Frequently Asked
Questions
Find Solutions to Common Issues Related to troubleshoot - client server
What to do when BUSY logs me out or shows a blank screen?
When BUSY software automatically logout and showing blank screen, Pls Follow the below steps :
Step 1: When rte shows in the company, then BUSY software then it get closed automatically due to corrpution in the data.
Step 2: When error is showing while opening the BUSY software, Then we need to check by opening the BUSY software from the drive in which BUSY is installed. If from there is opening properly then we will create the new BUSY shortcut on desktop but if same issue occurs then after backup we need to remove and reinstall the BUSY.
How to resolve a stuck invoice that doesn't get deleted in BUSY?
If you wants a delete voucher and it get stuck in BUSY while deleting,you need to check these things:
Step 1:First you will have to close the BUSY from task manager,
Step 2:BUSY set as compatibility mode,
Step 3:Re open BUSY and company,go to the transaction,
Step 4:And open that voucher Again,which you wants to delete,then delete again,press f8 then it will be resolve.
Step 5:If still showing issue then take backup first of your company,close company,then re index data base run,
Step 6:After cpmplete this process then re open your company then check it will be resolve
Why is BUSY freezing? How to fix it?
To avoid getting stuck or freezing in BUSY, please follow these troubleshooting steps:
Step 1: If using heavy database then it is recommended to use SQL Database.
Step 2: Update your BUSY software to the latest version available.
Step 3: Check the system drive for enough free space to run BUSY smoothly.
Step 4: Verify that your system meets the minimum requirements for BUSY to work efficiently.
If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
How do I troubleshoot issues connecting to client PCs in BUSY?
To troubleshoot issues connecting to client PC in BUSY, you have to follow :
Step 1 : Check in network you can access server pc name
Step 2 : Check the data folder must be shared in client PC
Step 3 : In client pc data directory should be connect with server pc access
Step 4 : open BUSY first on server pc then on client pc
Step 5 : If still issue facing , you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in
I am facing slow performance and lag in the software. How to troubleshoot?
To troubleshoot slow performance and lag in the software, you can try the following steps:
Step 1:Firstly check data size and database type access or SQL.
Step 2:If data is more than 2GB we recommded it to be run in SQL database type.
Step 3:If slow performance issue is coming in one company only, then in that case take latest backup of the data and run reindex database from housekeeping menu.
Step 4:If still same problem then can set compatibility, drag UAC down, set region and locale setting too.
The software is crashing or freezing when trying to generate reports. What could be the reason and how to fix it?
If the BUSY is running slow or crashing while generate report then check the possible aspects:
1.Ensure about the space available in the hard disk in which data exists.
2.BUSY must not be blocked by antivirus and window firewall.
3.Run the BUSY appliation on admin mode.
4.Check the data size, If the size is beyond 800 to 1000 mb then you must use the SQl database.
5.Check for junk characters and incomplete vouchers from the housekeeping section.
6.If the data is running on the client system through networking then make sure the connectivity is stable.
What should I do if the BUSY is running slow or became not responding?
If the BUSY is running slow than follow the below steps:
Step 1: Exclude the BUSY from antivirus and BUSY should be unblock from window firewall.
Step 2: Make sure that BUSY release are up to date and both the server and client running on same release.
Step 3: Enough space must be available in drive.
Step 4: Run the BUSY on admin mode.
Step 5: If the BUSY data is heavy, it is recommended to run BUSY sql data edition.
Step 6: Ensure that incomplete or junk characters must not available in database.
How to troubleshoot invalid OTP errors during E-Waybill portal login in BUSY?
To troubleshoot invalid OTP errors during E-Bill portal login in BUSY, you can try the following steps:
Step1: Make sure you have a stable internet connection.
Step2: Double-check that you have entered the correct OTP received on your registered email or phone number.
Step3: If the OTP is not received, check your spam or junk folder in your email.
Step4: Request a new OTP if the previous one has expired or is not working.
Step6: If the issue persists, contact E-Waybill portal for support for further assistance.
Why am I having issues with BUSY for just one client when it's working for all my other clients?
There could be various reasons why you are experiencing issues with BUSY for just one client while it's working fine for your other clients. It could be due to
Step 1 : Specific settings or configurations for that particular client
Step 2 : Compatibility issues with their system
Step 3 : Or data inconsistencies.
Step 4 : It is recommended to troubleshoot the issue by checking the client's settings, verifying the compatibility of their system, and ensuring that the data for that client is accurate and up to date.
BUSY run slow while opening reports and adding vouchers and how to troubleshoot the problem.
These can be the reasons for loading slow reports or while adding the vouchers.
1. If the data size increase i.e if it excees the 2GB in the Access database BUSY starts slow down so for troubleshooting it can convert to database to SQL.
2.If the running speed in client pc is slow and server is running fine, need to check networking connectivity by ping ip on client pc.
Please note that before converting to SQL database need to take latest backup of the data.