Frequently Asked Questions

Q: I sold the same product to a customer multiple times but I'm unable to see the total quantity sold to that customer. Why don't I see the consolidated quantity for each customer?

see the consolidated quantity for each customer , please follow steps : Step 1: Go to Display menu . Step 2 : Select Sales Analysis . Step 3 : Select option Party wise Step 4; click on Standard date /Voucehr wise option Step 5 : click on okay and open the report.

Q: How are debit notes and credit notes reflected in BUSY for GST reporting? What sections of GSTR should they come under?How do I add a new customer in BUSY?

To reflect debit credit note in GST report,do: Step 1 : Create debit credit note entry Step 2 : Link with original invoice Step 3 : Update the relevant section To add new customer in BUSY, go to: Step 1 : CLick on administration Step 2 : Masters Step 3 : Account Step 4 : Add

Q: I need to send the monthly GST report to the auditor. However, when I try to open the file, the process does not open. How can I resolve this?

To send gst file to auditors, follow the below steps: Step 1: Go to display then select gst reports Step 2: Select GSTR option as per your requirement and mention date range and open report. Step 3: Then export the report in excel Step 4: Now send the exported file to auditor

Q: I need to export reports from BUSY in a specific format but am unable to find options for format selection. How can I choose formats while exporting reports?

If you need to choose a specific format while exporting reports in BUSY: Specify the report and format you're looking for. Based on your query, the right solution can be provided. Further BUSY has a default format called the standard format. You can configure your own reports in BUSY for customization.

Q: I am trying to send my GST files to the auditor by email but am unable to. What steps do I need to follow to send these files?

To send gst file to auditors, follow the below steps: Step 1: Go to display then select gst reports Step 2: Select GSTR option as per your requirement and mention date range and open report. Step 3: Then export the report in excel Step 4: Now send the exported file to auditor

Q: I made no changes but suddenly noticed problems in my GST reports starting from a particular date. What might cause such an issue and how can I troubleshoot?

There could be various reasons for sudden issues in GST reports starting from a particular date, such as Step 1 : Incorrect data entry Step 2 : Software glitches Step 3 : Or connectivity issues. Step 4: To troubleshoot these issues, one can try checking the data entered, restarting the software, or checking the internet connection.

Q: I am not able to add POS (place of supply) details in the GST charged to customers from other states. How can I do this?

Here are the steps to do this: Step 1: Create a New Transaction. Step 2: Enter Transaction Details. Step 3: Access the Transport Details Window. Step 4: In the transport details window, you will find an option to specify the Place of Supply. Step 5: Complete the Transaction. Step 6: Save or Generate the Invoice.

Q: I want the CGST values to be consolidated into one column in my GST report. Currently they are split into multiple columns based on the tax rate. What should I do to consolidate them?

To see consolidated CGST Amount You can follow some steps: Step 1: Go to Display and then click on GST Reports. Step 2: Now click on GST Summaries and click on GST Summary. Step 3: Now specify the Time period and check Report. In this report you can check whole amount of CGST,SGST and IGST

Q: The totals are different when I check sales amounts in long range versus short range. Why does this happen and how can I identify the cause?

To identify and fix the issue of sales amounts differing in long-range vs. short-range reports in BUSY, you need to check each voucher in the short-range to find out which bill is causing the mismatch. Once identified, you can make the necessary adjustments to ensure the sales amounts match in both long-range and short-range reports.

Q: Why are my GST values showing in separate columns based on tax rate instead of a consolidated single column? How can I change this default view?

To see consolidated GST Amount You can follow some steps: Step 1: Go to Display and then click on GST Reports. Step 2: Now click on GST Summaries and click on GST Summary. Step 3: Now specify the Time period and check Report. In this report you can check whole amount of CGST,SGST and IGST

Solutions to common issues related to Taxation — Gst Reports.

