Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - gst e returns
How to troubleshoot duplicate record error while uploading GSTR- in BUSY?How can I view cash bills separately in the GST reports in BUSY?
To troubleshoot the duplicate record error in the GSTR1 Return, generate the GSTR1 in CSV format. Then, upload the files into the GST offline tool to identify the specific entries for which the error is displaying.
If a duplicate record error appears while uploading GSTR1 in BUSY, check the following aspects:
1.Ensure there is no duplicacy of voucher numbers in BUSY data, as multiple vouchers with the same voucher number are not acceptable on the GST portal.
2.If a voucher has already been uploaded on the GST portal or if some data is auto populated on the portal, attempting to re-upload the same data will result in a duplicate record error.
To view Cash bills in GST reports, follow these steps:
Step 1: Go to Display and click on the GST reports tab
Step 2: Then select GST register and click on supply outward register
Step 3: After selecting Supply Outward Register, a window will appear where you can choose the One Party option.
Step 4: Mention Cash in the party name field, set the desired date range, and click on the Ok button to open the report.
I want to file my GST returns using BUSY. What steps should I follow?
You can file the quarterly GSTR 1 or GSTR 3B from BUSY. Through Json, Govt templates and CSV. We can upload GSTR 1 ereturn directly to the GST Portal.We need to enable the API Access from GST Portal. Then mention the GST portal username in the BUSY.
Pls Follow the Below Steps for Direct Upload GSTR 1 :
Step 1: Click on Administration
Step 2: Then Configuration
Step 3: Then Features and Options
Step 4: Then GST / VAT
Step 5: Mention the GST Portal user name
Step 6: Click on Display Menu
Step 7: Then Gst Reports
Step 8: Then Gst Returns
Step 9: Then GSTR 1 Ereturn select the quaterly date
Step 10: Click on Direct Upload
Pls follow the below steps for return through govt templates above steps same till step 8:
Step 1: Select As per Govt Template
Step 2: Specify the Gst template path & Ereturn Folder Path.
Step 3: Download GST Offline Tool from Gst Portal
Step 4: Select the Excel Generated template data from BUSY.
Step 5: Create JSON file and Upload it on GST Portal.
How to generate gst return from BUSY
Here are the steps for generating gst return from BUSY :
Step 1: Go to Administration Menu
Step 2: Click on Configuration option
Step 3: Then Click on Feature and option
Step 4: Then Click on GST/VAT feature
Step 5: Please ensure that your GST number is correctly entered in the GSTIN field
Step 6: Make sure GST Portal username is accurately provided in the corresponding field located on the right side of the window.
Step 7: Then go to Dispaly Menu
Step 8: Click on Gst Reports
Step 9: Then click on gst Returns
Step 10: Then click on second panel of the option
Step 11: Select the respective return that you want to generate.
Step 12: This action will display five methods for generating the return i.e Direct Upload, JSON, CSV, Govt. Template, Plain Excel
Step 13: Then select the appropriate method, specify the date range by setting the starting and ending dates
Step 14: Then review for any errors. If errors are detected, proceed to resolve each of them.
Step 15: Afterward, proceed to generate GST Return
What are the credentials needed to upload GSTR- direct from BUSY to GST portal?
BUSY need GST portal username & API enablement through API you will get OTP to ensure the security and authenticity of the filing process. It helps to verify the identity of the person filing the return whille uploading gst1 direct upload through BUSY from portal.
Direct uplaod process if the user have standard/enterprise model for direct upload please follow the below steps:
Step 1: Go to administration menu and then click on configuration
Step 2: Features/option then click on gst/vat
Setp 3: Enter then gstportal user name in same field and then save
Step 4: Open gst portal click on view profile & then select manage API access enable for 30 days and confirm
Step 5: Go to dispaly menu
Step 6: Gst reports and then select Gst return
Step 7: Select Gst e-return and then select Direct upload
Step 8: Select month/enter the date of filling
Step 9: Check all possible error tabs and clear all errors if you found and then proceed
Step 10: Enter OTP and proceed and after some min. you can check your return data on gst portal "
My GSTR-B is showing error while filing on the portal. How to check and resolve errors in GSTR-B in BUSY?
If GSTR-3B is showing error while filing on the portal,to resolve errors in GSTR-3B in BUSY Software you can check and follow these Steps:
1:You need to check your BUSY Software,is there are any negative entries in your GSTR 3B,because the portal does not accept negative entries.
2:Please check is a party's GST number is correct or not,validate and check if its showing incorrect then mention correct gst no.
3:please Check the tagging of your invoices, such as transport charges, freight charges, or other charges, to see which specific categories they have been tagged under.
4:while generating GSTR3B return you need to check there errors in transctions,Hsn summary and Document summary,if there is any error is showing, you can check and resolve it.
5:If still showing error in portal,so you can generate GSTR3B return As Per Governemnt Template,after that you can create json then check error on portal then resolve in BUSY, then generate again GSTR3B and upload on portal make sure it will uploaded successfully.
