Frequently Asked
Questions

Q: What could be the reasons for only the BB section getting uploaded when I try to file GST returns online?

There are the given Steps for not only the B2B section getting uploaded GST returns online : Step 1. Go to Display Step 2. Click on GST Report Step 3. Select E-return which you wants to upload on gst portal. Step 4. Then do not skip HSN and Document Summary Step 5. If you skip above option then only B2B section will be shown.

Q: I am unable to view my GST-B report properly. The details like purchase, return, transportation etc. are not showing up even though they should be there. How can I troubleshoot this?

If the purchase, purchase return and credit or debit note against purchase is not displaying in GSTR 3b, follow these steps: Step 1: Go to Display section then click on GST report. Step 2: Choose the GST return then click on GSTR 3b report. Step 3: Mention the date range and specify Y to disable the Pick relevant ITC from monthly ITC tagging and then check the report.

Q: How to view filing GST returns status on BUSY Accounitng Software?

To view filing GST returns status on BUSY Accounitng Software,you can do below things: Step 1:Go to Transaction menu, Step 2:Select GST Misellaneous Utility, Step 3:There is a option is check Party Return Filing Status Step 4:click that option a window will open in which you will have three options One Party,All Transacted Parties, and Self. After selecting one of these options, you can check the filing status.

Q: Are there any tips and tricks for using BUSY more effectively and avoiding errors?

Yes, there are tips and tricks for using BUSY more effectively and avoiding errors. Some of them are: 1. Take regular backup of your data. 2. Use shortcut keys for fast navigation. 3. Update BUSY regularely. 4. Run BUSY as an administrator. 5. Watch our webinars and register for upcoming webinars to learn more about BUSY. 6. Use documents and video tutorials avialable with each feature in BUSY.

Q: I am unable to direct upload GSTR data to the portal. What could be causing this issue.

Reasons for unable to direct upload GSTR1 data on the gst portal are: 1. Internet connectivity problem can create problem in uploading data on portal. 2. Gst portal server issue can also create problem in uploading data on portal. 3. Old json structure can create issue in uploading data on portal, it can come when you are running older BUSY release. 4. Api access not enabled or has expired on gst portal.

Q: Is there an alternate way to file GST returns if templates are not working for me?

Yes, If you are unable to generate the return from BUSY using the GST template, you have other options. You can either generate a JSON file from BUSY and upload it on the portal, or generate CSV files and use the offline tool. Further you can direct upload GSTR1 from BUSY to portal. Note: JSON & Direct options are available only in Standard and Enterprise edition of BUSY.

Q: While Bulk upload from BUSY to cloud server showing error message.

Steps to rectiFinancial Yearing this error 1) Install latest version of BUSY. You need to uninstall all old version of BUSY. 2) All UID created below 9.1 release are uploaded on old server(access ) due to which customer is facing in bulk upload, speed issue in mobile application. Therefore, in this case you need to bdep should be created in 9.1 and above release and then do bulk process

Q: I need help setting up and linking my GSTIN in BUSY.

To setting up and linking your GSTIN in BUSY follow these steps: Step 1: Open your company in BUSY. Step 2: Then go in administration section. Step 3: In dropdown select configuration option. Step 4: Click on features/options. Step 5: Go in GST/VAT. Step 6: Enable GST/VAT reporting and mention your GSTIN in GST details option. Step 7: Then mention your GST portal username and save it.

Q: How to generate GSTR in json format.

To generate GSTR1 in json format follow below steps: Step 1: Go to display option and select gst reports from it. Step 2: Then select gst returns option then select gstr1 eReturn. Step 3: Then select json format for generation of gstr1. Step 4: In the next window mention the date range and then click on ok button. Step 5: Then check possible errors and then click on proceed with json option.

Q: What are "Nil Rated Supplies" in the GST R report and how do they affect the total sales amount?

In GSR 1 Nil rated supplies are those whose sale type is selected nil rated for transaction in which all items are nil rated tax will not be levied . Every transaction posted in sale voucher effect the sale ledger regardless the tax amount unless you have tagged account separately in item master . Therefore nill rated transactio will also be included in total sales amount

Find Solutions to Common Issues Related to taxation - gst e returns

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

What could be the reasons for only the BB section getting uploaded when I try to file GST returns online?

