Frequently Asked
Questions

Q: I made an invoice with separate line items for taxable (% GST) and zero rated goods. But in the GSTR- report, the taxable value is lower than invoice amount. Why is this difference and how can I resolve it?

made an invoice with separate line items for taxable (18% GST) and zero rated goods. But in the GSTR-1 report, the taxable value is lower than invoice amount because of as per transaction taxable value is always lower than then invoice value because in taxable value GST value is not included and in invoice value GST value is inculded.

Q: I want to check the output tax amounts for CGST, SGST etc. from last year to reconcile the opening balance this year. Where can I find these breakups for the previous year?

You can check the GST Summary in BUSY to check the tax breakups and opening balances of CGST, SGST and IGST. To check it follow these steps: Step 1: Go to Display menu and click on GST Reports. Step 2: Select GST Summaries and click on GST Summary. Step 3: Enter the date range and can see the report.

Q: The total invoice value shown in the GST message is incorrect as it has not subtracted the credit note amount. What should I do to rectify this?

If the credit note value is not getting subtracted from the total invoice value in the GST Portal then check the following steps. Step 1. Ensure that you have adjusted the credit note to the corresponding sales invoice. Step 2. Ensure that the file is uploaded to the portal only after adjusting the credit note with its respective invoice.

Q: How can I ensure that any changes or updates I make in existing invoices or vouchers do not impact the previously exported data for GST filing?

If you already exported the gst data and after that you made some changes in BUSY invoices in that case only BUSY data will be changed the exported data for gst will remain same as it was before If you still want to prevent it from any discrepancy in data you can take the latest backup of your data

Q: Some transactions like purchase returns are not populating in the right sections of the GST return. Why does this happen and how can it be fixed?

Purchase returns need to be fixed in the correct GST section in BUSY because it affects the accuracy of GST reports and can lead to discrepancies in tax calculation. To see Purchase returns in righ section please make sure that you are checking GSTR 2 Return and also ensure that original voucher no. is enter in purchase return voucher.

Q: The HSN code for the same item is showing two different codes one with digits and one with digits. What should be the correct HSN code?

HSN codes are used to classify goods for customs and tax purposes. The length of an HSN code can vary, and it typically depends on the level of detail required for classification. In some cases, the HSN code can have 6 digits, while in others, it can be extended to 8, 10, or 12 digits for more precise classification.

Q: The total invoice value is not calculating properly. What could be the reason and solution for this?

If the credit note value is not getting subtracted from the total invoice value in the GST Portal then check the following steps. Step 1. Ensure that you have adjusted the credit note to the corresponding sales invoice. Step 2. Ensure that the file is uploaded to the portal only after adjusting the credit note with its respective invoice.

Q: I have raised debit notes/purchase returns in BUSY. How will these be reflected in my GST returns?

here's how these transactions will be reflected in your GST , returns in simple steps : Step 1: Create Debit Notes or Record Purchase Returns from transaction menu . Step 2: Select proper GST Nature while entering the transaction . Step 3: Prepare Your GSTR-1 . Step 4: Ensure that you correctly account for ITC in your GST returns

Q: Why does the export not work when I try it in Excel ? What can I do?

If you face error during the Export from BUSY then you can repair your excel from control panel in your system and then restart your system and then exprot GST Reports.If issue persist then need to make sure that Excel and BUSY has installed in same drive.If still issue persist then you can reinstall your excel with heigher Version,

Q: What steps should I take to ensure correct mapping of tax types to accounts in BUSY?

To ensure the correct mapping of tax types to accounts in BUSY, follow these steps: Follow Below Steps: Step 1: Click on Administration Step 2: then Master Step 3: then Account Step 4: Modify(Select that account master) Step 5: change the group as Duties and taxes. Step 6: Set the Tax Type as per master requirement and save .

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I made an invoice with separate line items for taxable (% GST) and zero rated goods. But in the GSTR- report, the taxable value is lower than invoice amount. Why is this difference and how can I resolve it?

made an invoice with separate line items for taxable (18% GST) and zero rated goods. But in the GSTR-1 report, the taxable value is lower than invoice amount because of as per transaction taxable value is always lower than then invoice value because in taxable value GST value is not included and in invoice value GST value is inculded.

I want to check the output tax amounts for CGST, SGST etc. from last year to reconcile the opening balance this year. Where can I find these breakups for the previous year?

You can check the GST Summary in BUSY to check the tax breakups and opening balances of CGST, SGST and IGST. To check it follow these steps:
 Step 1: Go to Display menu and click on GST Reports.
 Step 2: Select GST Summaries and click on GST Summary.
 Step 3: Enter the date range and can see the report.

The total invoice value shown in the GST message is incorrect as it has not subtracted the credit note amount. What should I do to rectify this?

If the credit note value is not getting subtracted from the total invoice value in the GST Portal then check the following steps.
 Step 1. Ensure that you have adjusted the credit note to the corresponding sales invoice.
 Step 2. Ensure that the file is uploaded to the portal only after adjusting the credit note with its respective invoice.

How can I ensure that any changes or updates I make in existing invoices or vouchers do not impact the previously exported data for GST filing?

If you already exported the gst data and after that you made some changes in BUSY invoices in that case only BUSY data will be changed the exported data for gst will remain same as it was before
 If you still want to prevent it from any discrepancy in data you can take the latest backup of your data

Some transactions like purchase returns are not populating in the right sections of the GST return. Why does this happen and how can it be fixed?

Purchase returns need to be fixed in the correct GST section in BUSY because it affects the accuracy of GST reports and can lead to discrepancies in tax calculation. To see Purchase returns in righ section please make sure that you are checking GSTR 2 Return and also ensure that original voucher no. is enter in purchase return voucher.

The HSN code for the same item is showing two different codes one with digits and one with digits. What should be the correct HSN code?

HSN codes are used to classify goods for customs and tax purposes. The length of an HSN code can vary, and it typically depends on the level of detail required for classification. In some cases, the HSN code can have 6 digits, while in others, it can be extended to 8, 10, or 12 digits for more precise classification.

The total invoice value is not calculating properly. What could be the reason and solution for this?

If the credit note value is not getting subtracted from the total invoice value in the GST Portal then check the following steps.
 Step 1. Ensure that you have adjusted the credit note to the corresponding sales invoice.
 Step 2. Ensure that the file is uploaded to the portal only after adjusting the credit note with its respective invoice.

I have raised debit notes/purchase returns in BUSY. How will these be reflected in my GST returns?

here's how these transactions will be reflected in your GST , returns in simple steps :
 Step 1: Create Debit Notes or Record Purchase Returns from transaction menu .
 Step 2: Select proper GST Nature while entering the transaction .
 Step 3: Prepare Your GSTR-1 .
 Step 4: Ensure that you correctly account for ITC in your GST returns

Why does the export not work when I try it in Excel ? What can I do?

If you face error during the Export from BUSY then you can repair your excel from control panel in your system and then restart your system and then exprot GST Reports.If issue persist then need to make sure that Excel and BUSY has installed in same drive.If still issue persist then you can reinstall your excel with heigher Version,

What steps should I take to ensure correct mapping of tax types to accounts in BUSY?

To ensure the correct mapping of tax types to accounts in BUSY, follow these steps:
 Follow Below Steps:
 Step 1: Click on Administration Step 2: then Master Step 3: then Account Step 4: Modify(Select that account master) Step 5: change the group as Duties and taxes. Step 6: Set the Tax Type as per master requirement and save .

Frequently AskedQuestions