If still having same issue then you can contact us on our centerlized 24*7helpline number i.e. 8282828282 or 011-40964096
Who can assist me further with troubleshooting the GSTR file upload issue in BUSY?How do I record and track sales invoices in BUSY?
For resloving the problem of not uploading GST returns on portal need to follow below given steps
Step 1:Go to administration menu and select configuration from it.
Step 2:After that select feature and option and then select GST/VAT tab.
Step 3:In GST/VAT window make sure you have mentioned correct GSTIN and GST portal username.
Step 4:Go to display option and select GST reports from it.
Step 5:From GST Reports option select GST Return option.
Step 6:In GST return option you will find GSTR1 eReturn and GSTR3B eReturn.
Note:We recommed you before generating or uploading GSTR return from BUSY it is good practice to have the latest product and statutory release of BUSY.
For recording and tracking the sale voucher in BUSY need to follow given steps
Step 1:Go to transcation menu and select the sales from it.
Step 2:Click on add option and add voucher by adding all details to it.
Step 3:For display of sales report go to display option and select account books option.
Step 4:In accounts books click on account register standard standard and then sales register.
How to download the GSTR data in BUSY to match it with the BUSY data .
For downloading the GSTR1 data from BUSY need to follow below given steps.
Step 1: Go to administration menu and select configuration option.
Step 2: In configuration option select feature and option and after selecting feature and option click on GST/VAT.
Step 3: In GST/VAT window make sure to mention GSTIN and Gst portal username.
Step 4: After that login your GST portal and Go to your Return dashboard.
Step 5: Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access.
Step 6: And then select yes on enable API request and make sure to select 30 days duration from dropdown list.
Step 7: Then Click on confirm button to save.
Step 8: Now login your company in BUSY and Go to transaction option and select Gst misc. utilities.
Step 9: In Gst misc. utilities select download GSTR json data option and in next window click on download button to save data.
Step 10: Now from gst misc. utilties select reconcile gstr data and select GSTR1 to reconcile it with portal data.
Why am I unable to upload the GST return file on the portal?
If You encounter an error while trying to upload your GST return file on the
portal. To avoid such errors,please follow the steps below:-
Step 1: Ensure that your BUSY release is the latest version.
Step 2: After selecting the GSTR1 e-return option from BUSY software
to generate GSTR1, you will see a window to verify potential errors
before creating the file. Click on all three error options and ensure that
they are all blank. This will ensure that there are no errors remaining.
Step 3: If you still encounter issues, we recommend downloading the error report
from the GST site. Then, you can use the offline tool to upload the error file
and identify the reason for the error. Alternatively, generate the GSTR1 CSV
for that particular month from BUSY and upload each section one by one through the offline tool.
This will help you identify the specific section where the error is occurring and the reason behind it.
Once you correct the error in your BUSY data, you can successfully upload the file.
I am getting an error while filing GSTRHow can I fix it?
Follow below steps to avoid error while filling GSTR 1:
Step 1: Check BUSY Release make sure it is updated with recent setup.
Step 2: Then open company in BUSY.
Step 3: Go in display section.
Step 4: Then click on GST report.
Step 5: Select GST returns.
Step 6: Select GST E returns option, w.e.f may 2021.
Step 5: Then Select report generate basis.
.i.g. Direct upload.
.JSON.
.CSV.
.As per Govt Temp.
.Plain excel.
Note: In Basic direct upload feature will not be avialable.
. And JSON file can only be generated from Standard and Enterprise Model of BUSY.
Step 6: Define the filling period.
Step 7: Define the filling period as starting date and ending date.
Step 8: Check the options of configuration.
Step 9: Dont remove the special character which is pre defined.
Step 10 :Also check possible error.
.i.g error in transactions.
.Error in HSN summary.
.Error in document.
Step 11: If correct then click on proceed.
For Further Assistance contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & You Can Also Mail us on Support@busy.in
How do I find my Anidex ID and what is its purpose in troubleshooting ISO issues?How can I fix the error messages when filing GST returns on my laptop?
find out the steps to find out your anydesk Id
Steps 1 : Open the anydesk software
Steps 2 check your anydesk address it is your anydesk id
Steps 3 and for Gst filing errors
Steps 4 : First check possible errors while generating gst return if any error showing first rectify that
Steps 5 : then check your gstin no and gst portal usename is correct or not as mentioned in your BUSY data
Steps 6 :Then check the return period
Steps 7 :first make sure you are generating return with BUSY updated version
Steps 8 :If its showing hsn length error
Steps 9 : check the length of your hsn as fixed by govt as per your company turnover
Steps 10 : If its showing error of party gst no
Steps 11 : then revalidate that gst no and correct that
Steps 12 : If it showing any credit note or debit note no voucher already uploaded in any return
Steps 13 : then change the credit note or debit note no of current month vouchers
