Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - gst e returns
What is the procedure for taking backup of data before upgrading BUSY version?How can I troubleshoot GSTR upload errors?
To take a backup of your data before upgrading BUSY version, you can follow these steps:
Step 1:Open BUSY.
Step 2:Go to the company menu.
Step 3:Select Backup Data option.
Step 4:Choose the location where you want to save the backup file and make sure to select all F.Y.
Step 5:Click on Ok button to save.
Step 6:Wait for the backup to complete and make sure to verify the backup file.
To troubleshoot GSTR1 direct upload errors in BUSY, you can try the following steps:
Step 1:Go to administration menu and select configuration option.
Step 2:In configuration option select feature and option and click on GST/VAT.
Step 3:Navigate to the GSTIN and GST portal username field and make sure to mention correct details here.
Step 4:After that login your GST portal and Go to your Return dashboard.
Step 5:Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access.
Step 6:And then select yes on enable API request and make sure to select 30 days duration from dropdown list.
Step 7:Then Click on confirm button to save.
Can I generate a JSON file for only certain months or dates?
To generate a JSON file for only certain months or dates, you need to follow the below steps:
Step 1: Go to Display.
Step 2: Then click on GST Report.
Step 3: Select GST return
Step 4: Select the GSTR1 e-return that you want to file.
Step 5: On clicking GSTR1 E-return, select the JSON option.
Step 6: If you select JSON, then click on it, mention the date of return, and specify the path to the folder in which you got the JSON file.
Step 7: Check for possible errors and proceed with gstr1 json, which will be saved on the selected path.
Step 8: Then login to your GST portal and then go to the return dashboard.
Step 9: Select the return period, select prepare offline, and then select the JSON file generated from BUSY from the same path.
Step 10: Upload the JSON file. It will take some time to process, and if no error is shown, you can file.
Step 11: And if you are facing issues in generating or updating json from BUSY from any older release version,it is recommended to update to the latest release version of BUSY and then generate a json return file.
How can I fix the issue of blank HSN codes in GSTR-?
While generating GSTR1, you can correct the blank HSN code by following the steps:-
Step 1: Go to the Display menu, then GST Report, and then click on the GST E-return option.
After defining the date range for which you want to generate GSTR1,
Step 2: Then click on the "Ok" option, and then four options will appear.
of checking possible errors, one of which is "Check error in HSN Summary option".
Step 3: Click on the Check Error in the HSN Summary option if the HSN code is not defined
in any transaction. It'll show an error of "HSN/SAC can't be blank." Error. Enter the error,
then click on "Transaction Details." the transactions will appear out of which in any items
HSN CODE has not been defined.
Step 4: Click on items individually if, on the right side, the HSN code is not showing under "Item Info."
That means the HSN code has not been defined for all those items.
Step 5: Keep cursor on item name, then press ALT+M for opening master in modification mode,
then define HSN code within Item master from there.
My GST returns are getting rejected due to data mismatches. How can I identify and fix issues before filing returns?
To identify and fix data mismatches before filing GST returns, you can follow these steps:
1. Validate your data: Ensure that all the invoices, credit notes, and debit notes are correctly entered in your accounting software. Double-check the details such as invoice numbers, dates, amounts, and GSTINs.
2. Reconcile your data: Compare the data in your accounting software with the data exported for GST filing. Check for any discrepancies in the invoice numbers, amounts, tax rates, and HSN codes.
3. Verify HSN codes: Make sure that the HSN codes assigned to your products or services are accurate and match the HSN codes specified by the GST portal. Incorrect HSN codes can lead to data mismatches and rejection of returns.
4. Cross-check with purchase data: Compare your sales data with the corresponding purchase data to ensure that the input tax credit claimed is accurate. Any discrepancies in the purchase data can result in data mismatches.
5. Rectify errors: If you identify any errors or discrepancies, correct them in your accounting software before filing the returns. Update the invoice details, tax amounts, or any other relevant information to ensure accurate filing.
Can you guide me on how to file GSTR- using the standard version of BUSY?I am facing issues with GST reports on BUSY version. What should I do?
To generate GSTR 1 JSON from BUSY follow these steps
Step 1. Go to Display
Step 2. Then click on GST Report
Step 3. Select GST return
Step 4. Select the GSTR1 E-return which you wants to download it's JSON.
Step 5. On clicking GSTR1 E-return,Select JSON.
Step 6. If you select JSON, then click on it and mention date of return and specify the path of folder in which you get the JSON file.
Step 7 Check possible error and proceed with gstr1 json which will be saved on selected path
Step 8 Then login to your gst portal and then go to return dashboard
Step 9 Select return period and select prepare offline and then select the json file genrated from BUSY from same path
Step 10 Upload the json file and it will take sometime to process and if no error is shown then you can file
And if you are facing issue in generating or uplaoding json from BUSY from any older release version,it is recommended to update to latest release version of BUSY and then generate json return file
What are the possible errors that can occur while uploading GSTR- directly from BUSY to the GST portal and how can we rectify those errors?
