Frequently Asked
Questions

Q: What is the difference between CP and Condense for GST reports in BUSY?

The main difference between CP812 and Condense for GST reports in BUSY is the paper size and layout formatting: CP812 is used for larger, continuous printing paper sizes (8.5x12 inches) and is suitable for more detailed and extensive report layouts. Condense is used to create more compact and concise reports that can fit on standard-sized pages, conserving space and making the content smaller.

Q: Under what scenarios will filters not work when applied on my GST reports?

Here are some common scenarios in which filters may not function correctly: Step 1: If you enter filter that do not match the data in your GST reports Step 2: Ensure that there are transactions or entries that meet the conditions you set. Step 3: Using multiple filters with conflicting conditions Step 4: In reports that rely on date filters, incorrect date formats

Q: Why is the company's GSTIN not appearing in the GST report when printed?

If the company GSTIN is not reflecting means GST of company in not configure in data. To update the GSTIN of company, follow these steps: Step 1: Go to administration then click on Configuration menu Step 2: Choose the features and option then select GST/VAT tab. Step 3: Now, Update the GST number in GSTIN field and save the configuration.

Q: The entry I made is not reflecting in the reports. What troubleshooting steps can I take?

If any entry is nor reflecting in reports of BUSY, you can try these troubleshooting steps: Step 1: Check that you have open the report with correct date range. Step 2: Resave that voucher and check. Step 3: Check if any voucher series selected during report generation. Step 4: Check you have not apply any filter which exclude that entry from the report.

Q: I am having issues with generating GST reports. What are the steps to troubleshoot this?

Please provide more details what error you are getting while generating GST Reports in BUSY. Further, you can try these troubleshooting steps: Step 1: Check you have entered correct date range which falls in the current financial year. Step 2: Ensure that you have select correct parameters to open the report. Step 3: Check after opening any other report if the issue resolved.

Q: My consolidated GST reports are displaying incorrect taxable values. How can I fix this issue?

Here are steps to help you fix this problem: Step 1: Ensure that all invoices and transactions have been correctly recorded. Step 2: Ensure that the correct tax rates have been assigned to your products or services. Step 3: Compare the consolidated GST report data with your , such as invoices and purchase orders. Step 4: Correct any discrepancies in your ITC claims.

Q: I made a mistake in a tax adjustment entry and need to delete it. How can I delete a tax adjustment entry in BUSY?

You can follow below steps for delete tax adjustment entries in BUSY. 1. Click on display menu and select GST reports. 2. Select GST summary and mention period. Then press F4 for all adjustment entries. 3. Open all tax adjustment entries in modify mode and delete by F8. 4. Then press again F4 and post all correct adjustment entries and save by F2.

Q: The option to mail the monthly GST report is not visible after generating the file. How can I email the report to the auditor?

To mail the monthly gst report from BUSY , you can follow the below steps: Step 1: After open the report click on Email option present on top of report Step 2: Then mention the mail ID you want to send and click on send Note: Directly sending mail option available in standard and emterprise model not in Basic

Q: I have all the purchase invoices uploaded and ITC claimed correctly in the software on a monthly basis. Despite this, why is the total claim amount for the quarter lower in the GST report than the actual amount claimed?

If the total amount of ITC claimed in the GST report of BUSY does not match the actual amount claimed on the portal, it is possible that changes were made after claiming ITC or some ITC was mistakenly missed during the claim. To address this, it is recommended to manually cross verify both the GST report and portal data to identify any discrepancies.

Q: The GST report in BUSY is not showing the breakup for each month. It is combining everything into one annual report. How can I change this to view reports by month/quarter?

To address this problem, consider the following steps: Step 1: Navigate to the Display section within the software. Step 2: Choose the specific GST report you want to generate, such as GSTR-1 for monthly sales data. Step 3: In the report settings or configuration, set the date range to Monthly. Step 4: Click on the Generate button to generate the monthly GST report.

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Dealer Complaint/Issues

What is the difference between CP and Condense for GST reports in BUSY?