There are the given Steps for not only the B2B section getting uploaded GST returns online : 
 Step 1. Go to Display 
 Step 2. Click on GST Report 
 Step 3. Select E-return which you wants to upload on gst portal. 
 Step 4. Then do not skip HSN and Document Summary 
 Step 5. If you skip above option then only B2B section will be shown.

I am unable to view my GST-B report properly. The details like purchase, return, transportation etc. are not showing up even though they should be there. How can I troubleshoot this?

If the purchase, purchase return and credit or debit note against purchase is not displaying in GSTR 3b, follow these steps:
 Step 1: Go to Display section then click on GST report.
 Step 2: Choose the GST return then click on GSTR 3b report.
 Step 3: Mention the date range and specify Y to disable the Pick relevant ITC from monthly ITC tagging and then check the report.

How to view filing GST returns status on BUSY Accounitng Software?

To view filing GST returns status on BUSY Accounitng Software,you can do below things:
 Step 1:Go to Transaction menu,
 Step 2:Select GST Misellaneous Utility,
 Step 3:There is a option is check Party Return Filing Status
 Step 4:click that option a window will open in which you will have three options One Party,All Transacted Parties, and Self. After selecting one of these options, you can check the filing status.

Are there any tips and tricks for using BUSY more effectively and avoiding errors?

Yes, there are tips and tricks for using BUSY more effectively and avoiding errors. Some of them are:
 1. Take regular backup of your data.
 2. Use shortcut keys for fast navigation.
 3. Update BUSY regularely.
 4. Run BUSY as an administrator.
 5. Watch our webinars and register for upcoming webinars to learn more about BUSY.
 6. Use documents and video tutorials avialable with each feature in BUSY.

I am unable to direct upload GSTR data to the portal. What could be causing this issue.

Reasons for unable to direct upload GSTR1 data on the gst portal are:
1. Internet connectivity problem can create problem in uploading data on portal.
2. Gst portal server issue can also create problem in uploading data on portal.
3. Old json structure can create issue in uploading data on portal, it can come when you are running older BUSY release.
4. Api access not enabled or has expired on gst portal.

Is there an alternate way to file GST returns if templates are not working for me?

Yes, If you are unable to generate the return from BUSY using the GST template, you have other options. You can either generate a JSON file from BUSY and upload it on the portal, or generate CSV files and use the offline tool. Further you can direct upload GSTR1 from BUSY to portal.
 Note: JSON & Direct options are available only in Standard and Enterprise edition of BUSY.

While Bulk upload from BUSY to cloud server showing error message.

Steps to rectiFinancial Yearing this error
1) Install latest version of BUSY. You need to uninstall all old version of BUSY.
2) All UID created below 9.1 release are uploaded on old server(access ) due to which customer is facing in bulk upload, speed issue in mobile application. 
Therefore, in this case you need to bdep should be created in 9.1 and above release and then do bulk process

I need help setting up and linking my GSTIN in BUSY.

To setting up and linking your GSTIN in BUSY follow these steps:
 Step 1: Open your company in BUSY.
 Step 2: Then go in administration section.
 Step 3: In dropdown select configuration option.
 Step 4: Click on features/options.
 Step 5: Go in GST/VAT.
 Step 6: Enable GST/VAT reporting and mention your GSTIN in GST details option.
 Step 7: Then mention your GST portal username and save it.

How to generate GSTR in json format.

To generate GSTR1 in json format follow below steps:
Step 1: Go to display option and select gst reports from it.
Step 2: Then select gst returns option then select gstr1 eReturn.
Step 3: Then select json format for generation of gstr1.
Step 4: In the next window mention the date range and then click on ok button.
Step 5: Then check possible errors and then click on proceed with json option.

What are "Nil Rated Supplies" in the GST R report and how do they affect the total sales amount?

In GSR 1 Nil rated supplies are those whose sale type is selected nil rated for transaction in which all items are nil rated tax will not be levied . Every transaction posted in sale voucher effect the sale ledger regardless the tax amount unless you have tagged account separately in item master . 
 Therefore nill rated transactio will also be included in total sales amount

Frequently AskedQuestions