Frequently Asked
Questions

Q: What is the process for deleting or modifying an invoice on BUSY after filing the GST return?

Once GST return is generated from BUSY and uplaoded on portal and filled you must take care of given steps Step 1 Not recommended to make changes in invoces Step 2 And no amendments can be directly done from BUSY and same have to check on gst portal Step 3 Can issue credit notes against invoice to show effect after consulting to your tax professionals

Q: Some invoice values are missing in the generated GST return file. What should I do?

To fix the missing invoice values in the GST returns file, you need to do the following steps: Step 1: Open the invoices that have missing values and make necessary changes and save it. Step 2: Check the GST reports and make sure that the invoice values are showing correctly. Step 4: Generate a new GST returns file and verify that the invoice values are included.

Q: What should I do when BUSY says the HSN I specified belongs to goods but the tax category is set to services?

You should do below steps when BUSY says the HSN which you have specified belongs to goods but the tax category is set to services: Step 1: Go in item master. Step 2: Press ALT+M in Tax category. Step 3: Correct type according to your HSN as Goods/service. Step 4: Save the item master. Step 5: Refresh the window in which it is showing HSN error.

Q: How can I reflect the % GST I need to deposit under Composition Scheme in the GST returns/reports in BUSY Software?

For Composition, You need to specify the 1 percent GST rate from below steps. Step 1: Click on Administration Step 2: Then Configuration Step 3: Then Features and Options Step 4: Then GST VAT Step 5: Select the type of dealer as Composition Step 6: Then mention the tax rate by 1 percent Then the GST report will show data as per the 1 percent.

Q: I'm having trouble updating the HSN code even after following the steps in the user manual. What should I do?

Steps to update HSN code in BUSY Step 1: Go to administration menu and select masters from it. Step 2: From masters select item master and then select modify option to update hsn code. Step 3: In item modify window navigate to the field hsn code and update hsn code. Step 4: Lastly click on save button to save the changes.

Q: My CA has requested the GST sales register in a specific format. How can I generate it in BUSY?

To generate the GST sales register in a specific format in BUSY software you can follow below steps: Step 1: go to display click on gst reports Step 2: Then click on gst registers Then sales register or supply outward Step 3: After that open that report and click on export Step 4: Then you will be able to export report in format like-csv,excel,google sheet,xml etc

Q: I need help understanding and reconciling the totals in my GSTR- filing with my sales register and books. What process should I follow?

If you want to reconcile the GSTR1 with the sale register then you need to follow below steps: Step 1: Go to display option and select gst reports. Step 2: In gst reports select gst audit reports. Step 3: Then select reconcile gst with account and then select sales. Step 4: In the next window mention date range and then click on ok button.

Q: How to contact BUSY support team in case of software issues?Why are party names not showing in GSTR- report in BUSY?

If need any assistance you can contact us on our centeralized 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in. Further If the party name is not showing in the GSTR-1 return, it might be because you have selected Account to be shown by as Alias or Print Name and both fields are blank in the party master.

Q: How can I Update UQC of Unit in BUSY as showing blank error while generating Gst e- return from BUSY

If while generating Gst e- return showing UQC Blank error message you may follow given steps: Step:1 Press enter in error message and select update uqc of unit and fill the uqc for gst e- return in master. You may update UQC of unit by given steps: Step: 1 Go to administration. Step: 2 Then go to master and unit modify. Step: 3 Update UQC for Gst - e return.

Q: Can you explain how to generate IFF return from BUSY?

To generate IFF return from BUSY, follow the below steps: Step 1: Go to display menu then select GST reports option and click on GST returns. Step 2: Click on IFF ( invoice furnishing facility) ereturn option and select JSON. Step 3: Enter the period then specify e return file path and press ok. Step 4: First check errors in transactions if not found any then proceed with JSON.

Find Solutions to Common Issues Related to taxation - gst e returns

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Dealer Complaint/Issues

What is the process for deleting or modifying an invoice on BUSY after filing the GST return?