The main difference between CP812 and Condense for GST reports in BUSY is the paper size and layout formatting:
 CP812 is used for larger, continuous printing paper sizes (8.5x12 inches) and is suitable for more detailed and extensive report layouts.
 Condense is used to create more compact and concise reports that can fit on standard-sized pages, conserving space and making the content smaller.

Under what scenarios will filters not work when applied on my GST reports?

Here are some common scenarios in which filters may not function correctly:
 Step 1: If you enter filter that do not match the data in your GST reports
 Step 2: Ensure that there are transactions or entries that meet the conditions you set.
 Step 3: Using multiple filters with conflicting conditions
 Step 4: In reports that rely on date filters, incorrect date formats

Why is the company's GSTIN not appearing in the GST report when printed?

If the company GSTIN is not reflecting means GST of company in not configure in data. To update the GSTIN of company, follow these steps: 
 Step 1: Go to administration then click on Configuration menu 
 Step 2: Choose the features and option then select GST/VAT tab. 
 Step 3: Now, Update the GST number in GSTIN field and save the configuration.

The entry I made is not reflecting in the reports. What troubleshooting steps can I take?

If any entry is nor reflecting in reports of BUSY, you can try these troubleshooting steps:
 Step 1: Check that you have open the report with correct date range.
 Step 2: Resave that voucher and check.
 Step 3: Check if any voucher series selected during report generation.
 Step 4: Check you have not apply any filter which exclude that entry from the report.

I am having issues with generating GST reports. What are the steps to troubleshoot this?

Please provide more details what error you are getting while generating GST Reports in BUSY. Further, you can try these troubleshooting steps:
 Step 1: Check you have entered correct date range which falls in the current financial year.
 Step 2: Ensure that you have select correct parameters to open the report.
 Step 3: Check after opening any other report if the issue resolved.

My consolidated GST reports are displaying incorrect taxable values. How can I fix this issue?

Here are steps to help you fix this problem:
 Step 1: Ensure that all invoices and transactions have been correctly recorded.
 Step 2: Ensure that the correct tax rates have been assigned to your products or services.
 Step 3: Compare the consolidated GST report data with your , such as invoices and purchase orders.
 Step 4: Correct any discrepancies in your ITC claims.

I made a mistake in a tax adjustment entry and need to delete it. How can I delete a tax adjustment entry in BUSY?

You can follow below steps for delete tax adjustment entries in BUSY.
 1. Click on display menu and select GST reports.
 2. Select GST summary and mention period. Then press F4 for all adjustment entries.
 3. Open all tax adjustment entries in modify mode and delete by F8.
 4. Then press again F4 and post all correct adjustment entries and save by F2.

The option to mail the monthly GST report is not visible after generating the file. How can I email the report to the auditor?

To mail the monthly gst report from BUSY , you can follow the below steps:
 Step 1: After open the report click on Email option present on top of report 
 Step 2: Then mention the mail ID you want to send and click on send 
 Note: Directly sending mail option available in standard and emterprise model not in Basic

I have all the purchase invoices uploaded and ITC claimed correctly in the software on a monthly basis. Despite this, why is the total claim amount for the quarter lower in the GST report than the actual amount claimed?

If the total amount of ITC claimed in the GST report of BUSY does not match the actual amount claimed on the portal, it is possible that changes were made after claiming ITC or some ITC was mistakenly missed during the claim. To address this, it is recommended to manually cross verify both the GST report and portal data to identify any discrepancies.

The GST report in BUSY is not showing the breakup for each month. It is combining everything into one annual report. How can I change this to view reports by month/quarter?

To address this problem, consider the following steps:
 Step 1: Navigate to the Display section within the software.
 Step 2: Choose the specific GST report you want to generate, such as GSTR-1 for monthly sales data.
 Step 3: In the report settings or configuration, set the date range to Monthly.
 Step 4: Click on the Generate button to generate the monthly GST report.

Frequently AskedQuestions