Frequently Asked
Questions

Q: How do I record debit/credit notes with revised GST in BUSY?

BUSY, you need to correctly record and report these credit notes. Here's a step-by-step guide to ensure their proper reflection: Step 1: Create Credit Notes from transaction menu Step 2 : Assign the appropriate tax rates to credit notes, especially if they involve GST. Step 3 : Navigate to the Display section, and look for the GST Returns - GSTR-1 report. Step 4 : Report based on the relevant tax period (usually a month or a quarter) Step 5 : When you generate the GSTR-1 report, it should automatically include the credit notes Step 6: Carefully review the GSTR-1 report to ensure that the credit notes are accurately reflected in the report.

Q: I made a GST payment but it is only showing in one report (CGST) and not the other (SGST). Why is this happening and how can I fix it?

If you have made a GST payment that is only reflecting in one report CGST and not the other SGST, there are several potential reasons for this issue. Here are some steps you can take to resolve the problem: 1. Check Transaction Details: Review the transaction details associated with the GST payment. Ensure that the payment is correctly allocated to both CGST and SGST components. 2. Verify Input Tax Credit Utilization: Confirm if any input tax credits are being utilized against your CGST and SGST liabilities. Adjustments in input tax credit can impact the distribution of payments between CGST and SGST. 3. If the issue persists, please contact customer support for further assistance.

Q: I am facing issues with sales invoice quantity not reflecting accurately for few HSN codes on the GST portal after upgrading to latest version. What should I do?

If you are facing issues with the sales invoice quantity not reflecting accurately for certain HSN codes on the GST portal after upgrading to the latest version, consider the following steps to address the problem: 1. Check the data entry for the affected HSN codes. Ensure that the quantities entered in the sales invoices are accurate and match the corresponding HSN codes. 2. Check HSN summary report in BUSY for the affected HSN codes. Verify that the quantities are showing correctly in the report. 3. Verify that the unit details and other relevant information are correctly entered in the item master. 4. If the issue persists, please contact customer support for further assistance.

Q: Why is the total tax amount different between my GST B report and BUSY even though the individual voucher amounts match?

If total tax amount different show between GSTR3B and invoice then check following steps: Step 1: Go to Display menu Step 2: click on gst report option Step 3: Then click on gst return option Step 4: Then click on gstr3b option Step 5: Then ensure to select correct code in consider voucher date/purchase bill date(V/P) as V or P Step 6: Then ensure to disable the option Pick relevant ITC from Monthly ITC tagging option as N Step 7: Also make sure to calculate the taxes manually by using F10 key in BUSY for confirmation of correct taxes and total value shown in the report

Q: Why is the GSTR A register not visible when I open the GST Registers menu? How can I get this report?

To view the GSTR 2A register not visible when you open the GST Registers menu, to get this report you need to follow the below steps: Step 1: Go to Display, then select GST Reports. Step 2: then select GST Registers, then select GSTR-2A Register, then select party-wise or voucher-wise, then select the from and to month, and then select the relevant information and load the report by pressing F2 or OK. Step 3: Before this, make sure you have downloaded the GSTR2A data from Transactions, then select GST Misc. Utilities, then select Download GSTR JSON Data, then select Download GSTR-2A, and click on month-wise in the automatic option to download the data.

Q: I want to check which GST vouchers are pending or claimed. How can I filter and see this in the software?

To pending or claimed status of your voucher you can follow some steps: Step 1: Go to the Transaction and click on GST Mis.Utility. Step 2: Now click on Monthly ITC Tegging as per GSTR 2A or 2B and then select period and enable other option there as per your requirement and check report.In monthly ITC tegging report You can checked ITC Status for your voucher. Step 3: Now click on Filter option on above side in window and select specify ITC Status in filter on field. Step 4: Now specify operator as Having and then specify value what you want to see in Status and filter type and click on filter option.

Q: I need purchase and sales registers showing HSN codes and item names together. How can I get this in BUSY?

To get Sales/Purchase Rgister with Item and HSN Code and GST detail, Please follow below steps : Step 1 : Go to the Display menu and choose GST Reports. Step 2 : Select GST Register and then choose either Sales Register or Purchase Register. Step 3 : Within the Register, pick the option to view the report based on Bill-Wise, item-Wise, HSN Code-Wise. Step 4 : Execute the report and use the Custom Column option to create a new format. Add a new column for the HSN code. Step 5 : Now,Generate the report again using the format you just created. This will display the Sales/Purchase Register with Item and HSN Code details.

