Frequently Asked
Questions

Q: I am facing problems in tagging of vouchers for monthly GST returns filing. What is the right process to do voucher tagging in the software?

To use the ITC tagging feature in BUSY follow below steps: Step 1: Go to administration menu and select configuration option. Step 2: In configuration select feature and option and then click on GST/VAT tab. Step 3: Make sure to mention Y in ITC tagging required option. Step 4: Then go to transaction menu and select Gst misc. utilities. Step 5: In Gst misc. utilities select monthly itc tagging option and open report for relevant period. Step 6: Then use F4 shortcut key to tag vouchers in the relevant period.

Q: I am getting errors while attempting to download GST A data in BUSY. What could be the reason and how can I fix this?

To resolve the issue of being unable to download the GSTR-2A file, you can try the following steps: Step 1 : Check your internet connection: Ensure that you have a stable internet connection to download the file successfully. Step 2 : Clear cache and cookies: Clearing the cache and cookies of your browser can help resolve any temporary issues that may be causing the download problem. Step 3 : Try a different browser: If you are using a specific browser, try using a different one to see if the download works.

Q: How do I set up marginal GST calculation in BUSY, so that GST is calculated only on profit and not total sales amount?

In BUSY there is no such option for marginal gst calculation,but you check available options in BUSY under GST/VAT tab and there can enable serveral gst options and type of taxpayer,according to which while billing you can select tax in sale type accoridng to your need and same tax categories in item masters.On the basis of tax applied in bill or voucher,it is reflected in multiple gst reports in display.And you can also gst reutrns report under gst reports in which vouchers are reflected in different sections in relevant gst returns

Q: While downloading GSTR4 OTP is not coming?

If OTP is not coming while downloading GSTR4 Please follow given below steps: Step 1: Make sure your internet connection is stable Step 2: Make sure you have the latest version of BUSY software Step 3: Make sure you have speciFinancial Year the GST portal username and GST number in GST/VAT configuration and its accurate Step 4: Make sure BUSY is excluded from antivirus and firewall Step 5: Ensure that API access should be enabled from GST portal Step 6: If still same issue persist may be portal is under maintainance so please wait for a while

Q: What could be the reason for discrepancies between the total sales amount in the P&L statement and GST sales amount in BUSY?

here are the steps in simple language to understand why there might be discrepancies between the total sales amount in the Profit and Loss (P&L) statement and the GST sales amount Step 1: Check Your Sales Data Step 2 :Ensure that the date range you selected for your P&L statement and your GST sales report match. Step 3: Examine Exemptions and Zero-Rated Sales Step 4 :Make sure that any GST adjustments or corrections are properly reflected in both reports. Step 5: Verify if your GST is calculated inclusively or exclusively.

Q: I am unable to file my GST returns properly. The system shows errors. How can I resolve this?

Here are steps you can take to resolve GST return filing errors: Step 1: The error messages should provide information on what went wrong, such as missing data, incorrect calculations. Step 2: Double-check the accuracy of the data you have entered for the GST return. Step 3: Confirm that you are using the correct tax rates for various transactions. Step 4: Verify that you are filing your return within the due date specified by the tax authorities. Step 5: Ensure that you are using the latest version of BUSY.

Q: How can I get a consolidated GST report with all entry types in BUSY?

get a consolidated GST report with all entry types in BUSY. To do this you need to follow these steps: Step 1: Open the Display menu and select GST Reports. Step 2: Choose GST Return and then the return type you want to generate, such as GSTR-1 eReturn, GSTR-3B eReturn, etc. Step 3: Choose the report format you want to generate, such as JSON, CSV File, As per Govt. Template, or Plain Excel. Step 4: Now enter the period and can generate the selected return as per the selected format.

Q: How do I change incorrect company name in GSTR- filing in BUSY?

Here are the simple steps to change the incorrect company name in GSTR-1 filing in BUSY: Step 1: Open BUSY. Step 2: Go to the Company or Company Info menu. Step 3: Select Edit Company option that allows you to edit company details. Step 4: Locate the Company Name field and edit it to the correct name. Step 5: Save the changes to update the company name. Step 6: After saving the changes, navigate to the GSTR-1 filing section. Step 7: Regenerate the GSTR-1 file with the corrected company name.

Q: My GST bills are showing incorrect tax rates. How to resolve this?

To resloved the issue of incorrect tax rates appearing on your GST bills,you can follow these steps: 1. Check the tax rates defined in your BUSY . 2. Ensure that correct tax rates are configured for each item or service 3. Ensure that in tax rate, category should be proper for goods it should be goods and for service it should be service 4. If you find any incorrect tax rates updtae them with the accurate rate in item master 5. Reinsert the item in voucher and save that or create a new voucher

Q: How do I resolve GST calculation issues in BUSY?

We have to make sure for Following Steps : Step 1: We should charge proper tax in the voucher. Step 2: If Applying any bill sundry, Make sure if it has charge before tax then will consider in the taxable amount but if it has charge after tax then will not include in taxable amount. Step 3: During the Purchase voucher entry , B2B, RCM always select proper ITC. Step 4: During GST payment entry, Select the wrong GST Nature. Step 5: We have to match the Sales Purchase of Balance Sheet with GST Summary.

