Frequently Asked
Questions

Q: Downloads from the portal are taking very long in BUSY. Is there a way to speed up or troubleshoot the download?

To speed up or troubleshoot downloads from the BUSY portal, customers can try checking their internet connection, updating their software release, and ensuring they are using the correct Excel version (2007 or higher). They can also try clearing their browser cache and cookies, and disabling any browser extensions that may be interfering with the download.

Q: Some of my GST amounts are showing as DHT (Deferred tax?). Why is this happening, and how can I resolve it?

If some of your GST amounts are showing as DHT (Deferred Tax) in your accountingfinancial statements, it may indicate that deferred tax accounting is being applied to certain transactions or accounts. Deferred tax is used to account for temporary differences between accounting and tax rules, and it can result in deferred tax assets or liabilities.

Q: What should I do if my data is not being accepted when I try to upload it to the portal?

If your data is not being accepted when you try to upload it to the portal, you should try troubleshooting by Step 1 : Refreshing the portal Step 2 : Checking for any errors Step 3 : Formatting issues in your data Step 4 : Ensuring that you are following the correct upload process.

Q: The software is showing incorrect tax amounts for certain products only. What could be the reason for inconsistent tax calculation?

Here are steps you can take to recalculate the totals and resolve the issue: Step 1: Double-check the data that has been entered for both B2B and B2C transactions. Step 2: Run update voucher GST summary from housekeeping menu . step 3: Reconcile Transactions Step 4: Cross-Check with Accounting or Sales / purchase transanctions.

Q: I made my quarterly GST payment but it is not reflecting correctly in my balance sheet. What should I do?

If quarterly GST payment is not reflecting correctly in your balance sheet, you can check the following: 1. Check the group of assigned GST liability account ledger. 2. Check that the payment is assigned to the correct GST liability account. 3. Check that you have entered the payment transaction correctly in your journal voucher.

Q: I want the CGST values to be consolidated into one column in my GST report. Currently they are split into multiple columns based on the tax rate. What should I do to consolidate them?

To see consolidated CGST Amount You can follow some steps: Step 1: Go to Display and then click on GST Reports. Step 2: Now click on GST Summaries and click on GST Summary. Step 3: Now specify the Time period and check Report. In this report you can check whole amount of CGST,SGST and IGST

Q: The totals are different when I check sales amounts in long range versus short range. Why does this happen and how can I identify the cause?

To identify and fix the issue of sales amounts differing in long-range vs. short-range reports in BUSY, you need to check each voucher in the short-range to find out which bill is causing the mismatch. Once identified, you can make the necessary adjustments to ensure the sales amounts match in both long-range and short-range reports.

Q: Why are my GST values showing in separate columns based on tax rate instead of a consolidated single column? How can I change this default view?

To see consolidated GST Amount You can follow some steps: Step 1: Go to Display and then click on GST Reports. Step 2: Now click on GST Summaries and click on GST Summary. Step 3: Now specify the Time period and check Report. In this report you can check whole amount of CGST,SGST and IGST

Q: What is the formula to calculate GST amount if I have the total invoice value including GST?

If you have total invoice value including GST then you can use GST type as Taxinclusive. Available in all invoice type GST type as taxinclusive. Formula for calculation:- GST Amount = GST Inclusive Price * GST Rate /(100 + GST Rate Percentage) Original Cost = GST Inclusive Price * 100/(100 + GST Rate Percentage)

Find Solutions to Common Issues Related to taxation - gst reports

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Some of my customer and account details are showing incorrectly in BUSY reports. How can I fix or update the details?

customer and account details are showing incorrectly in BUSY reports. to fix or update the details follow these steps 
 1. go to the administration option 
 2. then click on account and modiy
 3. then select account which is want to modify 
 4. make all relevant changes in master then save it .

Downloads from the portal are taking very long in BUSY. Is there a way to speed up or troubleshoot the download?

To speed up or troubleshoot downloads from the BUSY portal, customers can try checking their internet connection, updating their software release, and ensuring they are using the correct Excel version (2007 or higher). They can also try clearing their browser cache and cookies, and disabling any browser extensions that may be interfering with the download.

Some of my GST amounts are showing as DHT (Deferred tax?). Why is this happening, and how can I resolve it?

If some of your GST amounts are showing as DHT (Deferred Tax) in your accountingfinancial statements, it may indicate that deferred tax accounting is being applied to certain transactions or accounts. Deferred tax is used to account for temporary differences between accounting and tax rules, and it can result in deferred tax assets or liabilities.

What should I do if my data is not being accepted when I try to upload it to the portal?

If your data is not being accepted when you try to upload it to the portal, you should try troubleshooting by
 Step 1 : Refreshing the portal
 Step 2 : Checking for any errors 
 Step 3 : Formatting issues in your data
 Step 4 : Ensuring that you are following the correct upload process.

The software is showing incorrect tax amounts for certain products only. What could be the reason for inconsistent tax calculation?

Here are steps you can take to recalculate the totals and resolve the issue:
 Step 1: Double-check the data that has been entered for both B2B and B2C transactions. 
 Step 2: Run update voucher GST summary from housekeeping menu .
 step 3: Reconcile Transactions
 Step 4: Cross-Check with Accounting or Sales / purchase transanctions.

I made my quarterly GST payment but it is not reflecting correctly in my balance sheet. What should I do?

If quarterly GST payment is not reflecting correctly in your balance sheet, you can check the following:
 1. Check the group of assigned GST liability account ledger.
 2. Check that the payment is assigned to the correct GST liability account.
 3. Check that you have entered the payment transaction correctly in your journal voucher.

I want the CGST values to be consolidated into one column in my GST report. Currently they are split into multiple columns based on the tax rate. What should I do to consolidate them?

To see consolidated CGST Amount You can follow some steps:
 Step 1: Go to Display and then click on GST Reports.
 Step 2: Now click on GST Summaries and click on GST Summary.
 Step 3: Now specify the Time period and check Report.
 In this report you can check whole amount of CGST,SGST and IGST

The totals are different when I check sales amounts in long range versus short range. Why does this happen and how can I identify the cause?

To identify and fix the issue of sales amounts differing in long-range vs. short-range reports in BUSY, you need to check each voucher in the short-range to find out which bill is causing the mismatch. Once identified, you can make the necessary adjustments to ensure the sales amounts match in both long-range and short-range reports.

Why are my GST values showing in separate columns based on tax rate instead of a consolidated single column? How can I change this default view?

To see consolidated GST Amount You can follow some steps:
 Step 1: Go to Display and then click on GST Reports.
 Step 2: Now click on GST Summaries and click on GST Summary.
 Step 3: Now specify the Time period and check Report.
 In this report you can check whole amount of CGST,SGST and IGST

What is the formula to calculate GST amount if I have the total invoice value including GST?

If you have total invoice value including GST then you can use GST type as Taxinclusive. Available in all invoice type GST type as taxinclusive. 
 Formula for calculation:- GST Amount = GST Inclusive Price * GST Rate /(100 + GST Rate Percentage) Original Cost = GST Inclusive Price * 100/(100 + GST Rate Percentage)

Frequently AskedQuestions