Frequently Asked
Questions
Find Solutions to Common Issues Related to troubleshoot - internet connection
What should I do if I am unable to reach the IP of my main server while using BUSY Accounting Software on LAN?
If you are unable to reach the IP of your main server while using BUSY on LAN, you should check the connectivity between the server and client, close any unnecessary programs running in the background, and ensure that the data folder is accessible under the network tab. Additionally, you can try checking the server IP pinging time on the client system and installing any available updates for BUSY.
How do I connect BUSY to the internet?.
To connect BUSY to the internet, you need to ensure that your system is connected to a stable and reliable internet connection. You can do this by connecting your system to a Wi-Fi network or using an Ethernet cable to connect to your modem or router. Once your system is connected to the internet, you can open the BUSY and it will automatically connect to the internet.
How do I connect to the internet/change my internet connection for BUSY?
If you are facing an error that BUSY is no connecting to the internet then follow the given steps:
Step 1: Make sure to disable antivirus if any and window firewall
Step 2: If still face issue then exclude BUSYwin.exe from antivirus as it might be block BUSY
Step 3: If still same issue the change internet as sometimes the internet are not reach out at our BUSY server
BUSY is showing Internet connection error , How do I resolve it ?
To resolve the internet connection error you have to follow the steps
1 connect your Computer with Internet cable or LAN cable or connect with wifi
2 Restart BUSY and try again
3 if still showing the error check their is any antivirus enabled in system or not if enabled then
allow BUSY folder and application from antivirus and restart BUSY again
My internet connection seems to be dropping when I try to log in. Any suggestions on how to stay connected?
If your internet connection is dropping when you try to login, here are a few suggestion to stay connected:
1. Try changing your internet connection to a different network
2. Check if there is any antivirus in system then add exclusion for BUSY file and folder
3. Turn off the window firewall defender
4. Disconnect any other devices that may be using a large amount of bandwith
I am having trouble accessing BUSY due to network/WiFi issues. What should I do?How do I record advance payments or deposits in BUSY?
If you are unable to access BUSY or some feature of BUSY due to internet connection follow below given points.
1. Try with change internet connection.
2. If still faces same problem then disable antivirus or exclude BUSY from antivirus properties.
To record advance payment and deposits in BUSY go to transaction menu then select payment option and in under paymet select add to add advance payment.
I am facing issues with my WiFi connection when using BUSY. How can I fix this?
Steps to follow to resolve internet connection error in BUSY.
Step 1: Try using the different internet connection.
Step 2: If same problem occurs you can check with disable antivirus or exclude BUSY from antivirus properties and restart BUSY again.
Step 3: If issue still persist you can try with set compatibility, drag uac down, set region and locale and lastly restart the pc.
How do I resolve an internet connection error when validating a gst number of a party in BUSY Software?
If you are facing internet connection error while validating gst number of party please follow these steps:
Step 1: Make sure you have the latest version of BUSY software
Step 2: Make sure your BUSY is excluded from antivirus and firewall
Step 3: Make sure machine is properly connected with internet
Step 4: May be server issue so you can wait for sometime.
Why am I unable to accept file sharing requests sent by the customer support agent in BUSY?
There could be several reasons why you are unable to accept file sharing requests in BUSY. It could be due to technical difficulties, connectivity issues, or permission restrictions. It is recommended to check your internet connection, ensure that you have the necessary permissions to accept file sharing requests, and try troubleshooting steps provided by the customer support agent.
I want to connect BUSY to Anydex but am unable to do so. What should I do?
To connect BUSY to Any desk but you unable to do so, you can try the following steps to connect it:
Step 1: Double check the ID you entered to ensure it is correct.
Step 2: Make sure you have a stable internet connection.
Step 3: Restart the Any desk application and try connecting again.