Frequently Asked
Questions

Find Solutions to Common Issues Related to taxation - gst reports

FAQs

The voucher I created is not reflecting the correct tax amount in GST reports. What could be the reason?

Here's how to troubleshoot and potentially resolve it:
 Step 1: Verify the Invoice Date
 Step 2: Ensure that you have entered the correct GSTIN details for both your business and the customer in the invoice. Step 3: Double-check the entry of the sales invoice to confirm that you have selected the correct GST category
 Step 4: Reconcile your sales invoice data with your GST reports
 Step 5: Confirm that the date range selected when generating the GST report

How to sync gst portal with BUSY software?

To sync your GST portal with the software 
 you can follow these steps:
 Step 1: Go to administration menu then Click on Configuration option 
 Step 2: Then click on features and options
 Step 3: Now Click on gst/vat button
 Step 4: Now mention the gst portal username and click on save button to save it.
 Step 5: Your GST login successfully synced with the software
 Step 6: Make sure api access is enable on gst portal

I need the GST number to be visible in my reports after the party name. What is the procedure to link the GST number to the party name?

To check Gst number with the party name then follow the given steps:
 Step 1: Go to Display menu 
 Step 2: Click on Gst reports 
 Step 3: Then click on Gst registers
 Step 4: Then click on sale register report 
 Step 5: Then open report by specify date range and click on OK button 
 STep 6: You can review the sales report, which allows you to view the party and GSTIN number simultaneously.

I am unable to see some options or data in specific reports/screens in the software. What could be the reason for this and how can I troubleshoot?

facing an issue with a specific feature in BUSY, then pls check the below steps : 
 Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license.
 Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show.

After updating to the latest version of BUSY, my GST reports are showing discrepancies. What could be the reason for this and how can I fix it?

facing an issue with a specific feature in BUSY, then pls check the below steps : 
 Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license.
 Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show.

I am unable to view the date when the other party uploaded the documents returns on the portal. How can I check when they uploaded it?

To view the date when the other party uploaded the documents on the portal, you need to follow the below steps:
 Step 1: Go to Transactions, then select GST Misc. Utilities.
 Step 2: then select Check Party Return Filing Status for one party and select the return status for both parties and relevant information.
 Step 3: Press F2 or OK to load the report to view the date when the other party uploaded the documents on the portal.

Why is there a difference in the GST liability amount between my accounting software and GST portal? What could be the reason for this mismatch?

Here are some common reasons for this discrepancy:
 Step 1: Incorrect data entry or missing entries.
 Step 2: Invoices recorded in your accounting software and the GST portal may not align if they are for different periods.
 Step 3; Rounding variances in calculations can result in small discrepancies. Step 4: Changes in GST rates or tax regulations can affect the GST liability amount.
 Step 5:Credit notes, amendments, or changes to previously filed returns can impact the GST liability.

The total GST payable amount is not matching between accounting software and actual liability. What should I check to find the cause of mismatch?

Here are some common reasons for this discrepancy:
 Step 1: Incorrect data entry or missing entries.
 Step 2: Invoices recorded in your accounting software and the GST portal may not align if they are for different periods.
 Step 3; Rounding variances in calculations can result in small discrepancies. Step 4: Changes in GST rates or tax regulations can affect the GST liability amount.
 Step 5:Credit notes, amendments, or changes to previously filed returns can impact the GST liability.

I am facing problems with generating GST reports in BUSY. The input credit numbers are not matching with my books. What could be wrong?

Here are some common reasons for this discrepancy:
 Step 1: Incorrect data entry or missing entries.
 Step 2: Invoices recorded in your accounting software and the GST portal may not align if they are for different periods.
 Step 3; Rounding variances in calculations can result in small discrepancies. Step 4: Changes in GST rates or tax regulations can affect the GST liability amount.
 Step 5:Credit notes, amendments, or changes to previously filed returns can impact the GST liability.

What could be the reasons behind discrepancies between IGST taxable payments and ledger balance totals in my reports, and how can I address them?

Here are simple steps to understand and address issue between IGST taxable payments and ledger balance totals in your reports:
 Step 1: Review your records for mistakes like , missing entries, or incorrect amounts. Correct any errors you find.
 Step 2: Update GST voucher summary from housekeeping menu .
 Step 3 : Try to run update master balance from same menu. 
 Step 4: Regularly compare different data sources, like GSTR-1 and GSTR-3B, to find and fix issues.