Q: The GST portal is showing an error while filing my GSTR-B return. What should I do to resolve this issue?

To resolve the error while filing your GSTR-3B return on the GST portal, you can try the following steps: Step 1 : Check the error message: Read the error message carefully to understand the specific issue. Step 2 : Rectify the error: Identify the error mentioned in the message and correct it in your return data. Step 3 : Verify the data: Double-check all the details entered in the return to ensure accuracy. Step 4: Clear cache and cookies: Clear your browser's cache and cookies, then try filing the return again. Step 5 : Use a different browser: If the error persists, try using a different web browser to access the GST portal.

Q: How do I filter bills or invoices by GST number of the supplier/receiver in BUSY?

To filter bills or invoices by the GST number of the supplier or receiver in BUSY, you typically need to follow these steps: Step 1: Open BUSY. Step 2: When you're looking at any accounting or GST report, like your bills or invoices. Step 3: find an option that says something like Show Party TIN/ GSTIN Number. Step 4: Enable this option. It will make the GSTIN (GST number) of the supplier or receiver show up in the data or report. Step 5: Now, you can filter the data by the GSTIN number of the particular supplier or receiver. This helps you find bills or invoices related to a specific GST number.

Q: I am unable to tag vouchers properly for Gtsrb reporting. How can I fix this?

Find out the steps to tag vouchers properly for gstr3b reporting Step 1: Open the Transactions menu and select GST Misc. Utilities. Step 2: Choose Montly ITC Tagging as per GSTR-2A / 2B and enter the period then Select ITC Status as Pending. Step 3: The report will show you all the pending transactions. You need to press F4 to change the status and select ITC Status as Claimed and mention the return period. Step 4: Now, when you view the GSTR-3B return set Y on Pick Relevant ITC from Monthly ITC Tagging? The report will show you all vouchers you have tagged month wise for gstr3b

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Dealer Complaint/Issues

How do I record debit/credit notes with revised GST in BUSY?

BUSY, you need to correctly record and report these credit notes. Here's a step-by-step guide to ensure their proper reflection:
 Step 1: Create Credit Notes from transaction menu 
 Step 2 : Assign the appropriate tax rates to credit notes, especially if they involve GST. Step 3 : Navigate to the Display section, and look for the GST Returns - GSTR-1 report.
 Step 4 : Report based on the relevant tax period (usually a month or a quarter)
 Step 5 : When you generate the GSTR-1 report, it should automatically include the credit notes Step 6: Carefully review the GSTR-1 report to ensure that the credit notes are accurately reflected in the report.

I made a GST payment but it is only showing in one report (CGST) and not the other (SGST). Why is this happening and how can I fix it?

If you have made a GST payment that is only reflecting in one report CGST and not the other SGST, there are several potential reasons for this issue. Here are some steps you can take to resolve the problem:
 1. Check Transaction Details: Review the transaction details associated with the GST payment. Ensure that the payment is correctly allocated to both CGST and SGST components.
 2. Verify Input Tax Credit Utilization: Confirm if any input tax credits are being utilized against your CGST and SGST liabilities. Adjustments in input tax credit can impact the distribution of payments between CGST and SGST.
 3. If the issue persists, please contact customer support for further assistance.

I am facing issues with sales invoice quantity not reflecting accurately for few HSN codes on the GST portal after upgrading to latest version. What should I do?

If you are facing issues with the sales invoice quantity not reflecting accurately for certain HSN codes on the GST portal after upgrading to the latest version, consider the following steps to address the problem:
 1. Check the data entry for the affected HSN codes. Ensure that the quantities entered in the sales invoices are accurate and match the corresponding HSN codes.
 2. Check HSN summary report in BUSY for the affected HSN codes. Verify that the quantities are showing correctly in the report.
 3. Verify that the unit details and other relevant information are correctly entered in the item master.
 4. If the issue persists, please contact customer support for further assistance.

Why is the total tax amount different between my GST B report and BUSY even though the individual voucher amounts match?

