Frequently Asked
Questions

Q: My GST API activation is not working. How can I troubleshoot this?

If your GST API activation is not working, you can try the following troubleshooting steps: Step 1 : Double-check your API credentials to ensure they are entered correctly. Step 2 : Verify that your internet connection is stable and working properly. Step 3 : Clear your browser cache and cookies, then try activating the API again. Step 4 : Contact the GST portal support team for assistance and to confirm if there are any known issues with API activation.

Q: How to record IGST paid to customs on imported goods in BUSY?

To record IGST paid to customs on imported goods in BUSY, you can follow these steps: Step 1: Enter vouchers for multi-currency related transactions and additional expenses incurred Step 2: Add Journal voucher for multi-currency related transaction.: Step 3: Now enter Purchase voucher for the goods imported and tag the Bill Sundries respectively. Step 4: Enter Payment voucher for payment of Custom duty and IGST amount Step 5: You can view GSTR-2 (5A) Report for Import of Goods

Q: Can you explain the step-by-step process for downloading GSTR A JSON file?

To download the GSTR 2A JSON file in BUSY, follow these step-by-step instructions: Step 1. Open the BUSY software and go to the Transactions tab. Step 2. Under GST Miscellaneous Utilities, click on Download GSTR JSON Data. Step 3. Select the option to download GSTR 2A. Step 4. Choose the desired month for which you want to download the GSTR 2A data. Step 5. Click on the Download button to initiate the download of the GSTR 2A JSON file.

Q: How can I verify voucher data matches GST portal data in BUSY?

Here are some common reasons for this issues: Step 1: Incorrect data entry or missing entries. Step 2: Invoices recorded in your accounting software and the GST portal may not align if they are for different periods. Step 3; Rounding variances in calculations can result in small discrepancies. Step 4: Changes in GST rates or tax regulations can affect the GST liability amount. Step 5:Credit notes, amendments, or changes to previously filed returns can impact the GST liability.

Q: What is the difference between input and output IGST in BUSY?.

IGST input is applicable when the good or services purchase from outside state and IGST Output is applicable when the goods or services supply or sale to outside state Output IGST adjust with Input IGST at the time of gst adjustment to calculate the tax liability If the Input IGST is greater than Output IGST then after the regular tax adjustment IGST Input adjust with Remaining CGST output and SGST output for cross adjustment .

Q: How do I address GST calculation mismatches in BUSY?

Here are some common reasons for this issues: Step 1: Incorrect data entry or missing entries. Step 2: Invoices recorded in your accounting software and the GST portal may not align if they are for different periods. Step 3; Rounding variances in calculations can result in small discrepancies. Step 4: Changes in GST rates or tax regulations can affect the GST liability amount. Step 5:Credit notes, amendments, or changes to previously filed returns can impact the GST liability.

Q: I want to adjust the shipping charges so they don't impact the sale amount. How can I do that?

To adjust the shipping charges so they don't impact the sale amount. , please folllow below steps : Step 1 : Check the Your Invoice , shipping charges is appied or not . Step 2: Check the if item wise shipping charges is applied on each item of the invoice Step 3: Check the shipping charges bill sundry configuration Step 4 : Go to standard invoice configuration Step 5 : Check the invoice print preview

Q: How can I get details on my total documented numbers and returns in BUSY? I'm unable to locate this.

To get details on your total documented numbers and returns in BUSY: Step 1:Navigate to Display:Go to Display. Step 2:Select GST reports. Step 3:Choose GST Register:Within GST reports, select GST register. Step 4:View Supply Outward & Supply Inward:Look for options like Supply Outward and Supply Inward registers. Step 5:These reports will provide a list of all the documented numbers used for GST. By following these steps, you can access details on your total documented numbers and returns in BUSY

Q: I made a sales invoice but it is not showing in the GST reports. Why is this happening?

Here's how to troubleshoot and potentially resolve it: Step 1: Verify the Invoice Date Step 2: Ensure that you have entered the correct GSTIN details for both your business and the customer in the invoice. Step 3: Double-check the entry of the sales invoice to confirm that you have selected the correct GST category Step 4: Reconcile your sales invoice data with your GST reports Step 5: Confirm that the date range selected when generating the GST report

Q: Why are my GST ledgers not getting updated automatically when I record sales and purchases in BUSY?

Here's how to troubleshoot and potentially resolve it: Step 1: Verify the Invoice Date Step 2: Ensure that you have entered the correct GSTIN details for both your business and the customer in the invoice. Step 3: Double-check the entry of the sales invoice to confirm that you have selected the correct GST category Step 4: Reconcile your sales invoice data with your GST reports Step 5: Confirm that the date range selected when generating the GST report

Find Solutions to Common Issues Related to taxation - gst reports

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Errors (RTE/Ransome), Feedbacks and Bugs

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Implementation

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Dealer Complaint/Issues

My GST API activation is not working. How can I troubleshoot this?

