Frequently Asked Questions

To resolve the issue of being unable to download the GSTR-2A file, you can try the following steps:
 Step 1 : Check your internet connection: Ensure that you have a stable internet connection to download the file successfully.
 Step 2 : Clear cache and cookies: Clearing the cache and cookies of your browser can help resolve any temporary issues that may be causing the download problem.
 Step 3 : Try a different browser: If you are using a specific browser, try using a different one to see if the download works.

To link your software ID to your GST portal ID, you need to login to the GST portal and go to profile settings. Under profile settings, there is an option for 'Manage API Access'. Click on that and enable API access. This will allow your software to connect to the GST portal. This is a one-time step and needs to be done only for the first time. The API access needs to be enabled for 30 days. After that, your software will be able to connect to the GST portal automatically.

If you've made a GST payment in BUSY software, but it's showing in the wrong tax head, you can correct this entry by following these steps:
 Step 1:Open your BUSY software and navigate to the GST payment entry section.
 step 2: Click on or select that entry to edit it.
 Step 3:you should be able to modify the details of the GST payment entry.
 Step 4: Change the tax head to the correct one.
 Step 5: Review and update other relevant details, such as the payment amount, date, and invoice references

In BUSY, You can filter and summarize the data in reports, To do this follow these steps:
Step 1: Open the required report and click on Filter button or press F7 for filter the report.
Step 2: You can select either Single Filter or Multiple Filter.
Step 3: Then, you need select the field, operator and value and can filter the report.
Step 4: On other way click on Summary button or press F5 for summarize the report.
Step 5: You can select either Single Level or Multiple Level.
Step 6: Select the field and can summary.

To add custom column in Gst Report Then follow the below steps :
 Step 1: Go to Display Menu 
 Step 2: Then click on Gst Reports 
 Step 3: Open the specific report in which you want to add custom column 
 Step 4: Then click on Custom Column option show in the right side of the window 
 Step 5: Then create format name and pick respective field in for which you want to add column 
 Step 6: Then save the format by click on save button

If you are unable to view the GST Register options for sales and purchase in BUSY,Here's how to locate the GST Register and steps:
 Step 1: Once you are logged into the software, look for the Display menu.
 Step 2: Within the Display menu, you should find a submenu or option related to GST Reports.
 Step 3: Click on it to proceed.
 Step 4: In the GST Reports section you can find GST register option. Step 5: Click on the appropriate option to view the GST Register for sales or purchases.

If you've made a GST payment in BUSY software, but it's showing in the wrong tax head, you can correct this entry by following these steps:
 Step 1:Open your BUSY software and navigate to the GST payment entry section.
 step 2: Click on or select that entry to edit it.
 Step 3:you should be able to modify the details of the GST payment entry.
 Step 4: Change the tax head to the correct one.
 Step 5: Review and update other relevant details, such as the payment amount, date, and invoice references

To resolve discrepancies in tax audit report showing incorrect opening balances in BUSY, you should check if the opening balances in your accounting books are getting carried forward correctly year on year. You can also check if the expense and liability accounts are showing correct balances and if changes made to an expense account are reflecting in the reports. Additionally, you can troubleshoot sales tax configuration and check for errors when processing payroll. It is recommended to match the balances in BUSY with the reports to find the cause of mismatch.

If you've made a GST payment in BUSY software, but it's showing in the wrong tax head, you can correct this entry by following these steps:
 Step 1:Open your BUSY software and navigate to the GST payment entry section.
 step 2: Click on or select that entry to edit it.
 Step 3:you should be able to modify the details of the GST payment entry.
 Step 4: Change the tax head to the correct one.
 Step 5: Review and update other relevant details, such as the payment amount, date, and invoice references

Having more input credit in the system than what you have claimed in your GST returnsHere are some possible reasons for this situation:
 Step 1: Missed Claiming invoices 
 Step 2 : input tax credits claimed earlier might have been reversed.
 Step 3: The input tax credits you've claimed may not meet the eligibility criteria specified under GST laws.
 Step 4: Mismatches in Invoices
 Step 5: Changes in GST rates can impact input tax credit calculations. 
 Step 6: Differences in reconciliation between your BUSY records, purchase registers, and GST returns