If total tax amount different show between GSTR3B and invoice then check following steps:
 Step 1: Go to Display menu 
 Step 2: click on gst report option 
 Step 3: Then click on gst return option 
 Step 4: Then click on gstr3b option 
 Step 5: Then ensure to select correct code in consider voucher date/purchase bill date(V/P) as V or P 
 Step 6: Then ensure to disable the option Pick relevant ITC from Monthly ITC tagging option as N 
 Step 7: Also make sure to calculate the taxes manually by using F10 key in BUSY for confirmation of correct taxes and total value shown in the report

Why is the GSTR A register not visible when I open the GST Registers menu? How can I get this report?

To view the GSTR 2A register not visible when you open the GST Registers menu, to get this report you need to follow the below steps:
 Step 1: Go to Display, then select GST Reports.
 Step 2: then select GST Registers, then select GSTR-2A Register, then select party-wise or voucher-wise, then select the from and to month, and then select the relevant information and load the report by pressing F2 or OK.
 Step 3: Before this, make sure you have downloaded the GSTR2A data from Transactions, then select GST Misc. Utilities, then select Download GSTR JSON Data, then select Download GSTR-2A, and click on month-wise in the automatic option to download the data.

I want to check which GST vouchers are pending or claimed. How can I filter and see this in the software?

To pending or claimed status of your voucher you can follow some steps:
 Step 1: Go to the Transaction and click on GST Mis.Utility.
 Step 2: Now click on Monthly ITC Tegging as per GSTR 2A or 2B and then select period and enable other option there as per your requirement and check report.In monthly ITC tegging report You can checked ITC Status for your voucher.
 Step 3: Now click on Filter option on above side in window and select specify ITC Status in filter on field.
 Step 4: Now specify operator as Having and then specify value what you want to see in Status and filter type and click on filter option.

I need purchase and sales registers showing HSN codes and item names together. How can I get this in BUSY?

To get Sales/Purchase Rgister with Item and HSN Code and GST detail, Please follow below steps :
 Step 1 : Go to the Display menu and choose GST Reports.
 Step 2 : Select GST Register and then choose either Sales Register or Purchase Register.
 Step 3 : Within the Register, pick the option to view the report based on Bill-Wise, item-Wise, HSN Code-Wise.
 Step 4 : Execute the report and use the Custom Column option to create a new format. Add a new column for the HSN code.
 Step 5 : Now,Generate the report again using the format you just created. This will display the Sales/Purchase Register with Item and HSN Code details.

The GST portal is showing an error while filing my GSTR-B return. What should I do to resolve this issue?

To resolve the error while filing your GSTR-3B return on the GST portal, you can try the following steps:
 Step 1 : Check the error message: Read the error message carefully to understand the specific issue.
 Step 2 : Rectify the error: Identify the error mentioned in the message and correct it in your return data.
 Step 3 : Verify the data: Double-check all the details entered in the return to ensure accuracy.
 Step 4: Clear cache and cookies: Clear your browser's cache and cookies, then try filing the return again.
 Step 5 : Use a different browser: If the error persists, try using a different web browser to access the GST portal.

How do I filter bills or invoices by GST number of the supplier/receiver in BUSY?

To filter bills or invoices by the GST number of the supplier or receiver in BUSY, you typically need to follow these steps:
 Step 1: Open BUSY. Step 2: When you're looking at any accounting or GST report, like your bills or invoices.
 Step 3: find an option that says something like Show Party TIN/ GSTIN Number. Step 4: Enable this option. It will make the GSTIN (GST number) of the supplier or receiver show up in the data or report. Step 5: Now, you can filter the data by the GSTIN number of the particular supplier or receiver. This helps you find bills or invoices related to a specific GST number.

I am unable to tag vouchers properly for Gtsrb reporting. How can I fix this?

Find out the steps to tag vouchers properly for gstr3b reporting 
 Step 1: Open the Transactions menu and select GST Misc. Utilities. 
 Step 2: Choose Montly ITC Tagging as per GSTR-2A / 2B and enter the period then Select ITC Status as Pending. 
 Step 3: The report will show you all the pending transactions. You need to press F4 to change the status and select ITC Status as Claimed and mention the return period. 
 Step 4: Now, when you view the GSTR-3B return set Y on Pick Relevant ITC from Monthly ITC Tagging? 
 The report will show you all vouchers you have tagged month wise for gstr3b

Frequently AskedQuestions