Frequently Asked
Questions

Find Solutions to Common Issues Related to taxation - gst e returns

FAQs

How can we generate GSTR return in plain excel format from BUSY?

To generate GSTR 2 return plain excel format follow the below steps:
 Step 1: Go to display then click on GST report option
 Step 2: Then select the Gst return tab and click on GSTR 2 eReturn option
 Step 3: Select Report ot be generated for as per Plain excel 
 Step 4: select the date range ad mention eReturn file path in the bottom
 Step 5: click on Ok tab and check return in defined path.

Are there any specific rules regarding HSN codes in the GST portal?

Yes, there are specific rules regarding HSN code on the GST portal. The HSN code lenght you need to enter in BUSY for GST returns is depends on the turnover.
 If the annual turnover is up to Rs. 5 crore, the taxpayer must report at least 4 digits of the HSN code.
 If the annual turnover is more than Rs. 5 crore, the taxpayer must report at least 6 digits of the HSN code in all invoices.

How can I confirm if there is an issue with a specific bill voucher in BUSY?I am having trouble generating the Json file from BUSY ?

Find out the steps to check if there is issue in any voucher while generating gstr1 json file 
 Step 1 : While generating json file make sure to check possible errors
 Step 2 : Check error in transactions
 Step 3 : Then Check error in Hsn summary
 Step 4 : Then Check error in Document summary 
 Step 5 : If any error is there in transaction showing then rectify that first and then generate json

I made some entries for expenses in BUSY but the ITC is not getting claimed automatically. What should I do to claim ITC on these expenses?

To claim ITC on these expenses, you need to follow these steps:
 Step 1: Record Expense Entries from Journal entries from the Transaction menu .
 Step 2: Selct register expense as GST nature while entering the transaction. 
 Step 3: Verify that the GST tax rates applied to the expense
 Step 4; GSTR-2A is the inward supplies return
 Step 5: Claim ITC in GSTR-3B
 Step 6; Cross-check the entries in your GSTR-2A to confirm that the expenses

I am getting an error message about missing or incorrect HSN codes in my GST filing. How do I fix this?

When error related to missing or incorrect HSN Code is shown while generate gst e returns we can fix it following these steps
 Step 1 Enter on the error description shown in error list
 Step 2 Select the transcation details option in which transactions are shown which include item with missing or incorrect HSN code in it
 Step 3 Check item details with missing or incorrect HSN code
 Step 4 Again generate gst e returns and proceed

I have tried generating OTP for downloading gstr data multiple times but still not receiving it. How can I troubleshoot this?

Find out the steps to do if otp not recieving while downloading gst return data in BUSY
 Step 1 : open Gst portal on google chrome 
 Step 2 : Then Log in portal 
 Step 3 : Then go to profile 
 Step 4 : Then go to manage api acess option 
 Step 5 : Then enable api acess for 30 days 
 Step 6 : After that process you will receive otp on email

Any advice on using your software for my business's GST filing?

BUSY simplifies GST filing by offering various features such as generating GST returns, updating business details, reconciling data, and facilitating direct GSTR-1 filing through the government portal. Additionally, the software provides multiple file formats like JSON, CSV, Government template, and Excel for easy data handling. It's recommended to follow the software's step-by-step instructions for efficient filing and reach out to BUSY's customer support for any needed assistance. This ensures a smoother and more accurate GST filing process.

Why am I unable to submit GST returns through BUSY?

If you are unable to uplaod gstr1 from BUSY,You can check common mistake report by using these steps:
Step 1: Go to Display menu and click on GST Reports.
Step 2: Select GST Audit Reports then click on Common Mistakes.
Step 3:The report will show the common mistakes in account or item masters. If found correct them.
Check gstin and gst portal username under gst/vat tab
Now,when uploading gstr1 from BUSY from gstr1 e-reutrn,you can also check possible errors and then proceed.

We are not able to sync data in mobile app

If you are facing a data upload issue from Mobile Apa See the following steps to resolve the issue:
Step 1: Check your BUSY Letest Release and update BUSY
Step 2: Check your system's antivirus and firewall as well as internet connectivity.
Step 3: Log in to the company and go to Administration.
Step 4: Click on Data Export Import, then click Cloud Sys.
Step 5: Click on Bulk Upload Data. Once upload data is checked, the issue will be solved.

Where do I specify the path to generate JSON file for returns in BUSY?

To specify the path to generate JSON file for returns from BUSY, you need to follow these steps:
 Step 1: Open the Display menu and select GST Reports.
 Step 2: Choose GST Return and then the return type you want to generate, such as GSTR-1 eReturn, GSTR-3B eReturn, etc.
 Step 3: Choose the report format as JSON.
 Step 4: Now enter the period and can specify the path.
 Step 5: Press Ok to generate the JSON.