If your GST API activation is not working, you can try the following troubleshooting steps:
 Step 1 : Double-check your API credentials to ensure they are entered correctly.
 Step 2 : Verify that your internet connection is stable and working properly.
 Step 3 : Clear your browser cache and cookies, then try activating the API again.
 Step 4 : Contact the GST portal support team for assistance and to confirm if there are any known issues with API activation.

How to record IGST paid to customs on imported goods in BUSY?

To record IGST paid to customs on imported goods in BUSY, you can follow these steps:
 Step 1: Enter vouchers for multi-currency related transactions and additional expenses incurred
 Step 2: Add Journal voucher for multi-currency related transaction.:
 Step 3: Now enter Purchase voucher for the goods imported and tag the Bill Sundries respectively. 
 Step 4: Enter Payment voucher for payment of Custom duty and IGST amount
 Step 5: You can view GSTR-2 (5A) Report for Import of Goods

Can you explain the step-by-step process for downloading GSTR A JSON file?

To download the GSTR 2A JSON file in BUSY, follow these step-by-step instructions:
 Step 1. Open the BUSY software and go to the Transactions tab.
 Step 2. Under GST Miscellaneous Utilities, click on Download GSTR JSON Data.
 Step 3. Select the option to download GSTR 2A.
 Step 4. Choose the desired month for which you want to download the GSTR 2A data.
 Step 5. Click on the Download button to initiate the download of the GSTR 2A JSON file.

How can I verify voucher data matches GST portal data in BUSY?

Here are some common reasons for this issues:
 Step 1: Incorrect data entry or missing entries.
 Step 2: Invoices recorded in your accounting software and the GST portal may not align if they are for different periods.
 Step 3; Rounding variances in calculations can result in small discrepancies. 
 Step 4: Changes in GST rates or tax regulations can affect the GST liability amount.
 Step 5:Credit notes, amendments, or changes to previously filed returns can impact the GST liability.

What is the difference between input and output IGST in BUSY?.

IGST input is applicable when the good or services purchase from outside state and IGST Output is 
 applicable when the goods or services supply or sale to outside state 
 Output IGST adjust with Input IGST at the time of gst adjustment to calculate the tax liability If the Input 
 IGST is greater than Output IGST then after the regular tax adjustment IGST Input adjust with Remaining 
 CGST output and SGST output for cross adjustment .

How do I address GST calculation mismatches in BUSY?

Here are some common reasons for this issues:
 Step 1: Incorrect data entry or missing entries.
 Step 2: Invoices recorded in your accounting software and the GST portal may not align if they are for different periods.
 Step 3; Rounding variances in calculations can result in small discrepancies. 
 Step 4: Changes in GST rates or tax regulations can affect the GST liability amount.
 Step 5:Credit notes, amendments, or changes to previously filed returns can impact the GST liability.

I want to adjust the shipping charges so they don't impact the sale amount. How can I do that?

To adjust the shipping charges so they don't impact the sale amount. , please folllow below steps : 
 Step 1 : Check the Your Invoice , shipping charges is appied or not . 
 Step 2: Check the if item wise shipping charges is applied on each item of the invoice 
 Step 3: Check the shipping charges bill sundry configuration
 Step 4 : Go to standard invoice configuration 
 Step 5 : Check the invoice print preview

How can I get details on my total documented numbers and returns in BUSY? I'm unable to locate this.

To get details on your total documented numbers and returns in BUSY:
 Step 1:Navigate to Display:Go to Display.
 Step 2:Select GST reports.
 Step 3:Choose GST Register:Within GST reports, select GST register.
 Step 4:View Supply Outward & Supply Inward:Look for options like Supply Outward and Supply Inward registers.
 Step 5:These reports will provide a list of all the documented numbers used for GST.
 By following these steps, you can access details on your total documented numbers and returns in BUSY

I made a sales invoice but it is not showing in the GST reports. Why is this happening?

Here's how to troubleshoot and potentially resolve it:
 Step 1: Verify the Invoice Date
 Step 2: Ensure that you have entered the correct GSTIN details for both your business and the customer in the invoice. 
 Step 3: Double-check the entry of the sales invoice to confirm that you have selected the correct GST category
 Step 4: Reconcile your sales invoice data with your GST reports
 Step 5: Confirm that the date range selected when generating the GST report

Why are my GST ledgers not getting updated automatically when I record sales and purchases in BUSY?

Here's how to troubleshoot and potentially resolve it:
 Step 1: Verify the Invoice Date
 Step 2: Ensure that you have entered the correct GSTIN details for both your business and the customer in the invoice. 
 Step 3: Double-check the entry of the sales invoice to confirm that you have selected the correct GST category
 Step 4: Reconcile your sales invoice data with your GST reports
 Step 5: Confirm that the date range selected when generating the GST report

Frequently AskedQuestions