Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - gst e returns
What all returns can be filed using BUSY?
Yes, all returns can be filed using BUSY. For this, you need to check the below steps:
Step 1: Go to the Display tab and click on GST Reports.
Step 2: Select GST Returns and choose the return options you want to generate, such as GSTR-1 eReturn, GSTR-3B eReturn, etc.
Step 3: Select Report to be generated options such as Direct Upload, JSON, CSV File, etc. (The direct upload option is currently available for GSTR-1 only.)
Step 4: Enter the period, and you can generate GST returns according to the option selected.
The GST amount shown in the invoices is different from the amount reported in GSTR-/GSTR-B. What should I do?
If the GST amount shown in the invoices is different from the amount reported in GSTR-1 or GSTR-3B, then you can follow these troubleshooting steps:
Step 1: Run Update Voucher GST Summary from the Housekeeping menu.
Step 2: Apply tax again in the invoices and resave them.
Step 3: Make sure the tax type in the CGST, SGST or IGST account is correctly mentioned.
These are some common steps that may help you to resolve the issue. However, there may be other steps depending on your specific scenario.
I want to upload my monthly GST return data from the offline BUSY software to the online portal. What are the steps I should follow?
If you want to file GST Returns from BUSY, you can follow these steps: Step 1: Go to Display tab and click on GST Reports. Step 2: Select GST Returns and choose the return options the you want to generate such as GSTR-1 eReturn, GSTR-3B eReturn, etc. Step 3: Select Report to be generated options such as Direct Upload, JSON, CSV File, etc.( Direct Upload option is currently available for GSTR-1 only). Step 4: Enter the period and can generate GST Returns according to the option selected.
What should I do if there are invoice value and taxable value discrepancies in the generated GST return form in BUSY?
If there are invoice value and taxable value deviation while generate GST return form in BUSY ,follow below instructions:
: Update your BUSY with latest release.
: Go in GST return option.
: Select GST return.
: Under it click on GSTR e return.
: Select relevant GSTR return like GSTR 1,GSTR 2,GSTR 3.
: Define report period.
: Disable "Treat taxable amount and tax amount as invoice value " option
: Check all possible error and generate again.
What should I do if I am unable to upload the R file to the portal due to an error?
If you are unable to upload the GSTR1 file to the portal due to an error, you can try the following steps:
Step 1: Check the invalid data description shown and if error showing while upload jason then download the error report to understand the specific issue causing the upload error.
Step 2: Correct the data as mentioned in the error
Step 3: If there are any errors in the generated file, regenerate it and ensure that it is error-free before attempting to upload again.
Why is the B BUSY software not allowing me to import the GST data file into the offline tool?
There could be several reasons for not importing the gst data file into the offline tool.
1. Older gst offline tool: Make sure you have the latest offline utility to generate gst return.
2. Older BUSY release: Make sure you have the latest software updates installed in the system to generate gst return.
3. Missing information in gst return: If you have entered wrong information relating to GSTIN of party, invoice number, hsn code in item master it can also create problem while generating gst return.
Where can I find the error log when a file upload fails on BUSY?
1: While generating a GST Return, you should check all possible error tabs first so that you can clear all errors and then proceed.
2: If the user is using the standard/enterprise model and if you are filling GSTR1, then the user can proceed with the direct upload option of BUSY. Because of direct upload, you can check through which error you are unable to upload GSTR1.
3: The user can check through offline tools of return after downloading the error file from the portal.
How do I troubleshoot errors in gst return while upload through BUSY?
To troubleshoot errors in invoice uploaded for gst return through BUSY you can follow these steps:
Step 1: Check for duplicate invoice numbers and ensure each invoice has a unique bill number
Step 1: Verify that all invoice details, such as party information and item details, are accurately entered.
Step 3: make sure BUSY current version is installed in your system
Step 4: Check all the error like-error in hsn summary,error in transaction and error in document summary and also check gst audit report under gst reports tab in display menu
Why am I unable to see the GST returns option in BUSY? Where can I find it?
If you are unable to see the gst returns option from BUSY then please follow the given steps
Step 1: Go to display
Step 2: Then gst report if gst report is not there
Step 3: Then please check you have full right to access return feature
Step 4: Then please check GST must be enabled
If still having same issue then you can contact us on our centerlized 24*7 helpline
number i.e. 8282828282 or 011-40964096.
You can also share your query on support@busy.in
How to check if all invoices are properly synced and uploaded to GSTN from the software?
To verify whether all invoices are uploaded on the GST portal, please follow the steps given below :
Note : After successfully uploaded the voucher on the Gst Portal
Step 1: Go to Display Menu
Step 2: Click on Gst Reports
Step 3: Then click on Gst returns
Step 4: Next, click on the first panel of the options and click on the reports section and then select the report .
Step 5: Then check document summary with the GST portal dashboard