Frequently Asked
Questions

Q: How do I check the sales data for a specific HSN code?

To check the sales data for specific HSN code in BUSY, you can follow the below steps: Step 1: Go to display section then click on gst reports. Step 2: Choose GST registers then select sales register tab. Step 3: Now, Choose local or central or combined as per choice then click on hsn code wise then select both B2B and B2C or B2B or B2C as per choice. Step 4: Next, Specify the date range then enable filter on hsn code and mention the required hsn code in it. Step 5: click on ok tab and check the sales report of single hsn code.

Q: Certain features like generating reports are not working in the software. What should I do when functionalities are unavailable?

facing an issue with a specific feature in BUSY, then pls check the below steps : Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license. Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show. Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

Q: What should I do when the DSCR amount is not matching between the entry and the sale amount?

GST amount is not matching between the entry and the sale amount Here are steps to help you achieve this: Step 1: Ensure that you have correctly configured tax rates for various GST rates (e.g., 5%, 12%, 18%, and 28%). Step 2: Ensure consistency in data entry, including item descriptions, tax rates , and transaction dates. Step 3: Regularly reconcile your ITC calculations with your GST returns (e.g., GSTR-3B, GSTR-2A, GSTR-2B). Step 4: Double-check vendor invoices for accuracy, including GST details. Step 5: Reconcile the input GST (GST paid on purchases) with the output GST (GST collected on sales).

Q: I'm facing an issue with a specific feature in BUSY. Who should I contact for troubleshooting help?

facing an issue with a specific feature in BUSY, then pls check the below steps : Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license. Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show. Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

Q: I want to view my GST A register data. Which menu option should I select for this?

To view your GST 2A register data, you need to follow the below steps: Step 1: Go to Display, then select GST Reports. Step 2: then select GST Registers, then select GSTR-2A Register, then select party-wise or voucher-wise, then select the from and to month, and then select the relevant information and load the report by pressing F2 or OK. Step 3: Before this, make sure you have downloaded the GSTR2A data from Transactions, then select GST Misc. Utilities, then select Download GSTR JSON Data, then select Download GSTR-2A, and click on the month-wise automatic option to download the data.

Q: What are some common reasons that IGST input may not show up properly in BUSY?

The common reasons that IGST input may not show up properly in BUSY, you need to follow below steps: Step 1: Verify if you selected sales type or purchase type as itemwise or taxinclusive as a central, and specify the Tax rate in item master Step 2: Ensure proper GST calculation for each row by hitting the enter button after entering the amount for each item. Step 3: and also verify, if the sales type and purchase type are in individual and multi tax rate it should be the tax applied in bill sundry as central IGST.

Q: What is the process to apply filters on reports like GST sales summary in BUSY?

To apply filter on GST sales register in BUSY you need to follow the steps Step1 Go to display menu and click on GST reports Step2 Click on GST register and then sale register Step3 Click on combile or local or central then click on bill wise or hsn code wise or item wise then select b2b or b2c or both b2b b2c Step4 select date range and press ok Step5 then press F7 to filter and select the filter on field option and select the field type then click on auto filter

Q: I want to generate a sales invoice for a customer but the option is greyed out in BUSY. How can I enable sales invoicing?

facing an issue with a specific feature in BUSY, then pls check the below steps : Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license. Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show. Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

Q: I am unable to use the full features of BUSY due to errors in exporting data. What should I do to fix this?

facing an issue with a specific feature in BUSY, then pls check the below steps : Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license. Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show. Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

Q: I am unable to match the total taxable value between the sale register and GTSR What could be the reason for this?

To resolve the mismatch in taxable in sale and GSTR 1 Data you can follow steps : Step 1- Take the backup of your concern company. Step 2- Open your company and go to house keeping Step 3- After click on house keeping Click on the Update Voucher GST Summary. Step 4- Click on the partial or can select full and run the process. Note: If issue exist then you need to check in short range in sale and GSTR 1 reports.then you will find mismatch on particular date and check entries on that dates.

Find Solutions to Common Issues Related to taxation - gst reports

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How do I check the sales data for a specific HSN code?