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Dealer Complaint/Issues

I am facing problems in tagging of vouchers for monthly GST returns filing. What is the right process to do voucher tagging in the software?

To use the ITC tagging feature in BUSY follow below steps:
 Step 1: Go to administration menu and select configuration option.
 Step 2: In configuration select feature and option and then click on GST/VAT tab.
 Step 3: Make sure to mention Y in ITC tagging required option.
 Step 4: Then go to transaction menu and select Gst misc. utilities.
 Step 5: In Gst misc. utilities select monthly itc tagging option and open report for relevant period.
 Step 6: Then use F4 shortcut key to tag vouchers in the relevant period.

I am getting errors while attempting to download GST A data in BUSY. What could be the reason and how can I fix this?

To resolve the issue of being unable to download the GSTR-2A file, you can try the following steps:
 Step 1 : Check your internet connection: Ensure that you have a stable internet connection to download the file successfully.
 Step 2 : Clear cache and cookies: Clearing the cache and cookies of your browser can help resolve any temporary issues that may be causing the download problem.
 Step 3 : Try a different browser: If you are using a specific browser, try using a different one to see if the download works.

How do I set up marginal GST calculation in BUSY, so that GST is calculated only on profit and not total sales amount?

In BUSY there is no such option for marginal gst calculation,but you check available options in BUSY under GST/VAT tab and there can enable serveral gst options and type of taxpayer,according to which while billing you can select tax in sale type accoridng to your need and same tax categories in item masters.On the basis of tax applied in bill or voucher,it is reflected in multiple gst reports in display.And you can also gst reutrns report under gst reports in which vouchers are reflected in different sections in relevant gst returns

While downloading GSTR4 OTP is not coming?

If OTP is not coming while downloading GSTR4 Please follow given below steps:
Step 1: Make sure your internet connection is stable
Step 2: Make sure you have the latest version of BUSY software
Step 3: Make sure you have speciFinancial Year the GST portal username and GST number in GST/VAT configuration and its accurate
Step 4: Make sure BUSY is excluded from antivirus and firewall
Step 5: Ensure that API access should be enabled from GST portal
Step 6: If still same issue persist may be portal is under maintainance so please wait for a while

What could be the reason for discrepancies between the total sales amount in the P&L statement and GST sales amount in BUSY?

here are the steps in simple language to understand why there might be discrepancies between the total sales amount in the Profit and Loss (P&L) statement and the GST sales amount Step 1: Check Your Sales Data
 Step 2 :Ensure that the date range you selected for your P&L statement and your GST sales report match.
 Step 3: Examine Exemptions and Zero-Rated Sales
 Step 4 :Make sure that any GST adjustments or corrections are properly reflected in both reports. Step 5: Verify if your GST is calculated inclusively or exclusively.

I am unable to file my GST returns properly. The system shows errors. How can I resolve this?

Here are steps you can take to resolve GST return filing errors:
 Step 1: The error messages should provide information on what went wrong, such as missing data, incorrect calculations.
 Step 2: Double-check the accuracy of the data you have entered for the GST return.
 Step 3: Confirm that you are using the correct tax rates for various transactions.
 Step 4: Verify that you are filing your return within the due date specified by the tax authorities. 
 Step 5: Ensure that you are using the latest version of BUSY.

How can I get a consolidated GST report with all entry types in BUSY?

get a consolidated GST report with all entry types in BUSY. To do this you need to follow these steps:
 Step 1: Open the Display menu and select GST Reports.
 Step 2: Choose GST Return and then the return type you want to generate, such as GSTR-1 eReturn, GSTR-3B eReturn, etc.
 Step 3: Choose the report format you want to generate, such as JSON, CSV File, As per Govt. Template, or Plain Excel.
 Step 4: Now enter the period and can generate the selected return as per the selected format.

How do I change incorrect company name in GSTR- filing in BUSY?

Here are the simple steps to change the incorrect company name in GSTR-1 filing in BUSY:
 Step 1: Open BUSY.
 Step 2: Go to the Company or Company Info menu.
 Step 3: Select Edit Company option that allows you to edit company details.
 Step 4: Locate the Company Name field and edit it to the correct name.
 Step 5: Save the changes to update the company name.
 Step 6: After saving the changes, navigate to the GSTR-1 filing section.
 Step 7: Regenerate the GSTR-1 file with the corrected company name.

My GST bills are showing incorrect tax rates. How to resolve this?

To resloved the issue of incorrect tax rates appearing on your GST bills,you can follow these steps: 
1. Check the tax rates defined in your BUSY .
2. Ensure that correct tax rates are configured for each item or service
3. Ensure that in tax rate, category should be proper for goods it should be goods and for service it should be service
4. If you find any incorrect tax rates updtae them with the accurate rate in item master
5. Reinsert the item in voucher and save that or create a new voucher

How do I resolve GST calculation issues in BUSY?

We have to make sure for Following Steps :
Step 1: We should charge proper tax in the voucher.
Step 2: If Applying any bill sundry, Make sure if it has charge before tax then will consider in the taxable amount but if it has charge after tax then will not include in taxable amount.
Step 3: During the Purchase voucher entry , B2B, RCM always select proper ITC.
Step 4: During GST payment entry, Select the wrong GST Nature.
Step 5: We have to match the Sales Purchase of Balance Sheet with GST Summary.

Frequently AskedQuestions