Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - gst e returns
My GST number is showing an error in JSON. What should I do in BUSY?
If while generating JSON you are getting error in GSTIN then you can recheck you GSTIN from GST/VAT configuration. For finding the GST/VAT option you can follow below given steps.
Step 1: Go to administration menu and select configuration from it.
Step 2: From configuration select feature and option.
Step 3: Then click on GST/VAT option and navigate to left hand side to find GSTIN field.
Step 4: Make sure no extra spaces are their.
Step 5: After correcting GSTIN click on save button to save the changes.
I am facing issues in generating GSTR- file in plain Excel format. How to troubleshoot?
To generate GSTR 1 in plain excel in BUSY, you can follow these steps:
Step 1: Go to Display and then click on GST report option
Step 2: Select the GST return tab and click on GSTR1 e Return
Step 3: Select format as per plain excel and then mention date range, return file path and press on OK tab.
Step 4: Afterward, a window will appear for check possible erros for HSN summary , document summary and transaction .
Step 5: At last , proceed to generate GSTR1.
How can I manually upload the old JSON file from years back to do reconciliation for that period?
To manually upload an old JSON file from 2 years back for reconciliation, you can follow these steps:
Step 1: Go to the Administration menu and select Configuration.
Step 2: Choose Features / Options and then GST / VAT.
Step 3: Enter your GST portal username and make sure gst no also mentioned
Step 4: Then go the Display menu and select GST Reports.
Step 5: Then go to GST Returns
Step 6 :Then go to GSTR-1 eReturn and select Direct Upload option
Step 7 : Enter the date range and upload return
I need to add or update details in the invoices before GSTR filing. Can you help?
Yes, I can help you with adding or updating details in the invoices before
filing GSTR1. In BUSY you can edit the invoices by going
to the sales invoice section you can open it from sales list under transaction menu and you can also directly open it from display then gst reports and after that you need to click on gst registers then click on sales register and you can modify the voucher
Then, you can make the necessary changes to the details and save the invoice.
How can I upload invoices in the GSTR- filing form if the option is not visible?
If the option to upload invoices in the GSTR-1 filing form is not visible, you can try the following steps:
Step 1. Check if you are using the latest version of the software or platform for filing GSTR-1.
Step 2. Ensure that you have selected the correct return period and financial year.
Step 3. Verify if you have completed all the necessary fields and information required for the invoice upload.
Step 4. Double-check if you have followed the correct procedure for uploading invoices as per the guidelines provided.
I need step-by-step instructions for uploading data to the portal. The process doesn't seem intuitive.
To manually upload an old JSON file from 2 years back for reconciliation, you can follow these steps:
Step 1: Go to the Administration menu and select Configuration.
Step 2: Choose Features / Options and then GST / VAT.
Step 3: Enter your GST portal username and make sure gst no also mentioned
Step 4: Then go the Display menu and select GST Reports.
Step 5: Then go to GST Returns
Step 6 :Then go to GSTR-1 eReturn and select Direct Upload option
Step 7 : Enter the date range and upload return
Are there any restrictions or requirements for the HSN summary to appear on the portal?
To reflect the HSN Summary when you generate or upload GSTR1 on the portal from BUSY, you need to follow some requirements or restrictions. These are:
Step 1: When you generate or upload GSTR1 from BUSY, make sure the option of Skip HSN Summary is set to No.
Step 2: Enter the minimum number of HSN code digits as per your turnover.
Step 3: Use the latest version of BUSY to get the updated template of GSTR1.
Step 4: All the HSN codes entered in BUSY are valid.
What should I do if I am not receiving an OTP for GSTR- filing?
If You are not receiving an OTP for GSTR1 filling Then you should follow the steps
1 Make sure you are using the same mobile number which is register in gst portal
2 Clear your browsing cache
3 disable your antivirus if any or allow BUSY from antivirus
4 Go to gst portal and click on my profile then click to manage api access and disable api access
then enable it again and set period and confirm then resend OTP from BUSY again
How can I ensure a successful direct upload of Gstr in BUSY?
Find out the steps to succesfully Direct upload gstr from BUSY
Step 1: Go to the Administration menu and select Configuration.
Step 2: Choose Features / Options and then GST / VAT.
Step 3: Enter your GST portal username and make sure gst no also mentioned
Step 4: Then go the Display menu and select GST Reports.
Step 5: Then go to GST Returns
Step 6 :Then go to GSTR-1 eReturn and select Direct Upload option
Step 7 : Enter the date range and upload return
How do I handle errors or issues in the generated reports?
To handle errors or issues in the generated reports, you can follow these steps:
1. Identify the specific error or issue in the report.
2. Check for any invalid entries or exclusions that may be causing the problem.
3. Verify the accuracy of the data entered into the system.
4. Make sure that all necessary IDs and details have been created in the software.
5. If the error persists, consult with an accountant or seek assistance from the software's customer support team for further troubleshooting and guidance.