Frequently Asked
Questions

Q: I sold the same product to a customer multiple times but I'm unable to see the total quantity sold to that customer. Why don't I see the consolidated quantity for each customer?

see the consolidated quantity for each customer , please follow steps : Step 1: Go to Display menu . Step 2 : Select Sales Analysis . Step 3 : Select option Party wise Step 4; click on Standard date /Voucehr wise option Step 5 : click on okay and open the report.

Q: How are debit notes and credit notes reflected in BUSY for GST reporting? What sections of GSTR should they come under?How do I add a new customer in BUSY?

To reflect debit credit note in GST report,do: Step 1 : Create debit credit note entry Step 2 : Link with original invoice Step 3 : Update the relevant section To add new customer in BUSY, go to: Step 1 : CLick on administration Step 2 : Masters Step 3 : Account Step 4 : Add

Q: I need to send the monthly GST report to the auditor. However, when I try to open the file, the process does not open. How can I resolve this?

To send gst file to auditors, follow the below steps: Step 1: Go to display then select gst reports Step 2: Select GSTR option as per your requirement and mention date range and open report. Step 3: Then export the report in excel Step 4: Now send the exported file to auditor

Q: I need to export reports from BUSY in a specific format but am unable to find options for format selection. How can I choose formats while exporting reports?

If you need to choose a specific format while exporting reports in BUSY: Specify the report and format you're looking for. Based on your query, the right solution can be provided. Further BUSY has a default format called the standard format. You can configure your own reports in BUSY for customization.

Q: I am trying to send my GST files to the auditor by email but am unable to. What steps do I need to follow to send these files?

To send gst file to auditors, follow the below steps: Step 1: Go to display then select gst reports Step 2: Select GSTR option as per your requirement and mention date range and open report. Step 3: Then export the report in excel Step 4: Now send the exported file to auditor

Q: I made no changes but suddenly noticed problems in my GST reports starting from a particular date. What might cause such an issue and how can I troubleshoot?

There could be various reasons for sudden issues in GST reports starting from a particular date, such as Step 1 : Incorrect data entry Step 2 : Software glitches Step 3 : Or connectivity issues. Step 4: To troubleshoot these issues, one can try checking the data entered, restarting the software, or checking the internet connection.

Q: I am not able to add POS (place of supply) details in the GST charged to customers from other states. How can I do this?

Here are the steps to do this: Step 1: Create a New Transaction. Step 2: Enter Transaction Details. Step 3: Access the Transport Details Window. Step 4: In the transport details window, you will find an option to specify the Place of Supply. Step 5: Complete the Transaction. Step 6: Save or Generate the Invoice.

Q: I want the CGST values to be consolidated into one column in my GST report. Currently they are split into multiple columns based on the tax rate. What should I do to consolidate them?

To see consolidated CGST Amount You can follow some steps: Step 1: Go to Display and then click on GST Reports. Step 2: Now click on GST Summaries and click on GST Summary. Step 3: Now specify the Time period and check Report. In this report you can check whole amount of CGST,SGST and IGST

Q: The totals are different when I check sales amounts in long range versus short range. Why does this happen and how can I identify the cause?

To identify and fix the issue of sales amounts differing in long-range vs. short-range reports in BUSY, you need to check each voucher in the short-range to find out which bill is causing the mismatch. Once identified, you can make the necessary adjustments to ensure the sales amounts match in both long-range and short-range reports.

Q: Why are my GST values showing in separate columns based on tax rate instead of a consolidated single column? How can I change this default view?

To see consolidated GST Amount You can follow some steps: Step 1: Go to Display and then click on GST Reports. Step 2: Now click on GST Summaries and click on GST Summary. Step 3: Now specify the Time period and check Report. In this report you can check whole amount of CGST,SGST and IGST

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I sold the same product to a customer multiple times but I'm unable to see the total quantity sold to that customer. Why don't I see the consolidated quantity for each customer?

see the consolidated quantity for each customer , please follow steps : 
 Step 1: Go to Display menu . 
 Step 2 : Select Sales Analysis . 
 Step 3 : Select option Party wise 
 Step 4; click on Standard date /Voucehr wise option
 Step 5 : click on okay and open the report.

How are debit notes and credit notes reflected in BUSY for GST reporting? What sections of GSTR should they come under?How do I add a new customer in BUSY?

To reflect debit credit note in GST report,do:
 Step 1 : Create debit credit note entry
 Step 2 : Link with original invoice
 Step 3 : Update the relevant section
 To add new customer in BUSY, go to:
 Step 1 : CLick on administration
 Step 2 : Masters
 Step 3 : Account
 Step 4 : Add

I need to send the monthly GST report to the auditor. However, when I try to open the file, the process does not open. How can I resolve this?

To send gst file to auditors, follow the below steps:
 Step 1: Go to display then select gst reports 
 Step 2: Select GSTR option as per your requirement and mention date range and open report. 
 Step 3: Then export the report in excel 
 Step 4: Now send the exported file to auditor

I need to export reports from BUSY in a specific format but am unable to find options for format selection. How can I choose formats while exporting reports?

If you need to choose a specific format while exporting reports in BUSY: 
 Specify the report and format you're looking for. 
 Based on your query, the right solution can be provided. 
 Further BUSY has a default format called the standard format. 
 You can configure your own reports in BUSY for customization.

I am trying to send my GST files to the auditor by email but am unable to. What steps do I need to follow to send these files?

To send gst file to auditors, follow the below steps:
 Step 1: Go to display then select gst reports 
 Step 2: Select GSTR option as per your requirement and mention date range and open report. 
 Step 3: Then export the report in excel 
 Step 4: Now send the exported file to auditor

I made no changes but suddenly noticed problems in my GST reports starting from a particular date. What might cause such an issue and how can I troubleshoot?

There could be various reasons for sudden issues in GST reports starting from a particular date, such as
 Step 1 : Incorrect data entry
 Step 2 : Software glitches
 Step 3 : Or connectivity issues.
 Step 4: To troubleshoot these issues, one can try checking the data entered, restarting the software, or checking the internet connection.

I am not able to add POS (place of supply) details in the GST charged to customers from other states. How can I do this?

Here are the steps to do this:
 Step 1: Create a New Transaction. 
 Step 2: Enter Transaction Details.
 Step 3: Access the Transport Details Window.
 Step 4: In the transport details window, you will find an option to specify the Place of Supply.
 Step 5: Complete the Transaction.
 Step 6: Save or Generate the Invoice.

I want the CGST values to be consolidated into one column in my GST report. Currently they are split into multiple columns based on the tax rate. What should I do to consolidate them?

To see consolidated CGST Amount You can follow some steps:
 Step 1: Go to Display and then click on GST Reports.
 Step 2: Now click on GST Summaries and click on GST Summary.
 Step 3: Now specify the Time period and check Report.
 In this report you can check whole amount of CGST,SGST and IGST

The totals are different when I check sales amounts in long range versus short range. Why does this happen and how can I identify the cause?

To identify and fix the issue of sales amounts differing in long-range vs. short-range reports in BUSY, you need to check each voucher in the short-range to find out which bill is causing the mismatch. Once identified, you can make the necessary adjustments to ensure the sales amounts match in both long-range and short-range reports.

Why are my GST values showing in separate columns based on tax rate instead of a consolidated single column? How can I change this default view?

To see consolidated GST Amount You can follow some steps:
 Step 1: Go to Display and then click on GST Reports.
 Step 2: Now click on GST Summaries and click on GST Summary.
 Step 3: Now specify the Time period and check Report.
 In this report you can check whole amount of CGST,SGST and IGST

Frequently AskedQuestions