Frequently Asked
Questions

Q: I need help setting up and linking my GSTIN in BUSY.

To setting up and linking your GSTIN in BUSY follow these steps: Step 1: Open your company in BUSY. Step 2: Then go in administration section. Step 3: In dropdown select configuration option. Step 4: Click on features/options. Step 5: Go in GST/VAT. Step 6: Enable GST/VAT reporting and mention your GSTIN in GST details option. Step 7: Then mention your GST portal username and save it.

Q: How to generate GSTR in json format.

To generate GSTR1 in json format follow below steps: Step 1: Go to display option and select gst reports from it. Step 2: Then select gst returns option then select gstr1 eReturn. Step 3: Then select json format for generation of gstr1. Step 4: In the next window mention the date range and then click on ok button. Step 5: Then check possible errors and then click on proceed with json option.

Q: What are "Nil Rated Supplies" in the GST R report and how do they affect the total sales amount?

In GSR 1 Nil rated supplies are those whose sale type is selected nil rated for transaction in which all items are nil rated tax will not be levied . Every transaction posted in sale voucher effect the sale ledger regardless the tax amount unless you have tagged account separately in item master . Therefore nill rated transactio will also be included in total sales amount

Q: How can i show the exempt, nil rated and zero rated entries in taxable invoice separately in GSTR1 return?

To show the exempt, nil rated and zero rated entries in taxable invoice separately in GSTR1 return, you can follow the below steps: Step 1: Go to display section then click on gst reports. Step 2: Choose GST return option then select gstr1 return. Step 3: Now, specify the date range then enable show the exempt, nil rated and zero rated entries in taxable invoice separately and open the report.

Q: What should I do when BUSY says the HSN I specified belongs to goods but the tax category is set to services?

You should do below steps when BUSY says the HSN which you have specified belongs to goods but the tax category is set to services: Step 1: Go in item master. Step 2: Press ALT+M in Tax category. Step 3: Correct type according to your HSN as Goods/service. Step 4: Save the item master. Step 5: Refresh the window in which it is showing HSN error.

Q: How can I reflect the % GST I need to deposit under Composition Scheme in the GST returns/reports in BUSY Software?

For Composition, You need to specify the 1 percent GST rate from below steps. Step 1: Click on Administration Step 2: Then Configuration Step 3: Then Features and Options Step 4: Then GST VAT Step 5: Select the type of dealer as Composition Step 6: Then mention the tax rate by 1 percent Then the GST report will show data as per the 1 percent.

Q: I'm having trouble updating the HSN code even after following the steps in the user manual. What should I do?

Steps to update HSN code in BUSY Step 1: Go to administration menu and select masters from it. Step 2: From masters select item master and then select modify option to update hsn code. Step 3: In item modify window navigate to the field hsn code and update hsn code. Step 4: Lastly click on save button to save the changes.

Q: My CA has requested the GST sales register in a specific format. How can I generate it in BUSY?

To generate the GST sales register in a specific format in BUSY software you can follow below steps: Step 1: go to display click on gst reports Step 2: Then click on gst registers Then sales register or supply outward Step 3: After that open that report and click on export Step 4: Then you will be able to export report in format like-csv,excel,google sheet,xml etc

Q: What could have gone wrong if the invoice raised from BUSY is not reflecting in the GST portal?

If the invoice raised from BUSY is not reflecting in the GST portal, it could be because the return R1 has not been filed yet. B2B invoices will only show up on the GST portal after filing the return. It is recommended to wait for some time as there may be a delay in updating the GST portal, especially on the first day of e-invoicing implementation.

Q: How can I resolve the issue of my invoice details not showing while generating GSTR- file in BUSY?

Reasons behind invoice details not showing while generating can be followings. 1. Wrong voucher date could be the first reason why the invoice not showing in the GST Return. 2. Mentioned Y on the Skip in gst reports either in sale type or item master. 3. Invalid GSTIN of the recipient could be the one reason too for not showing invoice in the Gst Return.

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Dealer Complaint/Issues

I need help setting up and linking my GSTIN in BUSY.