To check the sales data for specific HSN code in BUSY, you can follow the below steps:
Step 1: Go to display section then click on gst reports.
Step 2: Choose GST registers then select sales register tab.
Step 3: Now, Choose local or central or combined as per choice then click on hsn code wise then select both B2B and B2C or B2B or B2C as per choice.
Step 4: Next, Specify the date range then enable filter on hsn code and mention the required hsn code in it.
Step 5: click on ok tab and check the sales report of single hsn code.

Certain features like generating reports are not working in the software. What should I do when functionalities are unavailable?

facing an issue with a specific feature in BUSY, then pls check the below steps :
 Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license.
 Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show.
 Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

What should I do when the DSCR amount is not matching between the entry and the sale amount?

GST amount is not matching between the entry and the sale amount Here are steps to help you achieve this:
 Step 1: Ensure that you have correctly configured tax rates for various GST rates (e.g., 5%, 12%, 18%, and 28%). 
 Step 2: Ensure consistency in data entry, including item descriptions, tax rates , and transaction dates.
 Step 3: Regularly reconcile your ITC calculations with your GST returns (e.g., GSTR-3B, GSTR-2A, GSTR-2B).
 Step 4: Double-check vendor invoices for accuracy, including GST details.
 Step 5: Reconcile the input GST (GST paid on purchases) with the output GST (GST collected on sales).

I'm facing an issue with a specific feature in BUSY. Who should I contact for troubleshooting help?

facing an issue with a specific feature in BUSY, then pls check the below steps :
 Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license.
 Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show.
 Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

I want to view my GST A register data. Which menu option should I select for this?

To view your GST 2A register data, you need to follow the below steps:
 Step 1: Go to Display, then select GST Reports.
 Step 2: then select GST Registers, then select GSTR-2A Register, then select party-wise or voucher-wise, then select the from and to month, and then select the relevant information and load the report by pressing F2 or OK.
 Step 3: Before this, make sure you have downloaded the GSTR2A data from Transactions, then select GST Misc. Utilities, then select Download GSTR JSON Data, then select Download GSTR-2A, and click on the month-wise automatic option to download the data.

What are some common reasons that IGST input may not show up properly in BUSY?

The common reasons that IGST input may not show up properly in BUSY, you need to follow below steps: 
 Step 1: Verify if you selected sales type or purchase type as itemwise or taxinclusive as a central, and specify the Tax rate in item master 
 Step 2: Ensure proper GST calculation for each row by hitting the enter button after entering the amount for each item. 
 Step 3: and also verify, if the sales type and purchase type are in individual and multi tax rate it should be the tax applied in bill sundry as central IGST.

What is the process to apply filters on reports like GST sales summary in BUSY?

To apply filter on GST sales register in BUSY you need to follow the steps 
 Step1 Go to display menu and click on GST reports 
 Step2 Click on GST register and then sale register 
 Step3 Click on combile or local or central then click on bill wise or hsn code wise or item wise 
 then select b2b or b2c or both b2b b2c 
 Step4 select date range and press ok 
 Step5 then press F7 to filter and select the filter on field option and select the field type then 
 click on auto filter

I want to generate a sales invoice for a customer but the option is greyed out in BUSY. How can I enable sales invoicing?

facing an issue with a specific feature in BUSY, then pls check the below steps :
 Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license.
 Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show.
 Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

I am unable to use the full features of BUSY due to errors in exporting data. What should I do to fix this?

facing an issue with a specific feature in BUSY, then pls check the below steps :
 Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license.
 Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show.
 Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.

I am unable to match the total taxable value between the sale register and GTSR What could be the reason for this?

To resolve the mismatch in taxable in sale and GSTR 1 Data you can follow steps : 
 Step 1- Take the backup of your concern company. 
 Step 2- Open your company and go to house keeping 
 Step 3- After click on house keeping Click on the Update Voucher GST Summary. 
 Step 4- Click on the partial or can select full and run the process. 
 Note: If issue exist then you need to check in short range in sale and GSTR 1 reports.then you will find mismatch on particular date and check entries on that dates.

Frequently AskedQuestions