Frequently Asked
Questions

Q: How do I configure the E Way Bill GSP Id in BUSY?

To configure GSP Id in BUSY for eway bill generation, you need to follow these steps: Step 1: First you have to create a GSP (GST Suvidha Provider), you need to visit the eway bill portal and select Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited as the GSP Vendor type. Step 2: Open your company in BUSY, then go to Administration and click on Configuration. Step 3: Select Feature / Options and then GST / VAT. Here you will find the option of GSP Configuration along with Eway bill option Step 4: You can enter the GSP user id and password of Webtel and Pinnacle and save.

Q: Why am I unable to find the E-invoice generation option under Features and Options?

To find e invoice Generation Option you can follow these steps: Step 1:Go to Administration menu, Step 2:Select configuration, Step 3:Select feature and options, Step 4:Then click GST/VAT tab, Step 5:HERE,you can see the Option of E invoice required,enable it and you can configure it. Step 5:And then you can also enable it from voucher series configuration then click sale then select series then click voucher configuration enable Generate E invoice after Saving, then save this configuration, and now can generate e invoice from BUSY, when you will enter a voucher after saving you can see the option do you want to generate e invoice generate.

Q: What is the process to generate the E-Way bill from a transaction in BUSY?

To generate an E-Way bill from a transaction in BUSY, you need to follow these steps: 1. Open the transaction for which you want to generate the E-Way bill. 2. Go to the 'E-Way Bill' tab in the transaction. 3. Enter the required details such as the transporter's details, vehicle number, and the distance. 4. Click on the 'Generate E-Way Bill' button. 5. The E-Way bill will be generated with a unique E-Way bill number. 6. You can then download or print the E-Way bill for your records. Please note that you need to have a valid GSTIN and be registered on the E-Way bill portal to generate E-Way bills in BUSY.

Q: How can I generate E-invoices manually in BUSY if the automated services are down?

To generate e invoice manually if the automated services are down then you can generate e inovoice from JSON and you can follow some steps to generate from JSON: Step 1: Save your voucher and it will show you the prompt for generate E-Invoice Step 2: Now click on yes option and then select Option JSON Step 3: Now enable option as per requirement and then give the path of blank folder where JSON file will be save in system. Step 4: Now login your E-Invoice portal and click on Bulk Printing and then select JSON from browser and generate.

Q: What are the compliance rules and thresholds for generating e-way bills that I need to follow in BUSY?

To generate an e-way bill, there are compliance rules and thresholds to follow. 1. E-way bills are mandatory for the inter-state movement of goods with a value exceeding Rs. 50,000. 2. For intra-state movement, the threshold value for e-way bills varies from state to state. 3. Mention the correct station and pincode in the Account Master. 4. Specify the correct and active GST number in the Account Master. 5. Enter the correct Transporter Name and its ID in the input transport details window when saving a voucher. 6. Voucher Number should not be greater than 16 characters. 7. E-way bill configuration should be completed successfully.

Q: The automatic E-Way bill generation in BUSY is not working for me. What could be the reasons and how can I troubleshoot this?

If Automatic Eway bill generation is not working then below can be the reasons: 1. BLS is expired as the feature will work with the active BUSY license subscription only. 2. BUSY model has been selected as Basic so change the same and set Standard or Enterprise as per your license 3. Correct GSP credentials should be specified or you can validate the same 4. Correct details should be mentioned while generate Eway bill such as distance, station vehical number GSTIN. 5. Make sure to have proper and stable internet connection 6. BUSY version and release should be updated and no more previous versions and instances should be available

Q: I am unable to create e-way bill properly in BUSY. What could be the reason and how can I resolve this?

In order to create Eway bill properly you need to refer to the below points : 1. Make Sure you have stable internet connectivity 2. Go to GST and VAT confiuration and specify the correct GSP credentials 3. Here you can also validate the entered GSP details 4. Enable Generate Eway bill after saving through voucher series configuration 5. Enable Transportation details through voucher series configuration 6. Check that Valid HSN Code must be defined in the item master 7. Station and Pin code should be mentioned in Party master and transport window. 8. GSTIN of the party should be valid 9. UQC has been specified in the unit masters

Q: The billing address is getting picked up as shipping address as well while generating E-Way bill. How to resolve this?

