8: Create JSON file and Upload it on GST Portal.

Q: How to enable API access on the GST portal for direct upload of GSTR returns?

To enable API access on the GST portal to direct upload GSTR-1 eReturn from BUSY, you need to follow these steps: Step 1: Visit the GST portal at gst.gov.in and click on Login. Step 2: Enter your credentials to login to your account. Step 3: On the top right, click on My Profile option. Step 4: Under the quick-links panel, select Manage API Access. Step 5: Select Enable API as Yes and choose the desired duration from the dropdown. You can select a minimum of 6 hours or a maximum of 30 days. Step 6: Click on ‘Confirm’ to activate the API session.

Q: I forgot to file my GST return for last month, what are the implications?

If You forgot to file Your GST return for last month in BUSY Follow These steps: 1.If You Forgot to file Your GST return contact to your CA or Accountant For Further Assistance. 2.In BUSY you can Download Your GST Report For Any Month. 3.For Download GST Return Go To the Display Menu 4.Then Select GST Reports Then Click on GST Return. 5.Then Select GST return What you want to file. 6.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

Q: Can I directly upload GSTR- Excel files from BUSY to the government portal?

If you want to directly upload GSTR 1 from BUSY then please follow the given steps Step 1: Navigate to Display then click on GST Reports Step 2: Select GST Returns and then choose GSTR-1 eReturn Step 3: Click on Direct Upload which will lead you to the GST VAT configuration. Step 4: In this section, enter your GST portal username and save your settings. Step 5: After entering the OTP, proceed to upload the file directly. If you encounter any issues, please don't hesitate to contact us at our centralized helpline number which is 8282828282, or send an email to support@busy.in

Q: How can I skip e-invoices while generating JSON file for GSTR e-return filing?

To Skip E invoices while generating JSON file for GSTR 1 e return have to follow below steps: Step 1:Go to Display, then click on GST Reports. Step 2: Under GST reports, Click on Gst Returns, there you will get the option GSTR 1 e return. Step 3: After clicking on GTSR 1 e return option, click on JSON option and make Yes to generate report. Step 4: Then Select the return period and then mark options accordingly. Step 5: Then make Y to Skip E invoices option Step 6: Then press OK and check the transaction error and then click on Proceed.

Q: I exported the data to Excel/CSV, but the purchase returns data is still not reflecting. What should I check?

If you can't find the Purchase Return Voucher in the BUSY, it won't show in Excel either. To check for this issue, follow these steps: Step 1: You might have mistakenly selected the GST Nature as a Debit Note issued against sale under Dr. Note (w/o items) or entered a Credit Note issued against sale as GST NATURE under Cr. Note(w/o items) voucher. To fix this, follow the steps below: Step 1: Either select Cr. Note Received against purchase under the Dr. Note (w/o items) voucher or select Dr. Note received against purchase under the Cr. Note (w/o items) voucher.

Q: What is the procedure to file GSTR- returns using BUSY?

In BUSY, We have option that GSTR-1 can file through directly through BUSY on portal, JSON,CSV, As per Govt Template. Pls Follow the Below the Steps: Step 1: Display Menu Step 2: Gst Reports Step 3: Gst Returns Step 4: GSTR-1 Ereturn Step 5: Select option Direct - For direct upload on portal. JSON - Create JSON file and upload it on GST Portal. Govt. Template - Download template from Gst govt portal & specify path in BUSY then create JSON after uploading data on offline tool then on GST Portal. CSV - Download Offline tool from GST Govt portal then export CSV data in Excel and create JSON.

Q: How do I generate GSTR-B report in BUSY?How do I add or update my GST number in BUSY?

To generate GSTR 3B report in BUSY, you can follow these steps: Step 1: Open your company and go to Display menu. Step 2: Select GST Reports and click on GST Returns. Step 3: Then, click on GSTR 3B and enter the date range and can see the report of the selected period. If you wish to add or update your GST number in BUSY, you need to follow these steps: Step 1: Go to Administration and click on Configuration. Step 2: Select Features / Options and click on GST / VAT. Step 3: Here, you can add or update your GST number in the GSTIN field and save changes.

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I made changes in the software but they are not reflecting in filed GST returns. Why is this happening?

Here are some common reasons and solutions:
 Step 1: Any errors or missing information can prevent GSTR-1 file generation.
 Step 2: Missing invoices can lead to incomplete GSTR-1 data.
 Step 3: Make sure you have the latest version of BUSYinstalled.
 Step 4: Confirm that you are using the correct file format when attempting to generate the GSTR-1 file. Step 5: Check if there are any server issues on the government's GST portal or if you are experiencing internet connectivity problems.
 Step 6: Make sure that you have selected the correct return period and date range for which you want to generate the GSTR-1 file.

Why am I unable to generate GSTR- file for filing GST returns in BUSY? What could be the reason?

Here are some common reasons and solutions:
 Step 1: Any errors or missing information can prevent GSTR-1 file generation.
 Step 2: Missing invoices can lead to incomplete GSTR-1 data.
 Step 3: Make sure you have the latest version of BUSYinstalled.
 Step 4: Confirm that you are using the correct file format when attempting to generate the GSTR-1 file. Step 5: Check if there are any server issues on the government's GST portal or if you are experiencing internet connectivity problems.
 Step 6: Make sure that you have selected the correct return period and date range for which you want to generate the GSTR-1 file.

