Frequently Asked
Questions

Q: I'm getting system errors and my ERP is not responding. What could be causing this?

There could be various reasons causing system errors and unresponsiveness of ERP. It is recommended to troubleshoot the issue by checking for any recent updates, verifying system configurations, and checking for any connectivity issues.

Q: Mouse functions not working in BUSY; what to check for troubleshooting?

If your mouse is not working properly BUSY, then you need to check if it is working on other applications or not. Also you need to check your system from your IT person.

Q: There seems to be an issue with software performance for large amounts of data. Are there any tips to optimize software speed?

There are several ways to optimize software speed for better performance with large amounts of data, such as upgrading hardware, optimizing database queries, reducing network latency, and minimizing unnecessary processes and features.

Q: I have BUSY open in multiple places. How do I fully close it out everywhere?

To close BUSY from all locations you can do follwing steps: Step 1: You can close all BUSY via task manager. Step 2: Close remote application from which you have connected all system BUSY.

Q: The network doesn't seem to be connecting to the server. How can I troubleshoot the connection?

You can troubleshoot the connection by checking the network and contacting your IT person or dealer for assistance. They may need to check the connectivity of pinging in the network.

Q: RTE5 Shwoing While C/F data?

If RTE5 Shwoing While C/F data, it happens because data carries forward, so it increases data, so it requires space. You have to make sure your database has enough space.

Q: You mentioned the messages go to your server but don't get sent to me. Why would that happen and how can it be resolved?

It could be a network connectivity issue causing the messages to not reach you. Troubleshoot your network connection to fix the issue,for this you can contact your It person.

Q: I want to clear up disk space on my computer to help BUSY run better. What files or data can safely be deleted?

Keep a backup of BUSY data and process the clear junk and log files To clear up disk space for better BUSY performance, log files can be safely deleted.

Q: The app/website is showing the wrong account balance. Can you check the actual balance and fix the display issue?

If the ledger balance is not showing properly due to display screen issue, then you need to set screen resolution of your system. The recommended screen resolution is 1366X766.

Q: If any file or program get stuck in the backend while working in BUSY software

Press shortcust key Ctrl+Shift+Escape to open Task manger ,select the file under backend process click right mouse and select the option end task to close the stuck file

Find Solutions to Common Issues Related to troubleshoot - hardware network

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I'm getting system errors and my ERP is not responding. What could be causing this?

There could be various reasons causing system errors and unresponsiveness of ERP. It is recommended to troubleshoot the issue by checking for any recent updates, verifying system configurations, and checking for any connectivity issues.

Mouse functions not working in BUSY; what to check for troubleshooting?

If your mouse is not working properly BUSY, then you need to check if it is working on other applications or not. Also you need to check your system from your IT person.

There seems to be an issue with software performance for large amounts of data. Are there any tips to optimize software speed?

There are several ways to optimize software speed for better performance with large amounts of data, such as upgrading hardware, optimizing database queries, reducing network latency, and minimizing unnecessary processes and features.

I have BUSY open in multiple places. How do I fully close it out everywhere?

To close BUSY from all locations you can do follwing steps:
Step 1: You can close all BUSY via task manager.
Step 2: Close remote application from which you have connected all system BUSY.

The network doesn't seem to be connecting to the server. How can I troubleshoot the connection?

You can troubleshoot the connection by checking the network and contacting your IT person or dealer for assistance. They may need to check the connectivity of pinging in the network.

RTE5 Shwoing While C/F data?

If RTE5 Shwoing While C/F data, it happens because data carries forward, so it increases data, so it requires space. You have to make sure your database has enough space.

You mentioned the messages go to your server but don't get sent to me. Why would that happen and how can it be resolved?

It could be a network connectivity issue causing the messages to not reach you. Troubleshoot your network connection to fix the issue,for this you can contact your It person.

I want to clear up disk space on my computer to help BUSY run better. What files or data can safely be deleted?

Keep a backup of BUSY data and process the clear junk and log files 
To clear up disk space for better BUSY performance, log files can be safely deleted.

The app/website is showing the wrong account balance. Can you check the actual balance and fix the display issue?

If the ledger balance is not showing properly due to display screen issue, then you need to set screen resolution of your system. The recommended screen resolution is 1366X766.

If any file or program get stuck in the backend while working in BUSY software

Press shortcust key Ctrl+Shift+Escape to open Task manger ,select the file under backend process click right mouse and select the option end task to close the stuck file

Frequently AskedQuestions