If billing and shipping address is different in invoice then you have to enable billing/shipping feature in BUSY, you can follow the below steps: Step 1: Go to Administration and click on Configuration Step 2: Select Voucher series configuration. Step 3: Select voucher type and series then click on voucher configuration. Step 4: Enable Separate Billing/Shipping details feature and save the configuration. Step 5: Add sale invoice and the billing/shipping window will appear after selecting the party. Step 6: Specify shipping address, state, GSTIN and other details in Billing/shipping window. Step 7: Select Transaction Type Bill To-Ship To in transport window then can generate e way bill with billing and shipping address.

Q: I want the e-way bill number to be linked and shown in the sales invoice. What steps should I follow?

To link and show the e-way bill number in the sales invoice in BUSY, y following these steps, the e-way bill number will be linked and shown in the sales invoice in BUSY. 1: Go to the administration menu. 2: Select configuration and click on feature and options 3: Click on GST/VAT 4: Enable the ewaybill generation option. 5. configure the e-way bill settings and enter the required details. 6. Generate the e-way bill for the relevant transaction. 7. In the sales invoice, go to the e-way bill section. 8. Enter the e-way bill number and other relevant details. 9. Save the sales invoice.

Q: Why am I unable to find the "Generate Invoice" option under GST Miscellaneous?

If you are unable to find the Generate e Invoice option under GST Miscellaneous utilities,So you can check these things: Step 1:First,You can check e invoice option is enable or not in GST/VAT. Step 2:Go to Administration menu,click configuration,then click features and option,click GST/VAT,here you can enable and configure e invoice. Step 3:Then you can Go Transaction menu,there is last option is GST Miscellaneous utilities, now you can see here is the option of e invoice management option,click on it,here is option to generate and print e invoice in bulk and E invoice Audit Report to check is there any invoice to generate or not.

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How do I configure the E Way Bill GSP Id in BUSY?

To configure GSP Id in BUSY for eway bill generation, you need to follow these steps:
Step 1: First you have to create a GSP (GST Suvidha Provider), you need to visit the eway bill portal and select Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited as the GSP Vendor type.
Step 2: Open your company in BUSY, then go to Administration and click on Configuration.
Step 3: Select Feature / Options and then GST / VAT. Here you will find the option of GSP Configuration along with Eway bill option
Step 4: You can enter the GSP user id and password of Webtel and Pinnacle and save.

Why am I unable to find the E-invoice generation option under Features and Options?

To find e invoice Generation Option you can follow these steps:
 Step 1:Go to Administration menu,
 Step 2:Select configuration,
 Step 3:Select feature and options,
 Step 4:Then click GST/VAT tab,
 Step 5:HERE,you can see the Option of E invoice required,enable it and you can configure it.
 Step 5:And then you can also enable it from voucher series configuration then click sale then select series then click voucher configuration enable Generate E invoice after Saving, then save this configuration, and now can generate e invoice from BUSY, when you will enter a voucher after saving you can see the option do you want to generate e invoice generate.

What is the process to generate the E-Way bill from a transaction in BUSY?

To generate an E-Way bill from a transaction in BUSY, you need to follow these steps:
1. Open the transaction for which you want to generate the E-Way bill.
2. Go to the 'E-Way Bill' tab in the transaction.
3. Enter the required details such as the transporter's details, vehicle number, and the distance.
4. Click on the 'Generate E-Way Bill' button.
5. The E-Way bill will be generated with a unique E-Way bill number.
6. You can then download or print the E-Way bill for your records.
Please note that you need to have a valid GSTIN and be registered on the E-Way bill portal to generate E-Way bills in BUSY.

How can I generate E-invoices manually in BUSY if the automated services are down?