I want to file GST returns using BUSY. What steps should I follow to generate the GST reports?

You can generate the GST returns from BUSY through JSON, CSV and goverment templates from below steps.
 Step 1: Click on Display Menu
 Step 2: Then Gst Reports
 Step 3: Then Gst Returns
 Step 4: Then GSTR-1 E retrun or GSTR 3B Ereturn
 Step 4: Select the option as per Govt Template. You will get the gst templates from the GST portal.
 Step 5: Specify the GST template path & Ereturn Folder Path.
 Step 6: Download the GST Offline Tool from GST Portal
 Step 7: Select the Excel Generated template data from BUSY.
 Step 8: Create JSON file and Upload it on GST Portal.

How to enable API access on the GST portal for direct upload of GSTR returns?

To enable API access on the GST portal to direct upload GSTR-1 eReturn from BUSY, you need to follow these steps:
 Step 1: Visit the GST portal at gst.gov.in and click on Login.
 Step 2: Enter your credentials to login to your account.
 Step 3: On the top right, click on My Profile option.
 Step 4: Under the quick-links panel, select Manage API Access.
 Step 5: Select Enable API as Yes and choose the desired duration from the dropdown. You can select a minimum of 6 hours or a maximum of 30 days.
 Step 6: Click on ‘Confirm’ to activate the API session.

I forgot to file my GST return for last month, what are the implications?

If You forgot to file Your GST return for last month in BUSY Follow These steps: 
 1.If You Forgot to file Your GST return contact to your CA or Accountant For Further Assistance. 
 2.In BUSY you can Download Your GST Report For Any Month. 
 3.For Download GST Return Go To the Display Menu 
 4.Then Select GST Reports Then Click on GST Return. 
 5.Then Select GST return What you want to file. 
 6.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

Can I directly upload GSTR- Excel files from BUSY to the government portal?

If you want to directly upload GSTR 1 from BUSY then please follow the given steps
 Step 1: Navigate to Display then click on GST Reports
 Step 2: Select GST Returns and then choose GSTR-1 eReturn
 Step 3: Click on Direct Upload which will lead you to the GST VAT configuration.
 Step 4: In this section, enter your GST portal username and save your settings.
 Step 5: After entering the OTP, proceed to upload the file directly.
 If you encounter any issues, please don't hesitate to contact us at our centralized helpline number
 which is 8282828282, or send an email to support@busy.in

How can I skip e-invoices while generating JSON file for GSTR e-return filing?

To Skip E invoices while generating JSON file for GSTR 1 e return have to follow below steps:
 Step 1:Go to Display, then click on GST Reports.
 Step 2: Under GST reports, Click on Gst Returns, there you will get the option GSTR 1 e return.
 Step 3: After clicking on GTSR 1 e return option, click on JSON option and make Yes to generate report.
 Step 4: Then Select the return period and then mark options accordingly.
 Step 5: Then make Y to Skip E invoices option
 Step 6: Then press OK and check the transaction error and then click on Proceed.

I exported the data to Excel/CSV, but the purchase returns data is still not reflecting. What should I check?

If you can't find the Purchase Return Voucher in the BUSY, it won't show in Excel either. To check for this issue, follow these steps:
 Step 1: You might have mistakenly selected the GST Nature as a Debit Note issued against sale under Dr. Note (w/o items) or entered a Credit Note issued against sale as GST NATURE under Cr. Note(w/o items) voucher.
 To fix this, follow the steps below:
 Step 1: Either select Cr. Note Received against purchase under the Dr. Note (w/o items) voucher or select Dr. Note received against purchase under the Cr. Note (w/o items) voucher.

What is the procedure to file GSTR- returns using BUSY?

In BUSY, We have option that GSTR-1 can file through directly through BUSY on portal, JSON,CSV, As per Govt Template.
Pls Follow the Below the Steps:
Step 1: Display Menu
Step 2: Gst Reports
Step 3: Gst Returns
Step 4: GSTR-1 Ereturn
Step 5: Select option Direct - For direct upload on portal.
 JSON - Create JSON file and upload it on GST Portal.
 Govt. Template - Download template from Gst govt portal & specify path in BUSY then create JSON after uploading data on offline tool then on GST Portal.
 CSV - Download Offline tool from GST Govt portal then export CSV data in Excel and create JSON.

How do I generate GSTR-B report in BUSY?How do I add or update my GST number in BUSY?

To generate GSTR 3B report in BUSY, you can follow these steps:
Step 1: Open your company and go to Display menu.
Step 2: Select GST Reports and click on GST Returns.
Step 3: Then, click on GSTR 3B and enter the date range and can see the report of the selected period.
If you wish to add or update your GST number in BUSY, you need to follow these steps:
Step 1: Go to Administration and click on Configuration.
Step 2: Select Features / Options and click on GST / VAT.
Step 3: Here, you can add or update your GST number in the GSTIN field and save changes.

Frequently AskedQuestions