Frequently Asked
Questions

Q: What does enable cess mean while setting up GST?

In BUSY accounting software, cess is a tyope of tax that is applicable in some categories so if it is required in your company you can enable cess .

Q: How to get detailed GST reports from BUSY

BUSY provides you with various options to view and manage your GST data. Some of these options under the Display tab are: GST Summary, GST Registers, GST Returns, etc.

Q: I am unable to see the GST breakup (IGST, CGST, etc) in the GST summary report for some vouchers like debit notes. What could be the reason for this?

If some entries of debit note showing in Igst instead of cgst or sgst so do check first entry recorded and then check entered Tax account ledger tax type.

Q: When I try to download GST reports for a time period, it does not allow me to select any dates. The date fields are disabled. What should I do?

If you are unable to selet data, check: Step 1 : User rights Step 2 : CHeck date range Step 3 : Clear cache Step 4 : Update software

Q: Why am I unable to view the item-wise breakup and filters in some of the reports in BUSY? How can I customize or modify the reports?

To modify filters in BUSY reports and view detailed item-wise breakup, you can select the desired date range and filter by using f7 key options from the report settings.

Q: I made a purchase return voucher but the output GST is not getting reflected. What should I do to ensure the output GST is captured properly?

Purchase or purchase return only enter input tax ledgers as it shows in gstr2a or gstr2b , output is sales related tax ledger which is showing in gstr1 return.

Q: I want to take my import claims in a different month than when the actual import happened. How can I do this in BUSY?

To import claim in different month when actual happened, check: Step 1 : Check import transactions Step 2 : Amend GST return Step 3 : Edit the ITC entry

Q: In which cases would regenerating dual vouchers be required to fix issues with totals or amounts not matching correctly in reports or returns?

You can run regenerate Dual voucher while you made same changes in Bill sundry master,sale type,account master etc and to get effect in voucher entry you use this utility.

Q: The phone call follow up option is missing in my current Basic version. What do I need to do to get this feature?

Please contact your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Q: I have already claimed certain GST vouchers but they are still showing as pending in the software. Why is this happening and how can I resolve it?

The claimed GST vouchers are still pending in BUSY because they have not been tagged for ITC yet. Once they are tagged, the pending status will be resolved.

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What does enable cess mean while setting up GST?

In BUSY accounting software, cess is a tyope of tax that is applicable in some categories so if it is required in your company you can enable cess .

How to get detailed GST reports from BUSY

BUSY provides you with various options to view and manage your GST data. Some of these options under the Display tab are: GST Summary, GST Registers, GST Returns, etc.

I am unable to see the GST breakup (IGST, CGST, etc) in the GST summary report for some vouchers like debit notes. What could be the reason for this?

If some entries of debit note showing in Igst instead of cgst or sgst so do check first entry recorded and then check entered Tax account ledger tax type.

When I try to download GST reports for a time period, it does not allow me to select any dates. The date fields are disabled. What should I do?

If you are unable to selet data, check:
 Step 1 : User rights
 Step 2 : CHeck date range
 Step 3 : Clear cache
 Step 4 : Update software

Why am I unable to view the item-wise breakup and filters in some of the reports in BUSY? How can I customize or modify the reports?

To modify filters in BUSY reports and view detailed item-wise breakup, you can select the desired date range and filter by using f7 key options from the report settings.

I made a purchase return voucher but the output GST is not getting reflected. What should I do to ensure the output GST is captured properly?

Purchase or purchase return only enter input tax ledgers as it shows in gstr2a or gstr2b , output is sales related tax ledger which is showing in gstr1 return.

I want to take my import claims in a different month than when the actual import happened. How can I do this in BUSY?

To import claim in different month when actual happened, check:
 Step 1 : Check import transactions
 Step 2 : Amend GST return
 Step 3 : Edit the ITC entry

In which cases would regenerating dual vouchers be required to fix issues with totals or amounts not matching correctly in reports or returns?

You can run regenerate Dual voucher while you made same changes in Bill sundry master,sale type,account master etc and to get effect in voucher entry you use this utility.

The phone call follow up option is missing in my current Basic version. What do I need to do to get this feature?

Please contact your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

I have already claimed certain GST vouchers but they are still showing as pending in the software. Why is this happening and how can I resolve it?

The claimed GST vouchers are still pending in BUSY because they have not been tagged for ITC yet. Once they are tagged, the pending status will be resolved.

Frequently AskedQuestions