To generate e invoice manually if the automated services are down then you can generate e inovoice from JSON and you can follow some steps to generate from JSON: 
 Step 1: Save your voucher and it will show you the prompt for generate E-Invoice 
 Step 2: Now click on yes option and then select Option JSON 
 Step 3: Now enable option as per requirement and then give the path of blank folder where JSON file will be save in system. 
 Step 4: Now login your E-Invoice portal and click on Bulk Printing and then select JSON from browser and generate.

What are the compliance rules and thresholds for generating e-way bills that I need to follow in BUSY?

To generate an e-way bill, there are compliance rules and thresholds to follow.
 1. E-way bills are mandatory for the inter-state movement of goods with a value exceeding Rs. 50,000.
 2. For intra-state movement, the threshold value for e-way bills varies from state to state.
 3. Mention the correct station and pincode in the Account Master.
 4. Specify the correct and active GST number in the Account Master.
 5. Enter the correct Transporter Name and its ID in the input transport details window when saving a voucher.
 6. Voucher Number should not be greater than 16 characters.
 7. E-way bill configuration should be completed successfully.

The automatic E-Way bill generation in BUSY is not working for me. What could be the reasons and how can I troubleshoot this?

If Automatic Eway bill generation is not working then below can be the reasons:
1. BLS is expired as the feature will work with the active BUSY license subscription only.
2. BUSY model has been selected as Basic so change the same and set Standard or Enterprise as per your license
3. Correct GSP credentials should be specified or you can validate the same 
4. Correct details should be mentioned while generate Eway bill such as distance, station vehical number GSTIN.
5. Make sure to have proper and stable internet connection 
6. BUSY version and release should be updated and no more previous versions and instances should be available

I am unable to create e-way bill properly in BUSY. What could be the reason and how can I resolve this?

In order to create Eway bill properly you need to refer to the below points :
1. Make Sure you have stable internet connectivity 
2. Go to GST and VAT confiuration and specify the correct GSP credentials 
3. Here you can also validate the entered GSP details
4. Enable Generate Eway bill after saving through voucher series configuration
5. Enable Transportation details through voucher series configuration
6. Check that Valid HSN Code must be defined in the item master 
7. Station and Pin code should be mentioned in Party master and transport window.
8. GSTIN of the party should be valid 
9. UQC has been specified in the unit masters

The billing address is getting picked up as shipping address as well while generating E-Way bill. How to resolve this?

If billing and shipping address is different in invoice then you have to enable billing/shipping feature in BUSY, you can follow the below steps:
Step 1: Go to Administration and click on Configuration
Step 2: Select Voucher series configuration.
Step 3: Select voucher type and series then click on voucher configuration.
Step 4: Enable Separate Billing/Shipping details feature and save the configuration.
Step 5: Add sale invoice and the billing/shipping window will appear after selecting the party.
Step 6: Specify shipping address, state, GSTIN and other details in Billing/shipping window.
Step 7: Select Transaction Type Bill To-Ship To in transport window then can generate e way bill with billing and shipping address.

I want the e-way bill number to be linked and shown in the sales invoice. What steps should I follow?

To link and show the e-way bill number in the sales invoice in BUSY, y following these steps, the e-way bill number will be linked and shown in the sales invoice in BUSY. 
1: Go to the administration menu. 
2: Select configuration and click on feature and options 
3: Click on GST/VAT 
4: Enable the ewaybill generation option. 
5. configure the e-way bill settings and enter the required details. 
6. Generate the e-way bill for the relevant transaction. 
7. In the sales invoice, go to the e-way bill section. 
8. Enter the e-way bill number and other relevant details. 
9. Save the sales invoice.

Why am I unable to find the "Generate Invoice" option under GST Miscellaneous?

If you are unable to find the Generate e Invoice option under GST Miscellaneous utilities,So you can check these things:
 Step 1:First,You can check e invoice option is enable or not in GST/VAT.
 Step 2:Go to Administration menu,click configuration,then click features and option,click GST/VAT,here you can enable and configure e invoice.
 Step 3:Then you can Go Transaction menu,there is last option is GST Miscellaneous utilities, now you can see here is the option of e invoice management option,click on it,here is option to generate and print e invoice in bulk and E invoice Audit Report to check is there any invoice to generate or not.

Frequently AskedQuestions