Frequently Asked
Questions

Q: The invoices I tried to submit did not have an IRN or acknowledgement number generated. Does this mean they were not successfully generated?

If the IRN or acknowledgment number is not visible in the transport window of a voucher, it means that the e invoice might not have been generated successfully. In such cases, you can proceed by regenerating the e invoice directly from BUSY.

Q: I am trying to view my previous year's GST reports but they are not accessible now. What should I do to restore access?

If you are not able to view the GST reports then make sure you have proper user rights to view the report. If you want to restore then restore your data backup and check if you are able to view the report.

Q: I want to edit the GST details like GST Nature and GST% for already recorded bills in BUSY. How can I do this?

For Modifying GST Details like GST Nature or GST Tax rate in already entered voucher you need to open voucher and then open the registered expense window in which you can edit GST Nature and GST Tax rate and then resave voucher.

Q: The return frequency options in BUSY under GST and VAT are not showing all the options. It is only showing Default, Monthly, and Quarterly. How can I add more return frequency options?

To add return frequency options in BUSY under GST and VAT, go to Administration, then Configuration, Feature and Options, and select GST and VAT. Under Return Filing Frequency, choose the desired options such as default, monthly, or quarterly. Save the changes.

Q: I made changes to prior period ITC amounts. How can I ensure these changes are carried forward correctly to the current period reports?

To verify the ITC change carried forward correctly to the current period reports, you need to go to display menu option then gst report and then selec the gst summary and check in opening ITC option to verify the ITC amount.

Q: I am unable to see the ITC tagging even after checking 'yes'. What should I do?

If the ITC is not showing correct even the pick relevant ITC option is Y while opening the report, then you need to check again Monthly ITC Tagging report and double check each invoice is tagged properly in correct return period.

Q: How can I verify if a specific voucher or transaction is reflecting correctly in BUSY?

check vouchers/entries for a month in BUSY, please follow steps : Step 1: Go to display menu Step 2: Select Account Books Step 3 : click on Daybook option Step 4: Specify the date range and view the report

Q: I see incomplete or junk vouchers in my company data. How can I fix these?

If you have incomplete or junk vouchers in your company data in BUSYHere's how to address this issue: Step 1: In the software, go to the HouseKeeping menu. Step 2: Look for the Check Junk Characters and Check Incomplete Vouchers option

Q: How do I track different GST codes like SGST, CGST etc. in the software?

BUSY has various report options to track CGST and SGST amounts. Some of the reports are: GST Summary, Sale / Purchase Registers, Supply Inward / Supply Outward Registers, etc. These reports are available under the Display menu and then GST Reports.

Q: Do I need to do monthly or quarterly accounting in BUSY Accounting Software?

It depends on your GST filing frequency. If you file GST returns monthly, then you need to do monthly accounting in BUSY Accounting Software. If you file GST returns quarterly, then you need to do quarterly accounting in BUSY Accounting Software.

Find Solutions to Common Issues Related to taxation - gst reports

Taxation (GST/VAT/TDS/TCS/RCM)

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Errors (RTE/Ransome), Feedbacks and Bugs

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License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

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Implementation

Dealer Complaint/Issues

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Dealer Complaint/Issues

The invoices I tried to submit did not have an IRN or acknowledgement number generated. Does this mean they were not successfully generated?

If the IRN or acknowledgment number is not visible in the transport window of a voucher, it means that the e invoice might not have been generated successfully. In such cases, you can proceed by regenerating the e invoice directly from BUSY.

I am trying to view my previous year's GST reports but they are not accessible now. What should I do to restore access?

If you are not able to view the GST reports then make sure you have proper user rights to view the report. If you want to restore then restore your data backup and check if you are able to view the report.

I want to edit the GST details like GST Nature and GST% for already recorded bills in BUSY. How can I do this?

For Modifying GST Details like GST Nature or GST Tax rate in already entered voucher you need to open voucher and then open the registered expense window in which you can edit GST Nature and GST Tax rate and then resave voucher.

The return frequency options in BUSY under GST and VAT are not showing all the options. It is only showing Default, Monthly, and Quarterly. How can I add more return frequency options?

To add return frequency options in BUSY under GST and VAT, go to Administration, then Configuration, Feature and Options, and select GST and VAT. Under Return Filing Frequency, choose the desired options such as default, monthly, or quarterly. Save the changes.

I made changes to prior period ITC amounts. How can I ensure these changes are carried forward correctly to the current period reports?

To verify the ITC change carried forward correctly to the current period reports, you need to go to display menu option then gst report and then selec the gst summary and check in opening ITC option to verify the ITC amount.

I am unable to see the ITC tagging even after checking 'yes'. What should I do?

If the ITC is not showing correct even the pick relevant ITC option is Y while opening the report, then you need to check again Monthly ITC Tagging report and double check each invoice is tagged properly in correct return period.

How can I verify if a specific voucher or transaction is reflecting correctly in BUSY?

check vouchers/entries for a month in BUSY, please follow steps :
 Step 1: Go to display menu 
 Step 2: Select Account Books 
 Step 3 : click on Daybook option
 Step 4: Specify the date range and view the report

I see incomplete or junk vouchers in my company data. How can I fix these?

If you have incomplete or junk vouchers in your company data in BUSYHere's how to address this issue:
 Step 1: In the software, go to the HouseKeeping menu.
 Step 2: Look for the Check Junk Characters and Check Incomplete Vouchers option

How do I track different GST codes like SGST, CGST etc. in the software?

BUSY has various report options to track CGST and SGST amounts. Some of the reports are:
 GST Summary, Sale / Purchase Registers, Supply Inward / Supply Outward Registers, etc. These reports are available under the Display menu and then GST Reports.

Do I need to do monthly or quarterly accounting in BUSY Accounting Software?

It depends on your GST filing frequency. If you file GST returns monthly, then you need to do monthly accounting in BUSY Accounting Software. If you file GST returns quarterly, then you need to do quarterly accounting in BUSY Accounting Software.

Frequently AskedQuestions