Frequently Asked
Questions

Q: How do I set a static IP in BUSY?

BUSY does not have any provision to set an IP address within the software. Furthermore, a static IP address needs to be configured in the system, and for this, you can contact the IT person for assistance.

Q: I'm unable to use my keyboard and mouse on the server running BUSY. What could cause this input device failure and how can I restore functionality?

To fix input device failure on BUSY server, you can try restarting the server and checking the connections of the input devices. If the issue persists, you may need to contact BUSY support for further assistance.

Q: How can I change the resolution of my screen to display all options, including the save and quit button?

To change the resolution of your screen in BUSY Accounting software, go to Display Settings of the system and adjust the screen resolution to 1366x768. This will display all options, including the save and quit button.

Q: How do I check if Excel is installed on my system?

To check if Excel is installed on your system, you can look for the Excel application icon in your list of installed programs or search for "Excel" in the search bar of your computer's operating system.

Q: How do I change my servers networking and sharing settings?

To change your server's networking and sharing settings in BUSY, go to the Control Panel and select Network and Sharing Center. From there, you can change your network settings and configure sharing options for your server.

Q: I called my ISP and they said none of the ports are closed on their end. What could be causing the connectivity issues between my servers if the ports aren't being blocked?

There could be various reasons for server connectivity issues even if the ISP confirms open ports, such as network or internet issues, antivirus or firewall blocking the connection, incorrect server settings, or server maintenance.

Q: How to troubleshoot when the support agent says there seems to be a network issue from my side leading to improper access?

The support agent did not provide any specific troubleshooting steps for network issues causing improper access. It is recommended to contact the IT department or internet service provider for assistance in resolving network issues.

Q: Why am I not able to see or select some options in BUSY? Is this related to my screen resolution?

Yes, it is possible that you are not able to see or select some options in BUSY due to your screen resolution being too low. Increasing your screen resolution may help resolve this issue.

Q: The software is suddenly not connecting to the printer over WiFi anymore. How can I troubleshoot the connection issue?

You can troubleshoot the connection issue by checking if the printer and computer are on the same network, restarting both the printer and computer, and ensuring that the printer drivers are up to date.

Q: I changed my modem security settings as suggested but still cannot connect. What next steps should I take?

If changing the modem security settings did not resolve the connection issue, you may need to try other troubleshooting steps such as resetting the modem or contacting your internet service provider for further assistance.

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License Management/Softlock/Hardlock

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Implementation

Dealer Complaint/Issues

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Dealer Complaint/Issues

How do I set a static IP in BUSY?

BUSY does not have any provision to set an IP address within the software. Furthermore, a static IP address needs to be configured in the system, and for this, you can contact the IT person for assistance.

I'm unable to use my keyboard and mouse on the server running BUSY. What could cause this input device failure and how can I restore functionality?

To fix input device failure on BUSY server, you can try restarting the server and checking the connections of the input devices. If the issue persists, you may need to contact BUSY support for further assistance.

How can I change the resolution of my screen to display all options, including the save and quit button?

To change the resolution of your screen in BUSY Accounting software, go to Display Settings of the system and adjust the screen resolution to 1366x768. This will display all options, including the save and quit button.

How do I check if Excel is installed on my system?

To check if Excel is installed on your system, you can look for the Excel application icon in your list of installed programs or search for "Excel" in the search bar of your computer's operating system.

How do I change my servers networking and sharing settings?

To change your server's networking and sharing settings in BUSY, go to the Control Panel and select Network and Sharing Center. From there, you can change your network settings and configure sharing options for your server.

I called my ISP and they said none of the ports are closed on their end. What could be causing the connectivity issues between my servers if the ports aren't being blocked?

There could be various reasons for server connectivity issues even if the ISP confirms open ports, such as network or internet issues, antivirus or firewall blocking the connection, incorrect server settings, or server maintenance.

How to troubleshoot when the support agent says there seems to be a network issue from my side leading to improper access?

The support agent did not provide any specific troubleshooting steps for network issues causing improper access. It is recommended to contact the IT department or internet service provider for assistance in resolving network issues.

Why am I not able to see or select some options in BUSY? Is this related to my screen resolution?

Yes, it is possible that you are not able to see or select some options in BUSY due to your screen resolution being too low. Increasing your screen resolution may help resolve this issue.

The software is suddenly not connecting to the printer over WiFi anymore. How can I troubleshoot the connection issue?

You can troubleshoot the connection issue by checking if the printer and computer are on the same network, restarting both the printer and computer, and ensuring that the printer drivers are up to date.

I changed my modem security settings as suggested but still cannot connect. What next steps should I take?

If changing the modem security settings did not resolve the connection issue, you may need to try other troubleshooting steps such as resetting the modem or contacting your internet service provider for further assistance.

Frequently AskedQuestions