Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - gst e returns
Why am I unable to see the document numbers summary for my returns in BUSY?
If you want to exclude the Document Number Summary in GSTR1 in BUSY, follow these steps:
Step 1 : Go to the Display Menu.
Step 2 : Under GST Reports, select GST Returns and then choose GSTR1 returns.
Step 3 : Select your Return Period and other relevant options.
Step 4 : In this menu, you will find an option to Skip Document Summary. Set this option to 'N'.
Step 5 : Execute the report, and now you will get the report without the Document Number Summary.
When I run the GST R report in BUSY, how can I check for possible errors?
To check possible errors while generating gstr1 e-return then follow the given steps :
Step 1: Go to Display menu
Step 2: Click on Gst reports
Step 3: Then click on gst return
Step 4: Then click on gstr1 e-return option
Step 5: Select method to generate return
Step 6: Then specify date range and click on OK button
Step 7: Then you will get a window of errors in transaction summary, Hsn summary, document summary
Step 8: Then you can generate gstr1 return
How do I configure direct upload of GST returns from BUSY to the GST portal?
To configure direct upload of GST returns from BUSY to the GST portal follow these steps
1. go to the configuration under administartion
2. open features and options then click on GST/VAT tab
3. mentioned GST portal user name and save it.
4. then login with your GST portal
5. go to the profile option
6. then click on mange API access
7. mentioned API access for 30 days and submit
8. then you can upload GST return directly form BUSY.
9 .in first time you received OTP in your register mobile no.
Who do I contact if I'm still unable to resolve my JSON upload issue?
If you are unable to generate JSON file from BUSY then please check the below Steps :
Step 1: Verify that the accurate HSN code is specified in the item master.
Step 2: Ensure that transactions are accurately specified in the voucher.
Step 3: Verify that the document number is mentioned in the voucher.
Step 4: Correct all the errors before generating a return
Note : IF you are still facing a problem while generating JSON file then you can contact us on our 24*7 Helpline No. 8282828282
How do I generate the JSON file for GST returns filing in BUSY?
You can generate the JSON file for filling GST returns in BUSY by following below steps:
Step 1: Open your company in BUSY.
Step 2: Then go in display option.
Step 3: Click on GST reports.
Step 4: Select GST returns option.
Step 5: Then click on GSTR E Return.
Step 6: Select report generation basis as JSON.
Step 7: Then define the date and check relevant configuration and define the file path where you want to save your file after generation.
Make sure your BUSY is updated with latest release.
I made some changes in credit/debit notes but the GSTR- still shows old data. Why does this happen and how to correct it?
If you had make changes in credit debit noted but the GSTR 1 still shows old data is because that the vouchers might not processed properly in backend and also this may happens due to incomplete voucher in your company or corruption.
To correct this you have to go to House keeping tab and run Update Voucher GST summary utility so this may refresh your database and update current data.
Note: Before running any such process which may lead changes in data, take backup of your company data for security purpose.
How can I troubleshoot and resolve the issue of the HSN summary not showing up in the uploaded GSTR return?
To troubleshoot and resolve the issue of the HSN summary not showing up in the uploaded GSTR1 return, you can try the following steps:
Step 1: Check when you generate or upload GSTR1 from BUSY the option of Skip HSN Summary should be No.
Step 2: Make sure you have entered minimum HSN codes digits as per the turnover.
Step 3: Ensure that you are using latest version of BUSY to get latest template of GSTR1.
Step 4: Validate all the HSN codes and correct if found any invalid HSN code.
How do I check the error report for failed GSTR uploads? Where can I find the error description against each failed entry?
To check the error report while uploading gstr 1 you need to follow below steps:
Step 1: If you are uploading GSTR 1 through direct upload automatically error description visible to you with error while doing upload process
Step 2: If you are uploading through json you need to download error file from government portal and you have to open it in governemnt offline tool then you can check
Step 3: If you are uploading GSTR 1 through governemt template or csv you need to check error in government tool
I am having issues with sales amounts not matching between GST summary and HSN code reports. How can I fix this?
To check about the mismatch between the sales and gst summary you need to check below reports
Step 1: Go to display menu and select Gst Reports option.
Step 2: In Gst Reports select Gst audit reports option and then select reconcile accounts with gst.
Step 3: In the next window of reconcile gst and account select sales option.
Step 4: Now in next window of it will show the bills due to which mismatch is showing.
Step 5: By entering on the voucher you can check for mismatch.
How can i give the permission to BUSY for export json ?
If you want give permission for exporting JSON files from BUSY then please follow the given steps
Step 1: Do the right click on BUSY icon and then properties.
Step 2: Then Security and check here all user has full control right.
Step 3: Above given same step for the BUSYwin folder.
Step 4: And then set the BUSY as an admin rights.
If you encounter any issues, please don't hesitate to contact us at our centralized helpline number
which is 8282828282, or send an email to support@busy.in