Once GST return is generated from BUSY and uplaoded on portal and filled you must take care of given steps
 Step 1 Not recommended to make changes in invoces 
 Step 2 And no amendments can be directly done from BUSY and same have to check on gst portal
 Step 3 Can issue credit notes against invoice to show effect after consulting to your tax professionals

Some invoice values are missing in the generated GST return file. What should I do?

To fix the missing invoice values in the GST returns file, you need to do the following steps:
 Step 1: Open the invoices that have missing values and make necessary changes and save it.
 Step 2: Check the GST reports and make sure that the invoice values are showing correctly.
 Step 4: Generate a new GST returns file and verify that the invoice values are included.

What should I do when BUSY says the HSN I specified belongs to goods but the tax category is set to services?

You should do below steps when BUSY says the HSN which you have specified belongs to goods but the tax category is set to services:
 Step 1: Go in item master.
 Step 2: Press ALT+M in Tax category.
 Step 3: Correct type according to your HSN as Goods/service.
 Step 4: Save the item master.
 Step 5: Refresh the window in which it is showing HSN error.

How can I reflect the % GST I need to deposit under Composition Scheme in the GST returns/reports in BUSY Software?

For Composition, You need to specify the 1 percent GST rate from below steps.
 Step 1: Click on Administration
 Step 2: Then Configuration
 Step 3: Then Features and Options
 Step 4: Then GST VAT 
 Step 5: Select the type of dealer as Composition
 Step 6: Then mention the tax rate by 1 percent
 Then the GST report will show data as per the 1 percent.

I'm having trouble updating the HSN code even after following the steps in the user manual. What should I do?

Steps to update HSN code in BUSY 
 Step 1: Go to administration menu and select masters from it. 
 Step 2: From masters select item master and then select modify option to update hsn code. 
 Step 3: In item modify window navigate to the field hsn code and update hsn code. 
 Step 4: Lastly click on save button to save the changes.

My CA has requested the GST sales register in a specific format. How can I generate it in BUSY?

To generate the GST sales register in a specific format in BUSY
 software you can follow below steps:
 Step 1: go to display click on gst reports
 Step 2: Then click on gst registers Then sales register or supply outward
 Step 3: After that open that report and click on export
 Step 4: Then you will be able to export report in format like-csv,excel,google sheet,xml etc

I need help understanding and reconciling the totals in my GSTR- filing with my sales register and books. What process should I follow?

If you want to reconcile the GSTR1 with the sale register then you need to follow below steps:
 Step 1: Go to display option and select gst reports.
 Step 2: In gst reports select gst audit reports.
 Step 3: Then select reconcile gst with account and then select sales.
 Step 4: In the next window mention date range and then click on ok button.

How to contact BUSY support team in case of software issues?Why are party names not showing in GSTR- report in BUSY?

If need any assistance you can contact us on our centeralized 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
 Further If the party name is not showing in the GSTR-1 return, it might be because you have selected Account to be shown by as Alias or Print Name and both fields are blank in the party master.

How can I Update UQC of Unit in BUSY as showing blank error while generating Gst e- return from BUSY

If while generating Gst e- return showing UQC Blank error message you may follow given steps:
Step:1 Press enter in error message and select update uqc of unit and fill the uqc for gst e- return in master.
You may update UQC of unit by given steps:
Step: 1 Go to administration.
Step: 2 Then go to master and unit modify.
Step: 3 Update UQC for Gst - e return.

Can you explain how to generate IFF return from BUSY?

To generate IFF return from BUSY, follow the below steps:
Step 1: Go to display menu then select GST reports option and click on GST returns.
Step 2: Click on IFF ( invoice furnishing facility) ereturn option and select JSON.
Step 3: Enter the period then specify e return file path and press ok.
Step 4: First check errors in transactions if not found any then proceed with JSON.

Frequently AskedQuestions