Support

Step-by-step Answers

I sold the same product to a customer multiple times but I'm unable to see the total quantity sold to that customer. Why don't I see the consolidated quantity for each customer?

see the consolidated quantity for each customer , please follow steps : 
 Step 1: Go to Display menu . 
 Step 2 : Select Sales Analysis . 
 Step 3 : Select option Party wise 
 Step 4; click on Standard date /Voucehr wise option
 Step 5 : click on okay and open the report.

How are debit notes and credit notes reflected in BUSY for GST reporting? What sections of GSTR should they come under?How do I add a new customer in BUSY?

To reflect debit credit note in GST report,do:
 Step 1 : Create debit credit note entry
 Step 2 : Link with original invoice
 Step 3 : Update the relevant section
 To add new customer in BUSY, go to:
 Step 1 : CLick on administration
 Step 2 : Masters
 Step 3 : Account
 Step 4 : Add

I need to send the monthly GST report to the auditor. However, when I try to open the file, the process does not open. How can I resolve this?

To send gst file to auditors, follow the below steps:
 Step 1: Go to display then select gst reports 
 Step 2: Select GSTR option as per your requirement and mention date range and open report. 
 Step 3: Then export the report in excel 
 Step 4: Now send the exported file to auditor

I need to export reports from BUSY in a specific format but am unable to find options for format selection. How can I choose formats while exporting reports?

If you need to choose a specific format while exporting reports in BUSY: 
 Specify the report and format you're looking for. 
 Based on your query, the right solution can be provided. 
 Further BUSY has a default format called the standard format. 
 You can configure your own reports in BUSY for customization.

I am trying to send my GST files to the auditor by email but am unable to. What steps do I need to follow to send these files?

To send gst file to auditors, follow the below steps:
 Step 1: Go to display then select gst reports 
 Step 2: Select GSTR option as per your requirement and mention date range and open report. 
 Step 3: Then export the report in excel 
 Step 4: Now send the exported file to auditor

I made no changes but suddenly noticed problems in my GST reports starting from a particular date. What might cause such an issue and how can I troubleshoot?

There could be various reasons for sudden issues in GST reports starting from a particular date, such as
 Step 1 : Incorrect data entry
 Step 2 : Software glitches
 Step 3 : Or connectivity issues.
 Step 4: To troubleshoot these issues, one can try checking the data entered, restarting the software, or checking the internet connection.

I am not able to add POS (place of supply) details in the GST charged to customers from other states. How can I do this?

Here are the steps to do this:
 Step 1: Create a New Transaction. 
 Step 2: Enter Transaction Details.
 Step 3: Access the Transport Details Window.
 Step 4: In the transport details window, you will find an option to specify the Place of Supply.
 Step 5: Complete the Transaction.
 Step 6: Save or Generate the Invoice.

I want the CGST values to be consolidated into one column in my GST report. Currently they are split into multiple columns based on the tax rate. What should I do to consolidate them?

To see consolidated CGST Amount You can follow some steps:
 Step 1: Go to Display and then click on GST Reports.
 Step 2: Now click on GST Summaries and click on GST Summary.
 Step 3: Now specify the Time period and check Report.
 In this report you can check whole amount of CGST,SGST and IGST

The totals are different when I check sales amounts in long range versus short range. Why does this happen and how can I identify the cause?

To identify and fix the issue of sales amounts differing in long-range vs. short-range reports in BUSY, you need to check each voucher in the short-range to find out which bill is causing the mismatch. Once identified, you can make the necessary adjustments to ensure the sales amounts match in both long-range and short-range reports.

Why are my GST values showing in separate columns based on tax rate instead of a consolidated single column? How can I change this default view?

To see consolidated GST Amount You can follow some steps:
 Step 1: Go to Display and then click on GST Reports.
 Step 2: Now click on GST Summaries and click on GST Summary.
 Step 3: Now specify the Time period and check Report.
 In this report you can check whole amount of CGST,SGST and IGST

Trusted by Industry Leaders

Ready to scale your
business?

Join 6,00,000+ growing businesses who trust Busy for their financial management. Experience the power of professional accounting in the palm of your hand.

Start Free Trial

No Credit Card Required