Frequently Asked Questions

If you are unable to view the GST Register options for sales and purchase in BUSY,Here's how to locate the GST Register and steps:
 Step 1: Once you are logged into the software, look for the Display menu.
 Step 2: Within the Display menu, you should find a submenu or option related to GST Reports.
 Step 3: Click on it to proceed.
 Step 4: In the GST Reports section you can find GST register option.
 Step 5: Click on the appropriate option to view the GST Register for sales or purchases.

If you've made a GST payment in BUSY software, but it's showing in the wrong tax head, you can correct this entry by following these steps:
 Step 1:Open your BUSY software and navigate to the GST payment entry section.
 step 2: Click on or select that entry to edit it.
 Step 3:you should be able to modify the details of the GST payment entry.
 Step 4: Change the tax head to the correct one.
 Step 5: Review and update other relevant details, such as the payment amount, date, and invoice references

To correct an error in a voucher that has already been posted in BUSY, you can follow these steps:, you can follow these steps:
 Step 1: Open BUSYand select the company you want to work with. Then, go to the Transactions tab and select Sales.
 Step 2: After selecting voucher click on Modify and select the voucher no. that you want to change. You can make any changes that you want and then click on Save again.
 Step 3: You can also open that voucher from the list of sale vouchers.

If you check Gst report and it consolidating CGST and SGST data along with IGST data you need to check following things:- 
 1: If you using item wise sale or purchase type , you have to tag CGST and SGST account ledger in sale or purchase type for local transaction not IGST. 
 2: If you are using bill sundry of CGST and SGST check that are you tagging CGST and SGST account ledger in their respective bill sundries not tag IGST account ledger in CGST and SGST bill sundries.

If you've made a GST payment in BUSY software, but it's showing in the wrong tax head, you can correct this entry by following these steps:
 Step 1:Open your BUSY software and navigate to the GST payment entry section.
 step 2: Click on or select that entry to edit it.
 Step 3:you should be able to modify the details of the GST payment entry.
 Step 4: Change the tax head to the correct one.
 Step 5: Review and update other relevant details, such as the payment amount, date, and invoice references

There could be several reasons why GSTR-2B download may work for some months but then stop working suddenly or have intermittent issues. Some possible causes could include 
 Step 1 : Technical glitches or errors in the software
 Step 2 : Issues with the GST portal
 Step 3 : Connectivity problems
 Step 4 : Changes in the data format or structure. 
 Step 5 : It is recommended to check for any software updates, ensure a stable internet connection, and contact the support team for further assistance in troubleshooting the issue.

To change the show purchase and taxable amount setting , you can see the taxable amount of  in Purchase report , please follow below steps : 
Step 1: Go to display menu ,
Step 2: Select  Account Books Report Option. 
Step 3: And then select Account Registers(Standard)
Step 4: Select Purchase Register.
Step 5: Select the further option like all sale type and All parties option. 
Step 6: Enable Show bifurcation of amounts option 
Step 7:  Taxable amount will be shown in separate column
Step 8: Select Ok and view the report. 

To generate reports for tax liability in a specific period in BUSY, you can follow these steps:
 Step 1 : CLick on display
 Step 2 : GST reports
 Step 3 : GST other reports.
 Step 4. Select the specific period for which you want to generate the report.
 Step 5. Customize the report settings if needed, such as selecting the tax types or specific accounts.
 Step 6. Click on the Generate or Run button to generate the report.
 Step 7. The report will display the tax liability for the specified period.

To resolve the issue of being unable to download the GSTR-2A file, you can try the following steps:
 Step 1 : Check your internet connection: Ensure that you have a stable internet connection to download the file successfully.
 Step 2 : Clear cache and cookies: Clearing the cache and cookies of your browser can help resolve any temporary issues that may be causing the download problem.
 Step 3 : Try a different browser: If you are using a specific browser, try using a different one to see if the download works.

To link your software ID to your GST portal ID, you need to login to the GST portal and go to profile settings. Under profile settings, there is an option for 'Manage API Access'. Click on that and enable API access. This will allow your software to connect to the GST portal. This is a one-time step and needs to be done only for the first time. The API access needs to be enabled for 30 days. After that, your software will be able to connect to the GST portal automatically.