The possible errors that may occur when uploading GSTR-1 directly from BUSY, along with their solutions, are mentioned below.
1. If the HSN/SAC code is invalid then you need to mention validated HSN/SAC Code in the item master.
2. If the GSTIN of party master is invalid or cancelled then you need to mention Correct GSTIN in party master after concern with the client.
3. HSN/SAC code digit should be mentioned according to the turnover as specifed by AATO.
4. If the same HSN/SAC Code mentioned in another item with different Unit then you are required to update HSN description. For update HSN description , you can follow the steps:
Step 1: Go to Administration and click on Miscellaneous Data Entry.
Step 2: Select Update HSN/SAC Description and choose the specific HSN code where the error occurred.
Step 3: Specify the correct description for the HSN code and save the configuration
5. Tax should be levied as per the party's location. If the counterparty belongs to the local state, CGST and SGST should be levied. If the party belongs to a different state , IGST should be levied.
How to troubleshoot duplicate record error while uploading GSTR- in BUSY?How can I view cash bills separately in the GST reports in BUSY?
To troubleshoot the duplicate record error in the GSTR1 Return, generate the GSTR1 in CSV format. Then, upload the files into the GST offline tool to identify the specific entries for which the error is displaying.
If a duplicate record error appears while uploading GSTR1 in BUSY, check the following aspects:
1.Ensure there is no duplicacy of voucher numbers in BUSY data, as multiple vouchers with the same voucher number are not acceptable on the GST portal.
2.If a voucher has already been uploaded on the GST portal or if some data is auto populated on the portal, attempting to re-upload the same data will result in a duplicate record error.
To view Cash bills in GST reports, follow these steps:
Step 1: Go to Display and click on the GST reports tab
Step 2: Then select GST register and click on supply outward register
Step 3: After selecting Supply Outward Register, a window will appear where you can choose the One Party option.
Step 4: Mention Cash in the party name field, set the desired date range, and click on the Ok button to open the report.
i getting error while generating gstr json from BUSY while uploading portal? what should i do?
If you are getting error to generate gstr1 from BUSY you can check these things:
1.You need to check for errors in transaction,HSN Summary and document summary.
2.You need to check voucher number cant be blank in voucher,
3.Sales Voucher Number cannot be start with zero.
4.Sales Voucher Number cannot be more than 16 characters.
5.HSN code should be Numeric and as per Aggregate Anual Turnover.
6.If the HSN code belongs to service then in item master you need to select tag category as service gst rate.
7.GST number should be Active and correct
8.mention correct state in account masters.
9.Check bill sundries accounts taggings.
If still not uploading json on portal so You can download the error report from the portal, and then you will need to open that error file in the government's offline tool. After that, you can check what issues there are with which invoice.Then, you can go to those invoices in your BUSY software and correct them. After making the necessary corrections, you can create the JSON file again and upload it to the portal. Your JSON file will be uploaded successfully.
My GSTR returns are showing error. How to correct it?
If your GSTR1 returns are showing error you can correct it to follow these steps:
1.you need to check for errors in transaction,HSN Summary and document summary.
2.You need to check voucher number cant be blank in voucher,
3.Sales Voucher Number cannot be start with zero.
4.Sales Voucher Number cannot be more than 16 characters.
5.HSN code should be Numeric and as per Aggregate Anual Turnover.
6.If the HSN code belongs to service then in item master you need to select tag category as service gst rate.
7.GST number should be Active and correct
8.mention correct state in account masters.
9.Check bill sundries accounts taggings.
If still not uploading json on portal so You can download the error report from the portal, and then you will need to open that error file in the government's offline tool.After that, you can check what issues there are with which invoice. Then, you can go to those invoices in your BUSY software and correct them. After making the necessary corrections, you can create the JSON file again and upload it to the portal. Your JSON file will be uploaded successfully.
How to direct upload GSTR from BUSY without encounter any error.
To direct upload GSTR1 from BUSY on gst portal.
Step 1: Go to administration menu and select configuration option.
Step 2: In configuration option select feature and option and after selecting feature and option click on GST/VAT.
Step 3: In GST/VAT window make sure to mention GSTIN and Gst portal username.
Step 4: After that login your GST portal and Go to your Return dashboard.
Step 5: Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access.
Step 6: And then select yes on enable API request and make sure to select 30 days duration from dropdown list.
Step 7: Then Click on confirm button to save.
Step 8: Now login your company in BUSY and Go to display option and select gst reports.
Step 9: In gst reports select gst returns and then select GSTR1 eReturn option.
Step 10: In next window click on direct upload button and then specify the period for which you want to upload return.
Step 11: After specifying the date range check errors and then click on direct upload button.