To setting up and linking your GSTIN in BUSY follow these steps:
 Step 1: Open your company in BUSY.
 Step 2: Then go in administration section.
 Step 3: In dropdown select configuration option.
 Step 4: Click on features/options.
 Step 5: Go in GST/VAT.
 Step 6: Enable GST/VAT reporting and mention your GSTIN in GST details option.
 Step 7: Then mention your GST portal username and save it.

How to generate GSTR in json format.

To generate GSTR1 in json format follow below steps:
Step 1: Go to display option and select gst reports from it.
Step 2: Then select gst returns option then select gstr1 eReturn.
Step 3: Then select json format for generation of gstr1.
Step 4: In the next window mention the date range and then click on ok button.
Step 5: Then check possible errors and then click on proceed with json option.

What are "Nil Rated Supplies" in the GST R report and how do they affect the total sales amount?

In GSR 1 Nil rated supplies are those whose sale type is selected nil rated for transaction in which all items are nil rated tax will not be levied . Every transaction posted in sale voucher effect the sale ledger regardless the tax amount unless you have tagged account separately in item master . 
 Therefore nill rated transactio will also be included in total sales amount

How can i show the exempt, nil rated and zero rated entries in taxable invoice separately in GSTR1 return?

To show the exempt, nil rated and zero rated entries in taxable invoice separately in GSTR1 return, you can follow the below steps:
Step 1: Go to display section then click on gst reports.
Step 2: Choose GST return option then select gstr1 return.
Step 3: Now, specify the date range then enable show the exempt, nil rated and zero rated entries in taxable invoice separately and open the report.

What should I do when BUSY says the HSN I specified belongs to goods but the tax category is set to services?

You should do below steps when BUSY says the HSN which you have specified belongs to goods but the tax category is set to services:
 Step 1: Go in item master.
 Step 2: Press ALT+M in Tax category.
 Step 3: Correct type according to your HSN as Goods/service.
 Step 4: Save the item master.
 Step 5: Refresh the window in which it is showing HSN error.

How can I reflect the % GST I need to deposit under Composition Scheme in the GST returns/reports in BUSY Software?

For Composition, You need to specify the 1 percent GST rate from below steps.
 Step 1: Click on Administration
 Step 2: Then Configuration
 Step 3: Then Features and Options
 Step 4: Then GST VAT 
 Step 5: Select the type of dealer as Composition
 Step 6: Then mention the tax rate by 1 percent
 Then the GST report will show data as per the 1 percent.

I'm having trouble updating the HSN code even after following the steps in the user manual. What should I do?

Steps to update HSN code in BUSY 
 Step 1: Go to administration menu and select masters from it. 
 Step 2: From masters select item master and then select modify option to update hsn code. 
 Step 3: In item modify window navigate to the field hsn code and update hsn code. 
 Step 4: Lastly click on save button to save the changes.

My CA has requested the GST sales register in a specific format. How can I generate it in BUSY?

To generate the GST sales register in a specific format in BUSY
 software you can follow below steps:
 Step 1: go to display click on gst reports
 Step 2: Then click on gst registers Then sales register or supply outward
 Step 3: After that open that report and click on export
 Step 4: Then you will be able to export report in format like-csv,excel,google sheet,xml etc

What could have gone wrong if the invoice raised from BUSY is not reflecting in the GST portal?

If the invoice raised from BUSY is not reflecting in the GST portal, it could be because the return R1 has not been filed yet. B2B invoices will only show up on the GST portal after filing the return. It is recommended to wait for some time as there may be a delay in updating the GST portal, especially on the first day of e-invoicing implementation.

How can I resolve the issue of my invoice details not showing while generating GSTR- file in BUSY?

Reasons behind invoice details not showing while generating can be followings.
 1. Wrong voucher date could be the first reason why the invoice not showing in the GST Return.
 2. Mentioned Y on the Skip in gst reports either in sale type or item master.
 3. Invalid GSTIN of the recipient could be the one reason too for not showing invoice in the Gst Return.

Frequently AskedQuestions